Yü Energy Reviews 

Spoke to Homa she was 5stars every interaction with her was resolved. shame about the rest have spoken to multiple people to resolve overcharging and tried to take last months bills with current direct debit how hard is it to check paid payments and adjust! 20 calls and 10 emails later nothing cancelled direct debit now will have to call tomorrow 21st time!!

All seems very dodgy. Signed contracts ignored or cancelled if it benefits the costomer not them.they seem to be partners with clear buissness and pass blame for inefficient actions on there part, between one or the other.i signed a contract to remain with yu energy in August of 2025 to become live on June 2026.when the time came clear buissness rejected the contract for what reason no one knows .I can only think it benefits me the costomer not them.it was done though a broker who also can not find a valid reason from them.since June 2026 they put me on very expensive out of contract charges pay pay pay.to stop these charges I rang up they went in circles saying I had no contact and needed a new contact to get out of paying the high charges (threats)so I signed a new contract on the 17th July 2026 which they did not also make live and I'm still paying £4.20 standing charges and extortionate kW rate.its all inconsiderate threats cheating and generally dishonest behaviour. With no facts to there actions or explanation. When I have done nothing wrong it's all them.i must add its not the first time over charges mix ups have cost me money. Its happened in the past.

This is a fraud company. Their agents call customer and pretend to be calling from their existing supplies and get details , then transfer the contract to themself without customers knowledge. When complaint is made they do not respond and keep sending you Invoices on a higher rate and keep adding fine if you do not pay. Not sure how this kind of company can stay in business in UK.

I called today with a concerning problem ( not YU Energys fault may l add)
I spoke with Nozrul, what a fantastic representative for the company! He was such a helpful, problem solving individual!
He genuinely wanted to help in anyway he could…. & did. Thank you Nozrul & YU energy

Poor experience with Yu Energy – unexpected termination charge

I am extremely disappointed with my experience with Yu Energy. I signed up for a business energy contract after speaking with a salesperson who explained that if I ever needed to leave early, the termination fee would usually be around £50 and “nothing extortionate”.

When I later had to leave the premises, the new tenant took over and continued using Yu Energy at the same property, so I was shocked to receive a £550 early termination charge.

I have raised a formal complaint and requested that Yu Energy review the sales call to investigate what was communicated at the point of sale. My concern is that the potential cost of ending the contract early was not made clear to me before agreeing.

I would strongly advise other businesses to make sure they fully understand all early termination charges and get everything confirmed in writing before committing to a contract.

I hope Yu Energy reviews this situation properly and improves the transparency of how these charges are explained to customers.

Leyla quick to respond and resolved my problem

Leyla did a great job, resolving my question quickly and pointing me in the right direction :-)

Leyla was very helpful on webchat regarding our accounts and provided everything we needed to make the payments.

Leyla very helpful. The preceding robot Yugene more of a hindrance than a help

Horrendous company - DO NOT USE.
They take no notice of
actual reads and only send out estimated bills. I informed them id be closing my account with them 3 months ago as my business sold. They are still sending me invoices for the new owners when theyve received documents stating I no longer own the business. Incompetent customer service and business on a whole.

I was on hold for a long time, after close to an hour of phone call, no resolve was made. The gentleman, Nithyan, on the phone was understanding and looking to resolve the problem, i appreciate his persistance and patience. This is the second time my account has been charged for a smart metre installation that hasn't happened. The first time the engineer no showed and i was not made aware the appointment was cancled, this time the appointment was made without me the customer was not made aware it was happening, the engineer also did not show.

VERY HELP FULL AND POLITE UNDERSTOOD TO MY ENQUIRY CAREFULLY

This is a really good company, unfortunately circumstances mean that we need to discontinue a supply. Nozrul (aka Batman) was so helpful and pleasant, and dealt with the matter in a very professional manner

Stay away from this company, no reply to emails, nobody answers the phone, charge/fine you for invoices that have already been paid, change your contract without agreement.

Utterly useless at every level!!

Still dealing with a complaint caused by their own negligence over 10 months ago, forced me through ombudsman and still can’t meet recommendations set by ombudsman.

Paige Davis does not respond to emails.

This company are an utter farce!

Extremely quick response and Leyla got straight to our issue and sorted it immediately. Great customer service and hopefully a good omen for our new trading relationship with YU Energy

Account Handler Nozrul was very patient and managed to sort out a quite complicated account move . He helped to resolve all my queries , and waited until i had every things needed to move forward

Joseph from the Yu Energy Enforcement Team was professional, understanding, and empathetic throughout our conversation. He took the time to understand my business circumstances and listened carefully to my situation. After discussing my financial difficulties, he kindly allowed me additional time to make my payments. I really appreciated his patience, understanding, and willingness to work with me during a challenging time. Thank you for your excellent customer service.