YourRepair Reviews 21,409

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 6,274 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the helpful, professional staff. People consistently highlight the exceptional customer service, noting quick response times and efficient handling of inquiries. However, some customers experienced issues with contact and communication, mentioning slow service or difficulties in reaching the company. A few other people also felt that the repair process was prolonged, requiring multiple visits and extensive communication to resolve issues.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the efficiency and professionalism of... See more

Staff

People report positive experiences with staff. Customers consistently praise the engineers and customer... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Customer communications

Clients share ambiguous opinions on contact. Many reviewers praise the promptness of contact, with engineers... See more

Response time

Customers generally had positive experiences with response times. Many reviewers highlighted prompt service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with Your Repair for several years now & would thoroughly recommend them. As soon as you have a problem, you just ring them, they are so helpful & quick to get an engineer round, & they ke... See more

Company replied

Rated 5 out of 5 stars

guy was very pleasant done his job told us how he thinks our boiler is doing. no probs, the only thing i don't like is that u don't cover the filter which for older people can be a problem, as this me... See more

Company replied

Rated 5 out of 5 stars

Engineer who cam out Lovely guy, very friendly, polite and professional. The booking process was very well organised. Always updated by text and emails for reminders. Always someone available. Best... See more

Company replied

Rated 5 out of 5 stars

We had a boiler inspection done by Allen he was an extremely nice chap any questions we had he answered them promptly and professionally He worked very effectively and was very tidy worker. 5💫... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Plumber

Written by the company

Boiler & Home Emergency Cover

Written by the company

Avoid Epensive Repair Bills...
We offer a range of plans to protect your, boiler, heating, plumbing, electrics, drains and kitchen appliances against the expensive cost of repair.
3 Year Fixed Price
No more price hikes! We fix your monthly price for up to 3 years, no matter how many claims you make.
Instant Cover
When you switch to us from another provider, we'll give you instant cover to ensure continious protection from the moment you sign up. You can also select a future start date so your instant cover starts the second your existing policy ends. No stress, no over lap and no gaps in cover.
Free Boiler Service
To keep you and your family warm and safe all year round, all our standard plans include a free annual boiler service worth £80, every year for the life of your plan.
Unlimited Claims
You can claim as many times as you like and there's no limit on the value of each claim.
All Parts & Labour
All parts labour and call out charges are included in your monthly plan.
24 Hour Callouts
Our UK based emergency claims line is open 24 hours a day, 365 days a year.
Boiler Replacement Promise
Don't worry, in the unlikley event that we can't repair your boiler and it's under 7 years old, we'll replace it at our expense.
Manufacturer Repairs
We believe the best people to repair your boiler are the people who made it, thats why we've partnered with most major boiler manufactures such as Worcester, Ideal, Baxi & Vaillant who carry out repairs on our behalf. For plumbing and drain repairs we work with Lanes for Drains to deliver a rapid emergency response, nationwide 24/7 365 days a year. This is all backed up by our growing network of over 5000 qualified gas safe registered engineers

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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Rated 5 out of 5 stars

The company sent me a lovely contractor…

The company sent me a lovely contractor to fix my toilet... now no leaks. Whole job was completed from beginning to end in a brilliant way and in just a couple of days. I'm impressed with this company very much. Thank you "your repair" This ole lady is very grateful.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from beginning to end…

Fantastic service from phoning in about my boiler to the great work which was done.The guy on the phone to your repair was super helpful in sorting everthing out for me and the work that was carried out was done very efficiently The gas engineer was very polite and explained everything to me in a friendly but informative way which i thought was lovely and he totally put my mind to rest .Big shout out to all the guys i spoke to in the offices for all their help.Would recommend Your Repair to everyone.

May 12, 2026
Rated 5 out of 5 stars

1st Class service, 5 stars all round

A very quick boking date, the Engineer rang and advised his ETA and arrived on time
He was helpful and efficient, described the tests he was conducting on the boiler and explained the results operating perfectly.
We could not ask for better, and the same engineer as previous visits.

May 10, 2026
Rated 5 out of 5 stars

Great service, pleasant and helpful

I phoned YourRepair to discuss my upcoming boiler service renewal and found them very pleasant and helpful. I have always had great service from this company and was happy to continue with them for another 12 months. I would happily recommend this company to friends and family.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

I've been with this company for nearly…

I've been with this company for nearly 3 years now. My boiler service is on time and I have a problem with my tap couple of months ago. I call to report the fault next day an engineer came and saw a leak and sort it out. Thank you.

March 23, 2026
YourRepair logo

Reply from YourRepair

We're glad you enjoyed your experience with us over the past three years. It's great to hear that your boiler service is prompt and that we could resolve your tap issue quickly. Thank you for your positive feedback.

Rated 4 out of 5 stars

Boiler service

The boiler service was well organized and carried out very efficiently.

May 9, 2026
YourRepair logo

Reply from YourRepair

We appreciate you sharing your experience! We're happy to learn the boiler service was well organized and efficiently carried out for you.

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