Y'OUR Personalized Skincare Reviews 699

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in skin conditions like dryness, redness, acne, and hyperpigmentation. Many appreciate the personalized approach, with tailored routines that are easy to follow and deliver noticeable results. The quality of the products, including specific items like tinted moisturizers and lip balms, is frequently highlighted as excellent. Reviewers also commend the outstanding customer service, describing the staff as responsive, helpful, and professional. People appreciate the quick assistance with questions, product adjustments, and even billing concerns, often receiving free reformulations or refills. However, some people were dissatisfied with billing practices, mentioning unexpected charges or difficulties in canceling subscriptions. A few other people also felt that the products caused skin irritation or did not last as long as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and effectiveness. Many reviewers... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers describe the support team... See more

Staff

Clients share positive opinions on staff, consistently highlighting their kindness, professionalism, and... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the ease of following the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Game changer! My skin was dry with redness and breakouts. Now after using my personalized skincare line products from Y’OUR, my skin is moisturized and smooth, no longer red and irritated. I did deve... See more

Rated 5 out of 5 stars

My customized products arrived quickly and are AMAZING!!!! I have seen instant improvement in my skin, not only do I love my full skincare routine they made me but the customer service and the entire... See more

Rated 5 out of 5 stars

I have been using Y'OUR products for several years now, and I have used LOTS of different products throughout my teens and adulthood. The Y'OUR AI prescription products have been the only ones to not... See more

Rated 5 out of 5 stars

I’ve been using this skincare since November 2023, and it completely changed my skin! I used to struggle with breakouts and acne, but ever since I started, my skin has been so clear and smooth. I con... See more


Company details

Written by the company

We created a unique algorithm - Skin AI ® - that’s driven by powerful AI and human insights to fully assess your skin’s needs, then create a personalized regimen that changes with you. Because we believe every person should be able to have the confidence and “I can do anything” feeling that comes with having great skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

699 reviews

5-star
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1-star

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love Y’our

I love all the products I am using so far. The body was is making a huge difference in the texture of my skin!

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. The product burned my skin, so I cancelled it months ago, yet they continue to charge me, and I haven't received any skincare. I have had 15 email conversations, all saying we are here to help. Hang tight. for over a week. I have proven it was cancelled, yet they keep trying to charge my card again this week. I wish I could post their emails and my proof it was cancelled and show the new charge they are trying to do!

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Good Clean feeling

Overall I like this product very much. My skin in just a couple weeks use has cleared up. As a 37 year old man I would still get little pimples randomly and have not had one for awhile now. Excited to see what the next month or so do. Really hoping for my redness to calm down.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with the product offerings from Y'OUR

The product line has more than exceeded my expectations. After just a few weeks of use the products were able to address my perimenopause skin issues. Additionally the customer support team was exceptional, very responsive and professional in addressing my concerns. I highly recommend this product line and the company.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Products and Exceptional Customer Support

I am a new customer and very excited to start using y'our skincare products and see positive changes in my skin. I came across many positive reviews, which gave me the confidence to trust y'our brand—especially during pregnancy, when I’m very cautious about using any products.
The customer service has been amazing. My skin consultant, Annie, was extremely responsive to all my emails and questions and was very understanding of my financial situation as well.
I’m truly looking forward to continuing my skincare journey with y'our brand and would love to try more of y'our products in the future.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Peace of Mind Products

I have been using Y'OUR for over two years, and I love them! The products are clean, and there is such a peace of mind when using their products. I was able to continue using their products while pregnant. Any time I need to make adjustments they are quick to answer my questions and change my formula to help me get the desired results without charging me extra. If I ever run out of a product, I get free refills, so I don't have to wait until the next billing cycle. I love love love their products!

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

This brand is absolutely amazing

This brand is absolutely amazing! I can not say a bad word about them. I have tried several of their products but my favorites are the Skin Tint, the Lip balm, and the Makeup Primer. The skin tint feels lightweight and blends beautifully. The lip balm keeps me from reapplying other chapsticks. The makeup primer makes my skin feel smooth and keeps my makeup in place for hours without causing my skin to breakout. If you’ve been thinking about getting anything from this brand, take this as your sign to go for it!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Best Company and Products

I was looking for a natural facial cleansing routine after I used a product that left my eyes swollen and dry patches on my skin. I found this company and ordered the products. I received everything and could not figure out how the lotion worked so I messaged and they sent a new bottle with instructions for free. I love how my skin is soft and I never have breakouts or issues anymore. My skin was dry and dull looking and now it is radiant! I was having an issue with my bank allowing the payments to receive my subscription so I started a new account. I received the new cleanser and it was not the same as the old cleanser. I messaged the support team and they got right back to me and sent the old formula that I loved for free. Customer service has been nothing but amazing! The products are fantastic and I never want to use another product again! Thank you so much for your products and wonderful team members!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

This is a Quality Lip Balm!

This is a great lip balm 5/5, and the aesthetic packaging is lovely! I enjoyed the smooth application and hydration that it provides. I’d say that this lip product is a hybrid between a lip oil and lip balm, but doesn’t give a greasy or sticky feel. It easily squeezes out of the tube and a little goes a long way. It also has a subtle peppermint scent which isn’t too strong and makes the product pleasant to apply.

October 6, 2025
Rated 5 out of 5 stars

I love their products

I love their products. I have been using them for 6 months. I went from having frequent breakouts to barely any. My skin is soo smooth and less oily. Hyperpigmentation has decreased a lot. I recommend this to anyone who is struggling and nothing has worked. This product is a game changer.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

I am a new customer I did

I am a new customer I did. Ot know what to expect.
The products are everything they say it is. First time I found a product that removes the deep wrinkles around my mouth.
Y'our skin care is a speedy and professional Co. Employees respond within a day. Customer service 5☆

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

It's science

Well, I was very excited to get this product. I did each step as the team was instructions. I felt and looked different immediately in a good way.
This product is very amazing because it doesn't feel greasy.It soaks right into your skin, leaving your skin.Looking youthful. I don't go out and buy a lot of products for my face to be honest.But I know robin it's a very respectable woman. So I gave it a try, and I just love it so thank you very much.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

My face loves YOUR skin products!!

My face loves YOUR skin products! I've been a loyal customer for a couple of years, and had accumulated more than I expected or could use! I paused my subscription for a little while, so I could use up my cache! When I ran out of a few things, I reordered them, and started up my subscription. Then I realized that all I needed to do was to wait for my new green box to arrive! When I reached out to your company, all I wanted to do was cancel the items, as I couldn't afford them, and the box! I was told that they would still give the 3 products to me, along with my green box, as a gesture of kindness, as they had already been ordered. I couldn't believe it... what a great company, as you could have easily charged me for these items. I will remain a loyal customer and always keep my subscription ON!! Thank you again for making such a great product!!!
Warm wishes for the holidays,
Stacy Stutheit

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Game changer!

Game changer!
My skin was dry with redness and breakouts. Now after using my personalized skincare line products from Y’OUR, my skin is moisturized and smooth, no longer red and irritated. I did develop under eye bags, but the professionals recommended using the eye cream that took care of the problem. I recommend these products to family and friends now. Great service and great products.

December 12, 2025
Unprompted review

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