I spoke with Alex as I was concerned I hadn’t set up the Zego Sense app properly. He was very helpful and patient, especially as I’m not very confident with technology. Alex reassured me and guided me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the way you deal, i am satisfied with you, but not the price as it ia going on increase every month, It should be decrease with time if we do not have any claim or new penalty,so i requeat to... See more
Company replied
Due to financial difficulties my policy was set to be cancelled and the rest of the year’s payments to be paid in full. The implications of this would’ve significantly changed my life that I had been... See more
Company replied
Rob who was my call agent was excellent, very professional, nothing too much trouble and an all round top bloke. So much so, I ask for Rob every year when renewing my policy. Listen up Zego, you shoul... See more
Company replied
Company details
Information provided by various external sources
Zego is an on-demand insurance provider targeting the UK motor sector. Zego cover works when your standard insurance policy is no longer valid, when you are working, so you only pay when you work. Zego is a unique product provider, backed by large underwriters and offers flexible insurance for workers in the flexible economy. Take back control of your expenses- pay only when you work.
Contact info
Unit 3.09, Tea Building, 56 Shoreditch High Street, London, E1 6JJ, London, United Kingdom
- 020 3308 9800
- support@zego.com
- zego.com
4.3
Excellent
18K reviews
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Good communication and good customer service
Good communication and excellent customer support.
May 19, 2026
Unprompted review
Reply from Zego
Hi Murtaza,
Thank you for your fantastic review! We're delighted to hear that you experienced excellent communication and customer support. Your feedback is invaluable to us, and we look forward to continuing to assist you in the future.
Best,
The Zego Team
It was great speaking to Michael he…
It was great speaking to Michael he made my life so much easier by renewing my policy we discussed everything on the phone and all went smooth and great you got another happy zego customer
May 19, 2026
Unprompted review
Reply from Zego
Hi Mohammed,
Thank you for your wonderful review! We're thrilled to hear that Michael was able to assist you with your policy renewal and make the process smooth and easy. Your satisfaction is our priority, and it's great to know we have another happy Zego customer!
Best,
The Zego Team
I have chated to alex was looking for…
I have chated to alex was looking for good price he wasn’t helpful at all i came to buy a policy but he wasn’t so helpful i dont recommend anyone to zego no one is helpful so disappointed
May 19, 2026
Unprompted review
Reply from Zego
Thank you for providing us with your feedback and bringing this matter to our attention. We are more than happy to look into this. If you’d like to provide us with more information, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us on live chat. Kind regards, Zego.
Stressful rating system
The tracking system kept rating my driving as “at risk,” which was extremely stressful—especially since I was driving carefully and responsibly. I kept receiving constant emails and notifications saying my policy would be cancelled in 10 days, then 4 days, then 1 day.
At one point, I even tried driving an extra 5 miles for no reason, just to improve my score, but it made no difference. In the end, I decided to cancel my policy after three months and switch to a different insurer. Fortunately, I found a cheaper policy that doesn’t require tracking. The AI system at the app is helpful.
May 19, 2026
Unprompted review
Renewal reduced
I spoke with Aaron today as I wasn't happy that my renewal price had gone up, considering I didn't encounter any problems. Aaron addressed my concern and helped me massively by using some discount and managed to get my renewal price lowered even less than the current insurance that I am paying for. The phone call only lasted about 10 minutes and I was a very happy customer afterwards. Aaron is a credit to your team and I am very grateful for his expertise in this matter. Excellent customer service. Thank you.
May 19, 2026
Unprompted review
Reply from Zego
Hi Barry,
Thank you for your fantastic review! We're thrilled to hear that Aaron was able to assist you in lowering your renewal price and provide you with excellent customer service. Your satisfaction is our priority, and we appreciate your kind words about Aaron—he truly is a credit to our team. If you need anything else, don’t hesitate to reach out!
Best,
The Zego Team
Reply from Zego
Hi Taufeeq,
Thank you for your positive feedback! We're thrilled to hear that you found our communication helpful. If you need any further assistance, please don’t hesitate to reach out.
Best,
The Zego Team
This a scam guys the tracking thing…
This a scam guys the tracking thing they use is not accurate and threaten to cancel your policy I wish I never never went with them
May 19, 2026
Unprompted review
Reply from Zego
Thank you for your feedback. We apologise for the experience you've had. Your feedback is extremely important to us as this helps us improve our products and services. If there's anything we can do to improve, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us at our live chat. Kind regards, Zego.
Customer service is beyond poor
Customer service is beyond poor. If you use this company i hope you have no issues as i have an ongoing issue for over 4 weeks and i am getting no reply to emails. Disgrace of an insurance company
May 19, 2026
Unprompted review
Reply from Zego
Thank you for leaving your review. We're sorry to hear you did not have the experience you would expect. I hope the resolution provided has been satisfactory. If you’d like to provide us with more information about how we could improve, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us on live chat. Kind regards, Zego.
Thank you jordon
Thank you jordon. supported me well one my case. also corey file handler did his best.
May 19, 2026
Unprompted review
Reply from Zego
Hi Gayan,
Thank you for your kind words! We're thrilled to hear that Jordan provided you with excellent support throughout your case. Your feedback means a lot to us, and we'll make sure they know how much you appreciate their efforts.
Best,
The Zego Team
Thank you Kaven you are very helpfull…
Thank you Kaven you are very helpfull person .
