Zayian Reviews 66

My first sink was damaged in delivery and got stuck in a delivery warehouse! The customer service team got it taken care of within hours and had a new one shipped out! Thank you for making this easy and timely!!

The faucet looks beautiful and feels very solid. It works well and really upgraded the sink area. Very happy with it.

Really nice light, looks great and feels well made. Very happy with it.

False advertising shows a picture of a product on Pinterest with 3 different component and a price that you thought you purchased it for, then it turns out if you read the fine print each of the three options added together trippel the price

The length of time to get the product is too long. Still don't have it yet... so I can't comment on the quality.

I was sent a tracking number but no shipping provider. It's a week after the projected arrival date and no clue where my product is.

The copper shower head is beautiful! Up dated tracking would be nice. Tracking showed my package in transit when in fact it was delivered! No problem. I love the shower head and would buy again from Zayian.

We Ordered a copper sink, packaging is incredible...so carefully packed in a wooden crate. Absolutely stunning sink, such high quality. Customer Service is outstanding. Highly Recommend!

fast postage

amazing product

Everyone I spoke to was very helpful, thoughtful and polite. Very happy with their customer service.

I placed an order on August 26th, and the product still hasn't been shipped to the US. I've followed up several times over email to ascertain shipping status, and the product is still in Morocco as of September 22nd. If the product was going to take this long to be delivered, the lead time should have been represented as such upfront.

It took a while to get but that was the delivery system. Absolutely beautiful! Can’t wait to install the sink. It was packed very well..
Whenever I had a question the response was immediate.. definitely will be buying more..

shipping is terrible, no communication and long. We feared that we got scammed. Then the product arrived and it is good

This is the third item I've purchased from Zayian. I love the hand-made quality of the pendant light. Each item was packed for complete protection from damage. Communication, service and international delivery were handled beautifully.

ROBBERS ! I ordered by mistake yes my fault but I messaged straight away to cancel I was replied to your order is done it’s so beautiful you sure you want to cancel this beautiful order (baring in mind it says 20 days for your order do be videoed and sent out this was same day ! I replied straight away saying yes please refund thank you . 5 days later was replied to saying my order was already dispatched! I said send proof ! 5 days later on the 30th July they sent my parcel so just lied and lied to me even tho I asked for a refund ! Vile company now ignored !

The product is beautiful and it was shipped in a very secure crate and arrived in perfect condition. The only reason for the loss of a star was that I had requested a different length for the chord on the pendant light.

The item description said alternate lengths where available on request, however, there was nothing on the order form to request a different length. After utilizing the chat option I was told to just order it then send an email to the customer service address and request the alternate size. I sent the email with my name and order number and got no response. After another email attempt I then tried the chat again and they said it should go through. Well, after several weeks the beautiful copper pendants arrived, but with the default length chord. Now I’m looking into finding some chord and re-wiring myself.

Everything is beautiful, but our faucet after instillation started leaking, I thought it was just messy kids, but then found it was the actual faucet. Their customer service is terrible! They said they would fix this and they sent a new one that is a mess and the measurements are completely different than what we have and than what the website says and the brass is a mess with marks all over. I am very disappointed.

I recently purchased a 6” copper shower head from Zayian and I’m very happy with the quality of it and the price was very reasonable.
I would purchase from them again.