Subscriptions are made easy, you can tailor your dogs profile to get products suited for them, I also like the fact that you can get points back to use as money off! I will definitely be carrying this... See more
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Review summary
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Before subscribing I bought the tablets elsewhere as well as from your site, they were more expensive! I would forget to buy them so subscription was the easiest way to ensure my girl got her Youm... See more
I am really pleased with service that I receive is excellent. The subscription option is also excellent. It offers me a piece of mind knowing that Joint care Tablets and the itchy skin liquid... See more
I had a query about the product my dog was on that I couldn't find the answer to on the Yumove website. I messaged the customer support team via email & a very helpful person called Duncan was quick t... See more
Company details
Written by the company
The UK's No1 Veterinary Joint Supplement Brand. On a mission to help all dogs, cats and horses live an active life, for life.
Contact info
Unit 6, The Quad, Butterfield Business Park, , LU2 8EU, Hertfordshire, United Kingdom
- 01462 416866
- hello@yumove.com
- yumove.co.uk
4.7
Excellent
86K reviews
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Excellent company to deal with
Excellent company to deal with. Very helpful on the phone and always deliver on time.
August 3, 2026
Seren my dog
My dog Seren is now seventeen and people are amazed when they see her running ( not that far but still running) when they ask I proudly say a few years ago she was realy slowing down but she has a new lease of life
August 3, 2026
Reliable company to deal with
Reliable company to deal with. Post office had an issue with delivery and YuMOVE jumped in and saved the day. Very helpful and followed up afterwards as well.
August 17, 2026
Unprompted review
As apartially sighted person to be able…
As apartially sighted person to be able to phone and talk tp a friendly person about my needs for my dog is brilliant, the products are great too
May 24, 2026
Excellence
Firstly your product works for both our dogs, one getting elderly and the younger with osteoarthritis in her hips. The vet also recommended U Move too. We have a subscription and everything arrives on time with no problems so you are excellent!!
August 3, 2026
Amazing customer service
August 3, 2026
Fantastic customer service
Fantastic customer service, ALL
your staff are so polite, knowledgeable & so very helpful, thank you
August 3, 2026
Really good additives for my dog with…
Really good additives for my dog with excellent service.
August 3, 2026
Fantastic service and product
Fantastic service and product - my 13 yr arthritic spaniel is back in the game x
August 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from YuMOVE
Hi Jan,
Thank you for your feedback.
We're delighted to hear your order arrived so quickly! Thank you for sharing your positive experience with YuMOVE.
Kind Regards,
Jess
YuMOVE Customer Care Team
Good savings on subscriptions
Good savings on subscriptions. Good products. Only negative is that it seems to me that the products arrive earlier and earlier each month on the subscription.
Edited to add: good explanation by customer service on here as to why the subscription gets earlier each month. It’s obvious really. Updated to 5*.
July 27, 2026
Reply from YuMOVE
Hi there,
Thank you for your kind feedback. We’re delighted to hear that you’re enjoying our products and the savings available through your subscription.
I can see that your products are currently scheduled on a 30-day frequency. Our subscription orders are generally set up to provide enough product for each 30-day period. However, because months vary in length, a 30-day frequency can cause your order date to gradually move earlier - for example, an order could be processed on the 1st and then again on the 31st of the same month.
We can change your subscription frequency to every 1 month instead, which would mean your order is scheduled for the same date each month.
If you’re currently ordering a pack size that contains more than your dog needs for a 30-day period, we’d also be happy to look into this for you and review the subscription frequency to make sure it’s better suited to your needs.
Please let us know if you’d like us to make any changes by getting in touch on hello@yumove.com with the subject line "FAO Senior Team", and we’ll be happy to help.
Kind Regards,
Jess
YuMOVE Customer Care Team
My order arrives in good time
My order arrives in good time, is well packaged and they have helped my dog so much she was back to her usual active self after the first Month
August 3, 2026
7 days after they received my return I…
7 days after they received my return I still have not been refunded.
August 12, 2026
Reply from YuMOVE
Hi Peter,
Thank you for your feedback, and we’re sorry to hear that you’re still waiting for your refund.
I can confirm that your refund was processed by our team on 10th August. Once processed, it can take 3–10 working days for the funds to appear back in your account, depending on your bank.
If you haven’t received your refund after 10 working days, we recommend contacting your bank in the first instance.
If you need any further assistance or information from us, please feel free to contact our Customer Care team at hello@yumove.com, and we’ll be happy to help.
Kind Regards,
Jess
YuMOVE Customer Care Team
Great company and great products
Great company and great products. We went thru a particularly dodgy doggy tummy time and the digestive paste works better for us than the first lot of similar product the vet sold us. I now keep some in stock at all times just in case. Customer service also helpful when I was annoyed at something not working how I expected and refunded me delivery cost due to Apple Pay being tricksy.
June 5, 2026
Tried with 2 different cats neither…
Tried with 2 different cats neither liked the treats. when given one she spat it back out. Would not recommend.
August 3, 2026
Reply from YuMOVE
Hi Katie,
Thank you for your feedback.
We’re sorry to hear that neither of your cats enjoyed the treats, and we appreciate you sharing your experience. We understand how disappointing it can be when a product simply isn’t to your cats’ taste.
We do offer a 6 week Money Back Guarantee on eligible purchases. If you’d like us to look into whether your purchase is eligible, please contact our Customer Care team and we’ll be happy to help.
Kind Regards,
Jess
YuMOVE Customer Care Team
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