Amazing knowledgeable caring people. Very quick to respond in a compassionate manner. Fabulous product Yu Move Plus which has been unbelievable for my 13 year old border collie named Spot. It has... See more
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Company details
Written by the company
The UK's No1 Veterinary Joint Supplement Brand. On a mission to help all dogs, cats and horses live an active life, for life.
Contact info
Unit 6, The Quad, Butterfield Business Park, , LU2 8EU, Hertfordshire, United Kingdom
- 01462 416866
- hello@yumove.com
- yumove.co.uk
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Excellent service
We have a regular monthly order for our little Norwich Terrier. As normal his delivery was made on time with no problem.
Good value for money
Good value for money, if subscribing to a regular delivery, given access to an online vet. I used this service which was incredibly useful and reassuring when my dog was unwell.
Invaluable subscription service
I found the subscription service invaluable as I don’t have to worry about forgetting to order my dog’s joint tablets. I was informed by email they were on their way and they were delivered quickly.
Customer service excellence!
I made a mistake with my account email. A lovely advisor Viwe helped sort it for me and I realised my mistake.
I only received tablets today so can’t comment, fingers crossed they’re as good as they say.
Good variety,easy to order and fast delivery
A great variety of products available on the website. Easy to order and speedy dispatch and delivery. Reasonably priced. All in all I found it a good experience
Prompt reply and ready to discuss best…
Prompt reply and ready to discuss best way to get our dog to take the medicine.
Well everything was ok but I received…
Well everything was ok but I received part of my order to a Monday and the other four days later surely it would be easier for everyone if the order was sent out complete in one package, that's just my opinion thanks
Excellent service.
Excellent service.
My 14 year old lab is now running, not for long but is now interested in her ball again.
Pennys calming journey
Fast delivery and good information on calming product, only been using for 2 weeks 🤞
My dog always loved these
My dog always loved these, and I loved the way that they just arrive on time and notified well before it even ships.
Excellent service,dogs love them .,
Minnie's cat guardian
Getting a prior notification of next delivery enabled be to defer the order. Also no problem bringing order forward.
Very prompt service.
May use AI-assist with repliesRead more
The tablets are perfect for my dog
The tablets are perfect for my dog. They have made such a huge difference to his diigestion.

Reply from YuMOVE
Order didn’t arrive
When my order failed to arrive I emailed YuMOVE to let them know (it was Royal Mails fault as it had been stuck at one of their sorting offices for 10 days - I’m presuming lost!) Literally the next morning, Viwe (customer service representative) had replied to my email and another one had already been dispatched! Fantastic customer service, very pleased.
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