Zedify Reviews 167

Amazing service! So glad we found them!

Rob promptly responded to all my queries and was super helpful. The customer service provided was excellent.

Great, reliable service. Cargo bike delivery makes it eco friendly and better for the world. We usually use
Zedify whenever we have local deliveries. Their staffs are polite, friendly and handle the bouquet of flowers with care.

We wish they would deliver to more postcodes other than the local one as we love using them.

Keep up the great work Zedify team <3
Thank you for all your amazing service

Rob was amazing! Responded to my emails within minutes. Was happy to assist. Ensured my delivery arrived within my preferable location.

Zedify really care about getting their deliveries and communication just right. An absolute delight to use. Can't recommend highly enough.

Rob was incredibly helpful when my package was sent to the wrong address (which was my fault) - he was quick to offer me a solution and respond to my emails. Thank you!

Rob from the customer service was really helpful.
He helped me with my parcel and I could not help him enough.
AMAZING CUSTOMER SERVICE!!!!

I missed a delivery and contacted them, replies and solution were prompt and courteous.

EDIT: Just spoke to someone from Zedify and they couldn't have been nicer or more apologetic. They have taken the complaint on board and are going to be making sure it shouldn't happen again. extra two stars for that alone, not many companies will bother to follow up.

If I could give zero stars I would. I watched the driver walk up to my building door…he didn’t buzz and then suddenly a picture on the website of my front door saying he can’t get access. Day two, his gps is now off and he has been 45 mins away for two hours now. Disgusting and disrespectful

Really amazing customer service from zedify and Rob, he changed my address immediately after I’d gotten my Zara parcel delivered to an old address, super quick and easy - stellar service!!

I had a fantastic experience with this courier company, thanks to Rob’s outstanding help. He efficiently rerouted my parcel and his friendly communication style made the process a breeze. Highly recommended!

After a spate of frustrating incidents with Royal Mail/ Evri etc where couriers have hastily dumped parcels so they get stolen, i was pleasantly surprised to receive a phonecall from a lovely zedify courier who was waiting patiently at my door to hand over my Zara order. Have never heard of this company before so wanted to add some good reviews to the below. Great experience!

Can’t get to speak to anyone tracking states address incorrect which after checking I know it’s not the case
Worse that Hermes

Cannot track a parcel with them. Saw they attempted to deliver a parcel, left NO missed delivery note. Received NO email from them with updates. Did not attempt to leave parcel with an neighbour. Parcel did not require a signature. Utter rubbish! Had I not seen this on my camera I would have had no idea any attempt was made. Website is useless, no where to track, only contact someone via an online chat.

ZEDify Southampton have provided us with a reliable and cost effective delivery service. I fully recommend them

Southampton City Council has used Zedify for the last 9 months to deliver the resources needed to promote cycling and walking to community groups and schools across the city. The service has been fantastic, the resources have been well looked after and delivered on time, the Zedify delivery couriers have been flexible, helpful and polite and friendly to staff, volunteers and organisations.

Great experience using Zedify for inter office transfer, we will certainly look to use again.