yournavi.com Reviews 147

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, noting that the service makes comparing cell phone deals much easier and is straightforward to use. Many appreciate that it explains everything well, making research quick and efficient, and provides helpful information on various carriers. However, some people were dissatisfied with the pricing and product suggestions. Several reviewers felt that the service only showed them the most expensive plans, or plans that were significantly higher than what they were currently paying, leading some to believe they found better deals elsewhere. There were also instances where the information provided was not accurate or did not meet specific user requirements.

What people talk about most

Price

Users describe ambiguous interactions with price. While some reviewers found good deals, such as getting a... See more

User experience

Reviewers express satisfaction with the user experience, highlighting its ease of use and helpfulness. Many... See more

Product

Customers had ambiguous experiences with product. Some customers are looking for new phones and plans, with... See more

Service

Consumers find service to be ambiguous. Some reviewers praise the fast service and attention received, with... See more

Subscription

People report ambiguous experiences with subscription plans. While some customers found plans that perfectly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helpful to know what I qualify for w/o me doing all the finding out on my own. But I also want to know if there is a better deal avail even thru a diff carrier. Therefore I didn't give the highest ra... See more

Company replied

Rated 4 out of 5 stars

Navi has made my life so much easier. I’m looking for a new phone/plan & Navi has everything I’m looking for right in front of me. I don’t have to call 5 different cell phone companies like I said it’... See more

Rated 4 out of 5 stars

I’m just trying to get an estimated price and cellphone for my son, he’s 16 and using a track phone…and, I believe he’s too old for a Track Phone

Company replied

Rated 4 out of 5 stars

It was easy to enter info but not accurate. With mint you can pay for a year and get unlimited data at $30 month rate. Thanks for info on other carriers but I think I am fine with Mint.


Company details

Written by the company


Contact info

3.7

Average

TrustScore 3.5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Still waiting for it to find plans

February 22, 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Sorry to hear you had to wait. Sometimes, that happens when you don't have a strong signal, which ironically is all the more reason to use Navi to help you find the right phone carrier and plan! We hope you'll give Navi another try.

Rated 4 out of 5 stars

This is good for people

This is good for people

February 5, 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Thanks for leaving Navi a review - we appreciate the feedback!

Rated 3 out of 5 stars

Don't know what.navi is

Don't know what.navi is. I ha e arr currently.

February 3, 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Navi is an easy way to compare phone and plan deals from major carriers. Our goal is to provide free and unbiased tools to help make wireless shopping less confusing.

Rated 1 out of 5 stars

No plans appeared

No plans appeared. Colored bars only that expand and decrease, over and over.

February 2, 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Sometimes, that can happen when you don't have a strong Internet connection or are in an area with limited wireless coverage when using your phone to access the web. We hope you'll give Navi another try.

Rated 5 out of 5 stars

IPhone 16

I need a iPhone 16 because my phone died my phone broke and I just really want them you know I just really want to ask you experience to see your iPhone 16 because I never had one I only had an XR iPhone and that's the only one that I have to know and I want to try it out today right now period

November 22, 2024
Unprompted review
yournavi.com logo

Reply from yournavi.com

Thank you for your review. The iPhone 16 will surely be a big step up from the iPhone XR. Please feel free to reach out to us at support@yournavi.com for additional assistance!

Rated 4 out of 5 stars

Great

Great experience

January 17, 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Thank you for the feedback!

Rated 2 out of 5 stars

I don't know like the phone

I don't know like the phone, but this is definitely a good promo

January 21, 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

We appreciate all feedback and are disappointed to see your two-star review. That said, we are pleased that you found a good deal, even if you ended up not choosing to go with that phone. Our mission is to help you find the best deals you qualify for based on the phone you tell us you're interested in. We don't sell or promote phones and aim to provide a truly free and unbiased service.

Rated 5 out of 5 stars

Great condition and all

I'm just trying to see if I'm going to be approved for me to get a free phone through food stamps

January 11, 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Thank you for the five-star review - we appreciate you taking the time to share your experience!

Rated 1 out of 5 stars

They compare an MVNO to post paid

They compare an MVNO, Visible, with a post-paid T-Mobile.

January 10, 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

For folks choosing between an MVNO like Visible and a postpaid provider like T-Mobile, we have a page that compares the two. You may be surprised by the number of people comparing carriers like Visible and T-Mobile!

Rated 5 out of 5 stars

Love this app

Love this app

December 29, 2024
Unprompted review
yournavi.com logo

Reply from yournavi.com

Thanks for the 5-star review - we're so glad you liked using Navi!

Rated 3 out of 5 stars

When I went to the Verizon

When I went to the Verizon, the price was higher, this website is a bait and switch

December 25, 2024
Unprompted review
yournavi.com logo

Reply from yournavi.com

We are sorry to hear that the deal you found on Navi didn't align with what Verizon offered in-store. The wireless carriers change their deals regularly, so it's possible that the promotion had ended by the time you went to the store. For questions, please feel free to email us: support@yournavi.com

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