Y'OUR Personalized Skincare Reviews 699

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in skin conditions like acne, dryness, and uneven tone. Many appreciate the personalized approach to skincare, finding the customized routines easy to follow and highly beneficial. The quality of the products is frequently highlighted, with many users experiencing positive changes and recommending them to others. The customer service and staff are also widely commended for being responsive, helpful, and professional, often going above and beyond to address concerns and offer solutions. However, some people were dissatisfied with product longevity, reporting that supplies did not last as expected. A few other people also felt that the products caused skin irritation or burning, and some expressed concerns about billing practices and the presence of certain ingredients.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the effectiveness of the products,... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers highlight that the products are... See more

Customer service

People report positive experiences with customer service. Many customers describe the service as top-tier,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the team's kindness, professionalism,... See more

User experience

Users describe positive interactions with user experience. Many customers praise the simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service is top tier!!! All of my ridiculous questions have been kindly & thoroughly answered. Everything they claim about these products, absolutely true. Been using products almost 3 mon... See more

Rated 5 out of 5 stars

I never had a skin routine so I didn't expect anything. But my dull skin and uneven tone became a problem. Y'OUR Skincare has become the solution. Within weeks my skin is noticeably brighter and smoot... See more

Rated 5 out of 5 stars

Game changer! My skin was dry with redness and breakouts. Now after using my personalized skincare line products from Y’OUR, my skin is moisturized and smooth, no longer red and irritated. I did deve... See more

Rated 5 out of 5 stars

My customized products arrived quickly and are AMAZING!!!! I have seen instant improvement in my skin, not only do I love my full skincare routine they made me but the customer service and the entire... See more


Company details

Written by the company

We created a unique algorithm - Skin AI ® - that’s driven by powerful AI and human insights to fully assess your skin’s needs, then create a personalized regimen that changes with you. Because we believe every person should be able to have the confidence and “I can do anything” feeling that comes with having great skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

699 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using Y’OUR for almost 3…

I have been using Y’OUR for almost 3 years now and It is by far the only skin care line that actually clears my acne and I have used everything under the sun. The website is easy to navigate, the customer service goes above and beyond my expectations and their products are amazing. I do not go a single day without using their products. Overall this is a great company and I have never had any issues. The points freebees and the monthly refill you can get for free is also amazing!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

First thing to ever work for me

I have always had bad acne. It just got worse in my 30's. I've tried Proactive, essential oils, everything at Walmart, prescription creams, even prescription meds. Y'OUR is the only thing I have found that completely cleared my acne and is now fading my scarring. They have great customer service too. My only complaint is it's really expensive.

I started Y'OUR because they had pregnancy safe products. Been using it for about 9-10 months now and they will change and customize the products based on what I need and what is and isn't working. Even though it's not really something we should be spending our money on ATM, it's the first time I have had clear skin and I feel more confident so for me it's worth it.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Lightweight, Natural Finish for Everyday Wear

I recently tried the tinted moisturizer from Y’OUR Skin Care and had a good experience.

It’s lightweight, blends easily, and gives a natural, even finish. The coverage is light but enough for everyday wear, especially if you prefer a minimal look. It also feels comfortable throughout the day without getting too oily or clinging to dry areas.

Overall, a solid option for a breathable, natural-looking tinted moisturizer, though not ideal if you’re looking for full coverage.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Team and Product

Whenever I've needed to change or update my skincare routine, Y'OUR Skincare team has always helped and they care more about the person than they do about the business. Everyone that has helped me has been so helpful and kind. This is also the only skin care that has ever helped my sensitive, problematic, acne prone skin.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

I started using Y’OUR Skin in 2023…

I started using Y’OUR Skin in 2023 after struggling with acne and frequent breakouts for a long time. Before that, I tried many products but nothing really worked for my skin.

Since switching to Y’OUR, my skin has improved so much. It’s clearer, softer, and much more balanced. I’ve even received many compliments on my skin, which I never used to get before. What I love most is the peace of mind I have now knowing my skincare routine actually works for me.

I’ve been a loyal customer since I started, and I truly appreciate how effective the products have been for my skin.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

My skin is so soft

I’ve been really impressed with the Y’our Purifying Detox Mask! My skin felt so refreshed, clean, and smooth after using it. It gives that deep-clean feeling without leaving my face feeling dry or tight, which is a huge plus for me. I love how it helps my skin look clearer and more balanced while still feeling gentle. It’s quickly become one of my favorite self-care skincare steps!

