Yü Energy Reviews 

Amazing customer service. Happy I used this service!!!

After previous argumentative conversations with Yu Energy I later got to speak to Ash and how lucky me. It was a pleasure to speak to someone who genuinely wanted to help and sorted out my query. s Naz. How good to find a utility company who have actual people speak to and staff who deal with customers swiftly, efficiently, charmingly and with knowledge. Thank you Ash!

Mariam O is quite efficient in her work and takes.

Good customer service from Lilly. Had a question which was answered, and an issues which was flagged to the relevant department. Hopefully my issue gets resolved.
Only negative on this 'chat' function was that once we finish with the AI chat, there is no update on how long it would take for an advisor to be available, or confirmation you are in a queue.

Had an electrical issue that turned out to be nothing to do with Yu energy but Isabella was on hand to assist and followed up with phone call to see if all was ok
Much appreciated Isabella
Tony

Mariam O dealt with my query quickly, politely and efficiently, I had been charged for a meter change which could not be completed due to access difficulties, Mariam cancelled the charge without hesitation, thankyou

Absolutely disgraceful behaviour. We were told our account was on hold because the property was empty, with no standing charges. They didn’t bill us a single penny for over a year — then suddenly claimed we’d been on out‑of‑contract rates all along.
And the ombudsman backed them.
It’s nothing but shameless, money‑grabbing corporate scum tactics. Shame on the lot of them.

Had a very alarming call where a man was incredibly rude. After I hung up - he immediately called me back.. He said I owed money and I would very much regret him coming to disconnect the electricity meter. I dont owe any money to this company and have blocked number! What a terrible company and vile employee.

Harry was the only person after 5 hours of trying to help me resolve the issues.

Communication isn’t a strong point within your business but thankfully he was great at his job

Rejoined this organisation after six years as service was very bad. To my surprise, Nozrul, who came on the phone apologised for the past despite being a new employee and sorted my VAT and CCL levy exemption within a few minutes. Top man!

Overdue account notice received 4 days before the scheduled DD payment goes out: phone helpline provided the usual indefinite wait: LiveChat was completely hopeless (how about AI??). Fortunately I ended up on WhatsApp with Leyla who was able to sort everything quickly & pleasantly.

I have no complaints at all about Leyla. She was excellent, friendly, thorough, and prompt. She resolved my issue while I was still speaking with her, and her customer service was outstanding.

The reason for the 2-star rating has nothing to do with Leyla; it's directed at the company itself.

The customer waiting times are among the worst I've experienced. If you select the new sales option, an agent answers quickly to help sign you up as a new customer.

However, if you're an existing customer, be prepared for a very long wait. I spent over 78 minutes on hold before eventually giving up and hanging up. I then tried the live chat, but after interacting with the chatbot there was still no human agent available. Finally, I contacted the company via WhatsApp, where Leyla responded after around 30 minutes and resolved everything efficiently.

Leyla deserves full credit for her excellent service. Unfortunately, the company's customer support availability lets the overall experience down.

This is simply my genuine experience.

Yu Energy keep calling us, but when we answer there's no one on the line, and they hang up. I guess they can say that 'they tried to call us'. Can't get all of our accounts on one online portal either. Just terrible.

While I’m only giving yu energy a 3* because I’ve had a few problems
With them wanting to charge me ridiculous amounts for nothing, I would give the call handler that I spoke with today 5*, mariam o thank you for sorting out my issue, you were really helpful and friendly and I appreciate it.

It's always a good one to deal with YU, got bunch of nice agents but Homa is exceptionally helpful. Went beyond the limits to help with my Query and resolved it within no time.

Thanks Hussain for resolving my issue, much appreciated, really great customer service.

All sorted lady was very helpful (Patricia)

The length of time I had to wait to be answered was VERY long, and overall I was on the line for over an hour. The experience though was still good though tanks to 'Harry'. He worked hard to deal with the issue of my incorrect bill and did everything he could. He was excellent - thank you Harry!

Very helpful, and query dealt with straight away

Miriam O was helpful and courteous and managed to point me in the right direction. Good customer service