Your Sports Performance Reviews 69

I ordered socks 10 days ago, and they’re still not here.

Brilliant! Will use again.

Had a difficult to obtain elbow brace at a great price and in the sale too, so was reduced further. Advised of 7-10 days gap before despatch and managed to better that, with free delivery too. Good comms, and responded to questions in a decent timescale. Will definitely use again.

1 star is even too much.
I received the wrong item on 27/Feb. I had ordered a green hat and received blue!
I tried their website to find a telephone number or a page to register claim and found none. I emailed them since 28/Feb and even now on 17/March have not received a return label to ship the item back. I sent many reminders, almost no customer service.

I have paid for the item since 20/Feb. and after 1 month neither have got the item nor refund.
Do not shop here, wish i had checked trust pilot before ordering at this website. you will only loose money and time.

Purchased pair of inline skates for daughters birthday, went off the sizing they state on the listing (30-33) as my daughter is in the middle so lots of growing room. Skates arrived and looked amazing however they looked small and when my daughter tried them on (at the largest setting) her feet were cramped. I got in touch to see if I could exchange for the next size up as she really likes the skates and was told a flat no because there was no wrong doing from their side. I accept this as a response however extremely disappointed as it’s clearly a sizing difference on THEIR side and not normal sizing with no reference on the listing page.

***MOVING REVIEW TO 5 STARS - AS THEY MENTIONED THEY HAD STAFF ISSUES AND RECTIFYING - They went out of their way to fix this and replace the item too service all round***

I ordered some items YSP3247

Your Sports Performance Review - if you get in touch with me and put this right I will up the stars.

Note this is from the genuine website (not the one people confuse) yoursportsperformance.com

1 item was great, 1 was missing (not refunded) and one the sizing was out.

I emailed and asked if I could swap it for a size up. Initially they replied quickly to say there was no larger size. When I replied asking to swap the item to something else and returned process. COMPLETELY IGNORED.

The items came without any documentation or paperwork to return them so I can only assume they do not accept returns or are trying to wait down the clock until it is too late (I think the items are coming from Europe too but not sure).

Excellent service

It's a scam website. Waited a month for the item to arrive. They said delivered to my home but it wasn't. Said logistics guy sent to wrong address. After that communications stopped.

Address in in Europe but I believe the company is in China.

bought a pair of pants in october of 2024, the order page still just says "confirmed" and they've never shipped it to me or responded to my emails.

how the website is still up i do not know.

Again I put a 1 star review about this website that clearly has some kind of scam going on. If you review this company low as they definitely need to be. They will copy and paste a reply suggesting the consumer has ordered from a wrong domain. Do not trust this site.

Avoid! Avoid! Avoid!!
Do Not Use!!

I order an item for £55 back in June and it’s still not arrived. I have sent several emails and tried to call but it’s only through email you can contact them. They have never replied and since seen this happens all the time. Look like it’s a scam and I am now out of pocket!!

I would never use this site or recommend it to anyone!! Utter disgrace!!

Received on time no complaints not sure why the negative reviews they were helpful for me

came within time frame stated and very good quality items that i couldn’t find on other main stream stores definitely ordering from here again found my new sports store 😄

Paid for the item in January(now April). Said it was shipped and never arrived. Completely ignored all my emails. Wish I had read reviews before ordering.

AVIOD AT ALL COSTS!!!

Ordered 6 weeks ago still know nothing about my item. Just reply after 9 months send my item to me or get money back!!

Appalling customer service. Order an item that was defective said they would issue me with a refund but not responding to any emails to receive delivery information. Avoid at all costs!!

Dont order anything from them ,just scammers .I,ve been waiting 8 weeks for my order .Emailed them several times nothing back .

Do not use this company. Ordered some clothing 4 weeks ago and have not heard a thing. They do not reply to your repeated emails or your online chats.

Well over the 7-10 working days and still no response from these scammers, says the item still waiting fulfillment.
DO NOT BUY FROM THEM

I still haven’t received my items I’ve constantly emailed them, tried to contact them through social media but still no response, it’s been longer than 2 weeks when the delivery says 7-10 days