After 26 years with another energy supplier. Time for a change. NRG was recommended by our neighbour. Excellent service from the first initial call. Helpful, polite. Delivery was a few days earlier th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
YourNRG delivered my oil exactly on the day they said they would. The driver was friendly and happy to chat. The price was better than both Boiler Juice and Value Oils and unlike those 2 companies, Yo... See more
Company replied
Needed some more central heating oil. Like always, I shop around for the best price. NRG offered a significantly better price than the competitors. Easy to order online with plenty of e-mails to keep... See more
Company replied
It was easy to order from NRG's website. I had been getting quotes for a while with the cost of heating oil having risen dramatically but then starting to fall back. They let me know when it was to be... See more
Company replied
Company details
Written by the company
Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.
Contact info
Baltic Street, TS25 1PW, Hartlepool, United Kingdom
- 01642 686000
- sales@yournrg.co.uk
- yournrg.co.uk
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Changed to this supplier recently after…
Changed to this supplier recently after reading good feedback. So glad I did. They are easy to order from, deliver on time at a very fair price.
July 16, 2026
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Very competitive price & delivered on…
Very competitive price & delivered on the agreed date.
July 16, 2026
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
I’ve been using NRG for years now
I’ve been using NRG for years now. The staff are very knowledgeable and helpful. The oil prices are the best on the day. I have recommended them to my friends and family.
July 16, 2026
Reply from Your NRG
Hello, thank you for your repeat custom and for taking your time to provide us with feedback. We are happy that you are continuously pleased with the service that we deliver.
Reply from Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
First time using your NRG.
First time using your NRG- received message informing me that my oil would be delivered the following day as requested. Driver friendly and professional.
Price very competitive - will order from these guys again!
June 23, 2026
Reply from Your NRG
Hi, we are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
Excellent and reliable service at a…
Excellent and reliable service at a great price. Thoroughly recommended.
July 16, 2026
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Reply from Your NRG
Hi, we are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
Delivery excellent.
Delivery driver was very swift, efficient and friendly.
Happy to use Your NRG again for price and service.
June 10, 2026
Reply from Your NRG
Hi, we are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
Reply from Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Very competitive with Price and good…
Very competitive with Price and good customer service kept me informed throughout
July 16, 2026
Reply from Your NRG
ello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Great delivery at a competitive price
July 16, 2026
Reply from Your NRG
ello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Good service
July 16, 2026
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Good service from NRG
We have used NRG many times for our heating oil. The price we are given is competitive, delivery always on time with text notification day before of delivery. Driver always polite .
July 16, 2026
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
YourNRG is better than Boiler Juice and Value Oils
YourNRG delivered my oil exactly on the day they said they would. The driver was friendly and happy to chat. The price was better than both Boiler Juice and Value Oils and unlike those 2 companies, YourNRG do not take payment from your bank until after the oil has been confirmed as delivered. Great communication throughout and I would happily recommend YourNRG.
July 16, 2026
Reply from Your NRG
Hello, thank you for your five-star review, we are pleased that you are happy with our service. It is great to hear that you would recommend us to others and buy from us again.
Good price and quick delivery
July 16, 2026
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
First class service
This is the first time I’ve used yournrg and from now on they will be my go to domestic heating oil supplier.Competitively priced oil delivered within stated window. .excellent communication.
First class service from start to finish
July 16, 2026
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Smooth transaction from start to finish…
Smooth transaction from start to finish - always polite too
July 16, 2026
Reply from Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.