May 19, 2026
Unprompted review
Reply from Zego
Hi Rayhan,
Thank you for your kind words! We're thrilled to hear that Kaven provided you with helpful support. Your satisfaction is our priority, and we appreciate your feedback. If you need anything else, feel free to reach out!
Best,
The Zego Team
Max was very helpful and cooperative…
Max was very helpful and cooperative with me , did double checks properly for me and explained me everything thing very well
Thanks for his kind and supportive behaviour
May 19, 2026
Unprompted review
Reply from Zego
Hi Osama,
Thank you for your wonderful feedback! We're thrilled to hear that Max was able to assist you with such care and thoroughness. I'll be sure to pass on your kind words to him—it's always rewarding to know our team is making a positive impact. If you need anything else, feel free to reach out!
Best,
The Zego Team
Phone experience with Rob
Everything clear and precise very helpful and knowledgeable 10/10
May 19, 2026
Unprompted review
Reply from Zego
Hi Dean,
Thank you for your fantastic review! We're thrilled to hear that you found everything clear and precise, and that you received helpful and knowledgeable support. Your satisfaction is our priority, and we appreciate your kind words.
Best,
The Zego Team
Very good representative
Very good representative, gave me all details of my options
May 19, 2026
Unprompted review
Reply from Zego
Hi Biswanath,
Thank you for your kind words! We’re thrilled to hear that our representative was able to provide you with all the details you needed regarding your options. Your satisfaction is our priority, and we’re here to assist you anytime you need help.
Best,
The Zego Team
Excellent insurance company
Excellent insurance company, always striving to meet our expectations, very intuitive. Today I was assisted by employee Ellen. I would like to congratulate the company for her dedicated and attentive service. Thank you, Zego.
May 19, 2026
Unprompted review
Reply from Zego
Hi Edson,
Thank you for your wonderful review! We're thrilled to hear that Ellen provided you with dedicated and attentive service—I'll make sure she knows about your kind words. Your satisfaction is our top priority, and we appreciate your feedback as we continue to strive to meet your expectations.
Best,
The Zego Team
I was able to talk to a great attendant…
I was able to talk to a great attendant who helped me a lot, her name is Joanna.
May 19, 2026
Unprompted review
Reply from Zego
Hi Oswald,
Thank you for your kind words! We're thrilled to hear that Joanna was able to assist you effectively. I'll make sure to share your praise with her—it will definitely brighten her day. If you need any more help, don’t hesitate to reach out.
Best,
The Zego Team
I had a great experience speaking to Iulia
I had a great experience speaking to Iulia she explained everything regarding our insurance perfectly and made everything very clear. I would highly recommend zego to family and friends and their customer service was excellent.
May 19, 2026
Unprompted review
Reply from Zego
Hi Khan,
Thank you for your wonderful review! We're thrilled to hear that Iulia provided you with clear and helpful explanations regarding your insurance. Your recommendation means a lot to us, and we appreciate your kind words about our customer service.
Best,
The Zego Team
I had a very good experience with zero
I had a very good experience with zero, when I called them gentleman on other side was experienced well behaved and very polite and he answered all my questions extremely well. That’s why I gave them 5 stars rating
May 19, 2026
Unprompted review
Reply from Zego
Hi Saeed,
Thank you for your wonderful review! We're thrilled to hear that our team provided you with such a positive experience, and we appreciate your kind words about their professionalism and helpfulness. Your feedback means a lot to us, and we look forward to assisting you again in the future.
Best,
The Zego Team
Very easy and user friendly 👍👍👍
May 19, 2026
Unprompted review
Reply from Zego
Hi Dilbar,
Thank you for your wonderful review! We're thrilled to hear that you find our platform easy and user-friendly. If you have any further feedback or need assistance, please don't hesitate to reach out.
Best,
The Zego Team
Ignored instructions
Ignored instructions, processed payment without consent, terrible support
Update since my last review 16 days ago – after chasing for days, it’s only gotten worse.
I asked to keep my car and pay the salvage value. I was asked to send the finance letter and crime reference number on the day I left a review last time. My finance company confirmed they’d release the deed if I kept the car, repaired it, and sent an MOT. To avoid delays, I paid the remaining finance balance myself.
Every time I chased an update sometimes I waited hours for a response. When I did get one, it was a generic reply. If I asked a follow-up question, they’d put me back in the queue and make me wait again.
Despite this, Zego declared it a total loss and processed a cash payment without my agreement. I never agreed to a settlement. I emailed them clearly stating I wanted the car back.
This car is my livelihood as a private hire driver. Zego’s delays and refusal to follow my instructions have cost me weeks of earnings.
I’ve sent a formal email stating that if they don’t return the car, I’m escalating to the Financial Ombudsman. Would not recommend if you rely on your car for work.
May 19, 2026
Unprompted review
Reply from Zego
Thank you for taking the time to provide your feedback. We would like to apologise for the experience you have received. Your feedback is extremely important to us as this helps us improve the products and services we provide. If you’d like to provide us with more information about how we could improve, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us on live chat. Kind regards, Zego.
Reply from Zego
Hi Muhammad Siddique,
Thank you so much for your kind words! We're thrilled to hear that you found our service helpful. Your feedback is invaluable to us, and it motivates our team to keep delivering great experiences. If you need anything else, don't hesitate to reach out!
Best,
The Zego Team
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