Everytime I order something and find out Zedify is delivering, I groan. EVERY package you are supposed to recieve from them never arrives. The delivery email comes with a delightful picture of yo... See more
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I just wanted to call out the driver who went above and beyond to divert my package to my current address rather than the one I'd incorrectly put on the parcel myself. I wasn't so sure if anyone would... See more
Company replied
Very prompt and excellent service . There app keeps you up to date , and is easy to use and understand . You are able to keep up to date with real time tracking , so no worries missing your par... See more
Honestly, the most pleasant and reliable courier service I've ever encountered. Rob, in particular went above and beyond to help get my parcels to the right place when we had an address issue (our fau... See more
Company replied
Company details
Written by the company
Zedify is the UK's largest cargo bike courier. Our mission is to transform our cities with sustainable deliveries. Better deliveries, better cities.
Contact info
140 Cowley Road, CB4 0DL, Cambridge, United Kingdom
- hello@zedify.co.uk
- zedify.co.uk
3.9
Great
167 reviews
Hasn’t replied to negative reviews
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Reply from Zedify
Thank you so much. We really appreciate you taking the time to leave a review.
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Please stop leaving my parcels on my…
Please stop leaving my parcels on my doorstep which is literally right on the street. Once again, it has been stolen as I was not back in London until the Wednesday and you left it on Saturday. So 5 days for it to be taken, as you can see from picture there was absolutely no attempt to hide or leave in a safe place. Resolve this with Zara asap or I will contact the financial ombudsman.
October 28, 2023
Reply from Zedify
Hi Charlotte,
We apologise for the inconvenience and take full responsibility. We have informed Zara, and they should process a refund for you promptly.
Your experience does not meet our high standards and expectations. We can assure you that we have taken this incident very seriously and have already taken necessary steps to make sure that our riders are properly trained, and our processes are improved to prevent any future occurrences.
Once again, we're very sorry for the inconvenience caused.
Kind regards,
Team Zedify
my parcel wasn’t delivered i am…
my parcel wasn’t delivered i am currently in discussions to obtain a refund. the courier delivered my parcel to the wrong house.
November 1, 2023
Reply from Zedify
Hi Imogen,
We're so sorry to hear you're without your parcel. We were unaware of an issue until we saw this review.
We will launch an investigation immediately to see what happened and whether the issue can be resolved, please look out for an email from support@zedify.co.uk
Kind regards,
Zedify Team
Brilliant service
Brilliant service. The driver called me when he was delivering my Zara package but I had mistakenly put the wrong delivery address. He took it back to their depot in Manchester and gave me their contact details. Rob on the online chat was brilliant and rearranged the delivery to my new chosen address. Very nice to actually be able to speak to someone with a service like this. Thanks!!
November 3, 2023
Unprompted review
Reply from Zedify
Thank you so much for taking the time to leave such a lovely review.
Always such friendly delivery drivers
Always such friendly delivery drivers. Great sustainable solution for inner city delivery.
October 30, 2023
Reply from Zedify
Hey Jonathan,
Thanks a lot for taking the time to review our services! We're really glad you like it.
Kindest,
Zedify Team
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This package was delivered to the wrong flat …
This package was delivered to the wrong flat. The picture included in the delivery proof what is a blur. One cannot figure out where or to who this was delivered to and when trying to contact zedify to report that no help button, no email address, no contact number, no chat feature. I had to contact Zara, report this so they can investigate what happened. This should be a next day delivery thing and now, 5 days later I still do not have the package nor a refund. Awful.
October 27, 2023
Reply from Zedify
Hi Isis,
We're so sorry to hear you're without your parcel. We can see no record of you getting in touch about it, we have a live chat function on our website as well as a page with details about how you can get in touch. We would really appreciate the opportunity to rectify the situation. Please look out for an email from us directly, very soon.
Kind regards,
Zedify Team
great service
October 30, 2023
Reply from Zedify
Thank you so much. We really appreciate you taking the time to leave a review.
I am happy to have my parcel in time
October 30, 2023
Reply from Zedify
Thank you so much. We really appreciate you taking the time to leave a review.
They said what time they were ariving…
They said what time they were ariving and they was spot on
Good service.
October 31, 2023
Reply from Zedify
Thank you so much. We really appreciate you taking the time to leave a review.
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Great and very polite
October 26, 2023
Reply from Zedify
Thank you so much. We really appreciate you taking the time to leave a review.
Excellent service always polite
Excellent service always polite, helpful deliveries on time with good communication
October 23, 2023
Reply from Zedify
Thank you so much. We really appreciate you taking the time to leave a review.
He came back when I was home, a bit later!
He called when he arrived to my address, but I was in a vet appointment still, which went on longer than I was expecting! He was happy to wait half an hour (he took his lunch break in the time), which was so helpful!
October 23, 2023
Reply from Zedify
Thank you so much for leaving such a lovely review. I'm so glad our rider made sure you got your parcel :)
Reply from Zedify
Thank you so much. We really appreciate you taking the time to leave a review.
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On time and friendly delivery.
October 23, 2023
Reply from Zedify
Thank you so much. We really appreciate you taking the time to leave a review.
All good thanks
October 20, 2023
Reply from Zedify
Thank you so much. We really appreciate you taking the time to leave a review.
Amazing service
Amazing service, went out of their way to help me and were so lovely! Such a difference from my experience with other delivery companies. Highly recommend
October 19, 2023
Unprompted review
Reply from Zedify
Thank you so much for your Review, Sarah. It really means a lot to us.
Fantastic and friendly service
Fantastic and friendly service. My ZARA package arrived really quickly and I was sent email notifications keeping me updated on the delivery time. It's so hard to find good delivery services these days but these guys are awesome! Highly recommend
October 19, 2023
Unprompted review
Reply from Zedify
Thank you for the lovey review, Louise.
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Reply from Zedify
Hey, thank you so much for your review. We'll investigate this issue to prevent recurrence.
Brilliant friendly customer service…
Brilliant friendly customer service from Rob when I needed to change delivery address on ZARA parcel that was already out for delivery! So quick & easy
October 12, 2023
Unprompted review
Reply from Zedify
Thank you so much for this lovely review Laura.
Above and Beyond Brilliant
Honestly, the most pleasant and reliable courier service I've ever encountered. Rob, in particular went above and beyond to help get my parcels to the right place when we had an address issue (our fault). Can't fault them or thank them enough. Wouldn't look any further.
September 19, 2023
Unprompted review
Reply from Zedify
Thank you so much for the lovely review Beth :)
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