Subscriptions are made easy, you can tailor your dogs profile to get products suited for them, I also like the fact that you can get points back to use as money off! I will definitely be carrying this... See more
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Review summary
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Before subscribing I bought the tablets elsewhere as well as from your site, they were more expensive! I would forget to buy them so subscription was the easiest way to ensure my girl got her Youm... See more
I am really pleased with service that I receive is excellent. The subscription option is also excellent. It offers me a piece of mind knowing that Joint care Tablets and the itchy skin liquid... See more
I had a query about the product my dog was on that I couldn't find the answer to on the Yumove website. I messaged the customer support team via email & a very helpful person called Duncan was quick t... See more
Company details
Written by the company
The UK's No1 Veterinary Joint Supplement Brand. On a mission to help all dogs, cats and horses live an active life, for life.
Contact info
Unit 6, The Quad, Butterfield Business Park, , LU2 8EU, Hertfordshire, United Kingdom
- 01462 416866
- hello@yumove.com
- yumove.co.uk
4.7
Excellent
86K reviews
Asks customers to review
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YuMOVE not only provided an amazing…
YuMOVE not only provided an amazing joint supplement that truly helped my senior girl with her aches and pains, but their customer service went above and beyond anything I could have expected. When I contacted them to cancel my subscription because I had lost my girl, they sent a handwritten sympathy note and forget-me-not seeds. A few weeks later, they followed up with a kind email offering gentle advice and resources for coping with pet loss.I cannot put into words how grateful I am for their personal touch and empathy during such a heartbreaking time. Not only is their product wonderful and I really do recommend it as my girls mobility definitely improved, but their genuine kindness and follow-up support mean the absolute world to me while I struggle with the loss of my fur baby. Thank you, YuMOVE. Diolch (from Becca, Adam's partner) ♡
August 19, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I stupidly signed up for a subscription…
I stupidly signed up for a subscription service with yumove.
Not only can I purchase the tablets cheaper via Amazon (if I purchase them in lots of 120 tablets I can save £100 per year)
To add insult to injury the final pack of tablets that I have paid for on the subscription have not yet been delivered.
I certainly wouldn't recommend their subscription service.
August 14, 2026
Unprompted review
Reply from YuMOVE
Hi Chris,
Thank you for sharing your experience. We’re very sorry to hear about your disappointment with our subscription service, particularly regarding the pricing you’ve seen elsewhere and the delay with your final order.
We completely understand how frustrating it is to have paid for an order that has not yet arrived. We’d really like the opportunity to investigate what has happened and help resolve this for you. Please contact our Customer Care team at hello@yumove.com with your order details, and we’ll be happy to look into the outstanding delivery.
We also appreciate your feedback regarding the value of our subscription service. Feedback like this is important to us and will be shared with the relevant team.
Kind Regards,
Jess
YuMOVE Customer Care Team
You should notify customers 1 week in…
You should notify customers 1 week in advance when their subscription is due to renew to give them the opportunity to delay or cancel. Many people have to evaluate their expenses due to other essential costs rising.
August 4, 2026
Reply from YuMOVE
Hi Mary,
Thank you for your feedback. We completely understand how important it is to have advance notice before a subscription order is processed, particularly when managing household expenses.
We do send a reminder email a few days before a subscription order is due. I can see that a reminder email for your latest order, which was processed on 4th August, was sent on 31st July to give you time to amend the order if required.
I will certainly pass your feedback regarding providing one week's notice on to our team for consideration.
Thank you for taking the time to share your feedback with us. We really appreciate it, as customer feedback helps us understand where we can improve our service.
Kind Regards,
Jess
YuMOVE Customer Care Team
This is not poor rating on the product
This is not poor rating on the product, but tge administration. I have tried at least twice to cancel a subscription. Yet they still charge me and send me a product I do not want.
August 4, 2026
Reply from YuMOVE
Hi Dawn,
Thank you for your review.
We’re sorry for the frustration and inconvenience caused by the unexpected order.
Upon looking further into this, we found that you had two separate accounts registered under different email addresses. As these appeared as separate accounts on our system, only the subscription linked to the account originally discussed was cancelled at the time.
Once we identified the second account, our Customer Care team cancelled the remaining subscription and has been in touch to confirm this with you. You’re also welcome to return any unwanted orders for a refund within 28 days. We’d be happy to arrange a free returns link for you, so please get back in touch with us directly if you’d like any assistance with this.
We hope this helps explain what happened, and we’re sorry for the inconvenience caused.
