It was good experience to chat with Nathan. I was facing issues for last one month and raised the issue to many customers care agents in Zego. Unfortunately nobody can solve the issue. Nathan stu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alex was helpful and suggested alternative ways to obtain a quote sadly the system Wouldn’t allow me to log a second vehicle without using the app to change vehicle details - Will be back in touch s... See more
Company replied
I spoke with Alex as I was concerned I hadn’t set up the Zego Sense app properly. He was very helpful and patient, especially as I’m not very confident with technology. Alex reassured me and guided me... See more
Company replied
Great customer service. Really polite and helpful. Clear beautiful voice. I came away one happy customer and was happier when he explained my insurance had come down. Lovely person better talking to h... See more
Company replied
Company details
Information provided by various external sources
Zego is an on-demand insurance provider targeting the UK motor sector. Zego cover works when your standard insurance policy is no longer valid, when you are working, so you only pay when you work. Zego is a unique product provider, backed by large underwriters and offers flexible insurance for workers in the flexible economy. Take back control of your expenses- pay only when you work.
Contact info
Unit 3.09, Tea Building, 56 Shoreditch High Street, London, E1 6JJ, London, United Kingdom
- 020 3308 9800
- support@zego.com
- zego.com
4.3
Excellent
18K reviews
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One of the worst insurence ever
One of the worst insurence ever
No empathy biting
Stupid app on your phone will try to your every move. Yes including that tooo
It’s a harassment every message warning you cancelling the policy
Can’t talk to a human on the other end
Complete waste of time and money
May 14, 2026
Unprompted review
Great
Great , Phillips was great in helping ne change the car on the insurance. Thank you
May 15, 2026
Unprompted review
Lilia PVO4Y was very helpful and…
Lilia PVO4Y was very helpful and direct. She assisted me get through my purchase process swiftly with no stress. Top notch customer service!
⭐️⭐️⭐️⭐️⭐️
May 15, 2026
Unprompted review
Terry was great
May 15, 2026
Unprompted review
Quick and correct decision from Emilia
Quick and correct decision from Emilia. Thank you!
May 15, 2026
Unprompted review
Great customer service
Great customer service. Fast and responsive and solves issues quickly. Thank you Marcin for helping me out! :)
May 15, 2026
Unprompted review
Good men nathan
May 15, 2026
Unprompted review
Alex helps with everything
Alex helps with everything, is persistent and very kind, thank you for helping me with everything.
May 15, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely awful.
Absolutely awful.
Had someone drive into me a week before my 20th years no claims. They dropped me down to 5 years until the issue was dealt with and my premium went up £50. I was told that one it's dealt with I would get the £50 back and my full no claims.
It's been dealt with now and although they are telling me that my 20 years will be reinstated when the renewal is up, I will not be receiving my £50 back.
Further more you cannot speak to anyone now.
I will not be using these again and would strongly advise anyone to look elsewhere too
May 14, 2026
Unprompted review
Reply from Zego
Thank you for leaving your review. We're sorry to hear you did not have the experience you would expect. If there is anything you believe we can do to improve please do not hesitate to contact our dedicated Customer Support team. We are more than happy to listen. You can contact us at our livechat and quote *Case number* Kind regards, Zego
This company is dishonest
This company is dishonest, they offer cheap insurance, people get hurt, they don't warn anyone, and then this insurance turns out to be like a black box where your driving is tracked, they can't be trusted, because if you have an accident with your car, they will find 1000 excuses that you violated your insurance obligations so that they won't pay you compensation.
May 14, 2026
Unprompted review
Reply from Zego
Thank you for leaving your review. We're sorry to hear you did not have the experience you would expect. If there is anything you believe we can do to improve please do not hesitate to contact our dedicated Customer Support team. We are more than happy to listen. You can contact us at our livechat and quote *Case number* Kind regards, Zego
Overall Zego is the best.
May 14, 2026
Unprompted review
Zego as a whole is horrendous but…
Zego as a whole is horrendous but Emilia at Zego was very helpful
May 14, 2026
Unprompted review
Very helpful and supportive with the…
Very helpful and supportive with the issue I had. Everything was clearly explained to me and the outcome was the best one possible.
May 14, 2026
Unprompted review
Very professional and efficient
Philippa was Very professional and efficient.
May 14, 2026
Unprompted review
Very bad experience with Zego they are…
Very bad experience with Zego they are just sucking my money
May 14, 2026
Unprompted review
Reply from Zego
Hello! Thank you for providing us with your feedback and bringing this matter to our attention. We are unfortunately unable to locate your customer account with the contact details available. We would really appreciate it if you could please provide your contact details via our Trustpilot private message request. In the meantime, please contact us on live chat. Kind regards, Zego.
Jemma was very professional and quick…
Jemma was very professional and quick in resolving issues, many thanks
May 14, 2026
Unprompted review
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