Zara Reviews 

It is so frustrating you cannot speak to anyone in customer services.
Ordered a sweatshirt online paid extra for next day express delivery service and paid extra for the item to be gift wrapped in a box with personalised note for my nieces birthday but it didn't arrive with anything, which is appalling. Having spent 40mins through chat service and advised, it needs to be investigated for 48hrs (although photo evidence provided already). Informed 2 weeks for my refund. Shocking timeframe.

The online aftercare/query service is really letting ZARA down badly.

Disgusting how Zara treats customers. No email or phone number but an AI whatsapp that refers to a team in India (with up to 60 min wait times) that reads AI prompts and follows a script without any sense or human decency. After weeks of pointless communication with that India chat centre, logged a formal complaint case number: CAS-4225375-B4M4R8. Was told I would hear back within 48h. As of 30 Jan, still zero response.

I think Zara officially has the worst customer service in the history of customer service. I returned an item in store but didn’t receive a refund and because the customer service representative couldn’t work out why this had happened they said have a nice day and ended the chat. I still haven’t been refunded! Diabolical!

I place an order and did not receive my order, 2 days passed the delivery time can’t talk to someone and the Al chat is nothing to write home about. I need my refund

The range and quality of products is generally good, the app is well laid out and easy to use.
I have only really had any issues when it comes
to returning items and contacting "customer service".
I ordered a fragrance online which came boxed and sealed. Decided I didn't really want it any
more and went instore to return it. Scanned the app, placed the item in a sealed paper bag which they provided and then placed it in the locker to be returned. A few days went by and I got an email saying that they would not be refunding the item and that it would be sent back to me. No explanation provided. The email also said it is not possible to return or exchange the item again. The item was then sent back to me and i saw the box had been opened, and there was a rip
on the box. This was certainly not how i sent it off!
Contacting customer service is beyond painful and I have gone round in multiple circles
on whatsapp explaining the situation countless times and got nowhere. Very very disappointing from such a big international company

I have had numerous orders never turn up and it is a nightmare trying to get it sorted and get money back
gave it another try and just received a weird dress instead of the top I ordered

Wouldn't even give them one star but no other option. Done an online order and was left on the doorstep and went missing but according to Zara online chat, which is absolutely useless, it has been delivered successfully. A week later and 4 different hours spent on chat, which is totally useless, I'm out of pocket and Zara has robbed yet another customer so AVOID THIS COMPANY AT ALL COSTS!
Needs to be shut down by Trading Standards

One star even more kindly, I had a very frustrating experience when trying to return an item. I waited for almost half an hour, and one staff member told me I couldn’t return it and then walked away without any explanation. I tried to get help from other staff, but they were looking at me and pretending not to notice me. Very poor customer service and disappointing experience.

AVOID AT ALL COSTS! ZARA'S ONLINE AI CUSTOMER SERVICE IS A DISASTER! AN EXERCISE IN LITERALLY DRIVING YOURSELF INSANE AND REGRETTING YOUR LIFE CHOICES. A HIDEOUS DESPERATE HATEFUL EXPERIENCE. SHOCKING!

The product was damaged and the customer service was awful.

Have lost over £400 as my order, according to the tracking it’s has been delivered to drop-off point but the post office it was supposed to be dropped off at do not have it. I have wasted time on the website chat and on WhatsApp and both are just AI generated messages and I can’t get any help. I cannot make a claim with royal mail as postage was paid from a business account. Neither Zara, Royal Mail or the drop-off point Post Office will help me and I will never buy anything from Zara again in case this happens again.
Absolutely pointless customer service and massive disrespect to paying loyal customer. Never, ever again!

It was a horrible experience. I ordered online, and my package was delivered and left unattended in the building hall, so it was lost, but they refused refund my money. The second experience I chose to deliver in post, and I have not received any email or notification. When I checked the situation, there was an explanation that the recipient refused to accept it, and it turned out the same day, so their online system is horrible in the UK.

Shocking after care , you cannot it’s almost impossible to speak to someone l had a missing parcel l needed resoloving they were impossible to deal with promises of updates on what’s app live chats l even went into the store to try to resolve not bothered at all ! No email addresss just rubbish what’s app they answer when they feel like , order and if you receive all good but be aware if it’s not delivered and you are charged don’t expect any customer service support it’s zero !! !

If I could give this a zero I would. Iv shopped at Zara for years but this is the final straw. Placed an order, paid for delivery for 2 to 3 working days. A week went by and no updates, heard nothing. Another week gone by still nothing. I have contacted them this today for an update to be told the 5 items ordered are out of stock. A disgrace, won't be shopping with again!

One star is too much to give this appalling company. Customer service is non existant as they haven't replied once to my two emails. They refused, in the store, to exchange the size on a Christmas gift that I received, even though the garment had all tags on. Never dealt with such a dreadful company.

It's not worth purchasing anything from Zara online as their customer service is shocking (or non existent).
Purchased a pair of trainers for my daughter and sent them for an exchange. They sent the wrong size (also the trainers had the wrong size labels on) and would not process another exchange despite their error. I was told to send them back as a refund (with 2.99 processing fee that I have to pay for) and repurchase them (also paying additional delivery fee). It has been 3 weeks since I returned them for a refund and nothing's been processed. Their customer service online is absolutely useless. No initiative to help their customers or to rectify their own error.

Refused to refund something I sent back even though it was in same box with other items. All with labels and unworn.

Zukifqar on chat seems to think that an order that was placed on Sunday 18th which incurred a delivery charge for 48 hour Royal Mail tracked delivery can be delivered on Thursday 22nd and that’s still within 48 hours! I asked on chat if they use a business account because this is what the Royal Mail website asks for if you want to claim for late delivery. They refuse to answer that question and keep telling me to wait until it’s delivered. Clearly they can’t be bothered to read the messages properly .

Awful Unfriendly Rude Staff...Mahon Point Cork..

One star is too kind. Sadly my mum’s coat was stolen in the Regent Street branch last month. Professional thieves operate around the store throughout London so beware. Seems the online experience is almost even worse. Avoid at all costs unless you want to find yourself filing a police report