Kind Regards,
Jess
YuMOVE Customer Care Team
I love Yumove it has lots of products…
I love Yumove it has lots of products to help keep our fur babies happy and healthy i have a subscription for my little shih tzu SMITHY i buy one of their products by subscription it helps keep smithys gut healthy and bind his little poo's so that they are runny and ending up matted in his hair and ends in the shower 🚿. I've had no problems since buying this and you just sprinkle it over his meal and it must be tasty I've never seen my fur baby eat so quickly and did i mention it costs £22 but subscription it's only £11 brilliant all good with YUMOVE,
July 27, 2026
Happy customer !
Always receive great service from you.
I often need my order sooner than the subscription date,and it is easy to request this on my account via the website.
They are always despatched immediately (unfortunately it us the post that is the problem these days,but that isn't done to you)
All in all a great service!
Thank you.
August 4, 2026
Always prompt and very responsive to…
Always prompt and very responsive to customer needs.
August 3, 2026
To many pills in one go
I gave my dog double the pills as I instructed . So it was 6 a day . Firstly he had a very upset tummy for 5 days and terrible wind . On the 6th day he threw up everywhere for literally 5 hours until his stomach was completely empty of everything. He was very poorly .
I think giving that amount in one go was wrong for him . I can't speak about anyone else's dog only mine .
He's back to his usual self it's taken a week I am going to try again with one pill a day for a few days to see how it goes then add another . It will be a slow process but 🤞🏼 it works out in the end .
August 4, 2026
Reply from YuMOVE
Hi Candace,
Thank you for reaching out. We’re very sorry to hear about your dog’s experience, and we appreciate you taking the time to share your feedback. We’re pleased to hear that he is now back to his usual self.
While we normally recommend an initial double daily amount, as he appears to have a sensitive tummy, introducing YuMOVE Joint Support more gradually as you have mentioned may give him more time to adjust to the change in his diet.
Before making any changes to his diet, we would recommend checking with your vet. Please do contact our Customer Care team directly if you haven’t already, and let us know how he gets on if you decide to try again.
Kind Regards,
Mary
YuMOVE Customer Care Team
Very professional and very quick…
Very professional and very quick delivery and good price
August 4, 2026
Sort out your mailing list
You were great - quick delivery, lovely bereavement card when my dog died, relentless requests for reviews in the weeks following his death.
For goodness' sake, take people off your mailing list when you know they have cancelled only because their dog is dead.
May 31, 2026
Reply from YuMOVE
Hi Su,
Thank you for reaching out.
I’m so sorry for your loss, and I completely understand how upsetting and insensitive it must have felt to receive a request for a review after you had already told us that your dog had passed away.
Trustpilot review emails are automatically sent around six weeks after the most recent order, and unfortunately, we’re unable to stop that email once it has entered the automated process. I’m very sorry that this resulted in a painful reminder at such a difficult time.
I can confirm that you have already been removed from our mailing list, so you should not receive our usual marketing emails going forward.
Please accept our sincere apologies for the distress and frustration this has caused.
Kind Regards,
Jess
YuMOVE Customer Care Team
I have just a pet and you move we’re so…
I have just a pet and you move we’re so compassionate and helpful, the seeds they sent me in memory of Dennis was a lovely gesture. You move supplements helped Dennis with his bad hips and hopefully will continue to help our other dog.
May 31, 2026
Great stuff
Great stuff. Really helped my dog.
Always up for a walk now.
Great delivery
August 3, 2026
Always good service
August 3, 2026
Very satisfied pet owner
August 3, 2026
Yumove We’ve used Yumove for a few years and…
We’ve used Yumove for a few years and have it on monthly order for our French bulldog who has Arthritis .
It arrives on time with excellent communication as to when it’s due and when posted easy to cancel if you want to and ensures we don’t forget to order it . Excellent service.
August 3, 2026
I have always found the company itself…
I have always found the company itself helpful and efficient.
However, the product itself has not made any difference to my dogs poor old stiff joints.
May 31, 2026
Reply from YuMOVE
Hi Mrs Mitchell,
Thank you for sharing your feedback.
We really appreciate your kind words about our team and service, and we’re sorry to hear that you haven’t noticed the difference you were hoping for with your dog.
We understand how disappointing this can be, particularly when you’ve been using the product in the hope of supporting them as they get older.
Thank you for taking the time to share your experience with us, if you need any assistance or advice please do reach out to our team directly on hello@yumove.com and we would be happy to help.
Kind Regards,
Jess
YuMOVE Customer Care Team
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