After 26 years with another energy supplier. Time for a change. NRG was recommended by our neighbour. Excellent service from the first initial call. Helpful, polite. Delivery was a few days earlier th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
YourNRG delivered my oil exactly on the day they said they would. The driver was friendly and happy to chat. The price was better than both Boiler Juice and Value Oils and unlike those 2 companies, Yo... See more
Company replied
Needed some more central heating oil. Like always, I shop around for the best price. NRG offered a significantly better price than the competitors. Easy to order online with plenty of e-mails to keep... See more
Company replied
It was easy to order from NRG's website. I had been getting quotes for a while with the cost of heating oil having risen dramatically but then starting to fall back. They let me know when it was to be... See more
Company replied
Company details
Written by the company
Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.
Contact info
Baltic Street, TS25 1PW, Hartlepool, United Kingdom
- 01642 686000
- sales@yournrg.co.uk
- yournrg.co.uk
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 2 weeks
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Great service oil delivered before…
Great service oil delivered before expected and at a good price. No service charge.highly recommend
July 16, 2026
Reply from Your NRG
Hello, thank you for your five-star review, we are pleased that you are happy with our service. It is great to hear that you would recommend us to others and buy from us again.
Great service great price fantastic driver
The driver was awesome gave us pens and a wee toy truck for our grandson,quick delivery.. great price
July 16, 2026
Reply from Your NRG
Hi, we are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
Good communication
Good communication
Good price and even Delivered on an earlier date
A good experience overall
June 23, 2026
Reply from Your NRG
Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Friendly prompt delivery with notice…
Friendly prompt delivery with notice when delivering
June 16, 2026
Reply from Your NRG
Hi, we are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
Very reliable service and curteous on…
Very reliable service and curteous on clients property, Very friendly and have no concerns when ordering from this company
July 16, 2026
Reply from Your NRG
Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Oil was competitively priced
Oil was competitively priced. Website was easy to navigate. Was notified when delivery expected. Oil delivered within a few days of ordering. Could not fault the service.
July 16, 2026
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Reply from Your NRG
Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Website easy to navigate
Website easy to navigate, delivery as promised with prior notifications and extremely competitive pricing
June 26, 2026
Reply from Your NRG
Hello, It is great to hear that you were pleased with our service and found our website easy to use. We will look forward to taking care of your oil needs again in the future. Thank you for your review.
Polite on time keeped the customer…
Polite on time keeped the customer informed of every step easy to order. Fantastic service all round. Thankyou once again
July 16, 2026
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Very amiable and knowledgeable driver
Very amiable and knowledgeable driver! Good price oil. Thank you!
July 16, 2026
Reply from Your NRG
Hi, we are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
Excellent Service
I had been checking prices regularly for a few weeks and found NRG to be the cheapest. I was kept informed as to when my heating oil would be delivered and when it arrived the driver was very friendly and delivered the oil quickly and efficiently. I will definitely be using NRG for my next delivery
June 29, 2026
Reply from Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Annoyed with poor ethics
Annoyed with poor ethics.
Short delivered as I had purchased just before a spike. I watched the markets and decided when I wanted to buy.
But no, they weren`t going to honour the order and short delivered by 20% and blame it on a full tank, which they filled less than a third full. Annoying and dishonest.
July 16, 2026
Unprompted review
Reply from Your NRG
Good Morning,
Thank you for your feedback. Please can you email us at sales@yournrg.co.uk with your name & delivery address to enable us to look into this further for you?
Kind Regards,
Justyna
Customer Services Manager
Excellent Service
Great competitive price even in these times. Email and text updates before delivery.
Have used company for last couple of years can’t fault service
July 16, 2026
Reply from Your NRG
Hello, thank you for your repeat custom and for taking your time to provide us with feedback. We are happy that you are continuously pleased with the service that we deliver.
Reply from Your NRG
Hello, thank you for your repeat custom and for taking your time to provide us with feedback. We are happy that you are continuously pleased with the service that we deliver.
A friendly helpful delivery driver
A friendly helpful delivery driver. Highly recommend NRG.
June 11, 2026
Reply from Your NRG
Hi, we are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Delivery was fast and the cheapest oil…
Delivery was fast and the cheapest oil in Scotland and the driver was very pleasant
July 16, 2026
Reply from Your NRG
Hi, we are pleased that your oil was delivered with a smile by one of our friendly drivers. Thank you for your custom and feedback!
I’ve used MyNRG for 3 or 4 years
I’ve used MyNRG for 3 or 4 years, never any hassle, trouble free ordering and delivery, competitive prices.
July 16, 2026
Reply from Your NRG
Hello, thank you for your repeat custom and for taking your time to provide us with feedback. We are happy that you are continuously pleased with the service that we deliver.
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