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

This best customer service and product

This company has been a huge help to my skin and so helpful in their efforts to keep their customers happy, informed and especially responsive every time i have a question regarding the product, billing, changing formulas etc… I do feel that they truly care for their customers and want to genuinely help each individual. The products are awesome as well. You definitely won’t regret trying this product!.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

I am glowing again

My skin care routine Arrived in a beautiful box and I was so thrilled to start using the products! I love the cleanser, it lathers up nicely and I feel super clean after the rinse. The serum and lotions are so nice and leave my skin glowing! I am 69 years young and love the fact the products are clean with no harse chemicals. thank you for my glow!!!!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Trying Y'our for the 1st time

When I received my Y'our package I was so excited I have always had acne so I was excited to try it out due to the fact that korean skin care surpasses american skin care. 2nd reason being ever since mid way thru my 1st trimester my face and neck had gotten especially worse. People always told me you will have this pregnancy glow, and all I wanted to do was hide inside the house, when I wore makeup instead of hiding my acne my acne looked even worse. So I know I needed the closest thing to natural ingredients instead of all these harsh products. Well upon receiving my box i reached out via text message, I highly suggest not doing that. There is an e-mail go about reaching out to customer service that way. When I reached out via email that every day I got a reply. They made everything right by addressing the issues with all the photos I provided. I've been using this product for a few days and I can see a difference in my skin, the acne on my face is clearing up, I am just hoping these painful ones on my neck will be disappearingthe more i use Y'our products. I will continue posting and letting you guys know my progress!

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

Honestly I don’t think they post honest…

Honestly I don’t think they post honest reviews of their products or else it would be a lot more negative reviews. You can’t find any legit reviews of their products except on trust pilot which itself is sketchy. 1. They don’t do refunds once you purchase their product. I had a horrible reaction and couldn’t get my money back. That’s one way to lose out on $200 skin care regimen that doesn’t even work. I don’t understand how anyone can actually use this company and be happy. Scam alert guys, the products are cheap and irritate the skin. Avoid at all cost! I can’t even post reviews on their website.

March 6, 2026
Unprompted review
Y'OUR Personalized Skincare logo

Reply from Y'OUR Personalized Skincare

Thank you for sharing your feedback. We’re sorry to hear about your experience and would really like the opportunity to look into this further.

Our standard support always includes free formula adjustments until customers are satisfied, so the experience you described doesn’t seem to reflect the level of support we aim to provide.

Could you please contact us at support@yourskin.com with your order number or the email used for your purchase? This will help us review your case and see how we can assist.

Rated 5 out of 5 stars

Excellent customer service

I got my box and I really loved that they helped me get what I needed since I needed to make some changes. They were quick in replying. The packaging is very cute but also functional.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I had a misunderstanding about my order…

I had a misunderstanding that my order was a subscription and not a 1 time order to try first. When I brought this to the attention of their customer service they were more than happy and prompt in working out the details to resolve my issue.

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

This product burned my skin after 1…

This product burned my skin after 1 use. I had to throw it away. Not just burned my face but also my arms. Not sure if others had this issue, but my sister tried it after and had the same burn on her skin, but worse. I contacted them, and they said to toss it fr a refund. Never received the refund. Didn't work for me, unfortunately.

December 14, 2025
Unprompted review
Y'OUR Personalized Skincare logo

Reply from Y'OUR Personalized Skincare

Thank you for sharing your experience, and we’re truly sorry to hear that you had such a reaction.

At Y’OUR, customer safety is extremely important to us. While skincare can sometimes cause unexpected reactions depending on individual skin sensitivities, our standard practice is always to review the case and offer formula adjustments or other support to help resolve the issue.

We would also like to clarify that we never instruct customers to discard a product in order to receive a refund, nor do we make refund promises that are not honored. This doesn’t align with our support standards, so we’d genuinely like to investigate what may have happened in your case.

If possible, please reach out to us at support@yourskin.com with your order number or the email used for your purchase so we can locate your account and assist you properly.

Rated 5 out of 5 stars

Was really good product and worked for…

Was really good product and worked for me I can see my skin getting better day by day. I can’t wait to come back again, Y’our is really amazing company and it’s so nice to see the team being so supportive . Thank you

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Skin Savior!!

These personalized skin products are absolutely amazing! My skin has never felt this good. After the first 3 months I have noticed a significant change in my acne breakouts, hyperpigmentation and excessive oily skin. It’s if my skin has become addicted to these products. I am a woman of color with sensitive skin and I have not experienced any adverse effects from using these products. I absolutely recommend these products for all skin types of skin and ethnicities.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

I have been using Y'OUR products for…almost 7 years.

I have been using Y'OUR products for several years now, and I have used LOTS of different products throughout my teens and adulthood. The Y'OUR AI prescription products have been the only ones to not only address my skincare issues fully and effectively, but also to maintain healthy skin. My most recent ordering experience with Annie, the agent who assisted me, was wonderfully positive. She is lovely, and Y'OUR is blessed to have her on staff.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

It's super easy to do the consultation

It's super easy to do the consultation. Once that's done send you a skin care regime that is specifically for you based on your needs. I have noticed a difference in my skin so far the only issue is I'm not as consistent as I need to be due to travel. However, using the products are super easy into the point it's a two step process.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

I've been using this product for over a… year

I've been using this product for over a year, and I don't usually write reviews unless a product is incredibly good, which this one is. I can attest to the dramatic change and the care it provides for my face. It's incredible! If you're looking for a good price and a product where you'll truly notice a difference, this is the one.

September 11, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look