ZELLBURY 

WORST EXPERIENCE
Wish I could even give them 0 star. Their customer service is really really worse. They just keep you hanging your whatsapp to email and then phone call. They didn't refund me any money or didn't granted me any voucher too. WORSE WORSE.
Everyone please spend 500-1000 extra on any other brand than zellbury to keep you safe from their childish behavior and low quality clothes.

Fabric Issue. Not as per the written in product description

Extremely Disappointed with Zellbury

I recently purchased 4 men’s shalwar kameez from Zellbury, and I regret every bit of it. The material is of very poor quality—thin, cheap-feeling, and gets wrinkled again just moments after being pressed. On top of that, the stitching is pathetic and feels rushed, with loose threads and uneven seams.

Each piece cost between 4,000 to 5,000 PKR, which is extremely overpriced given the substandard quality. I expected at least decent craftsmanship and fabric for that price, but what I received was nowhere near acceptable.

I ordered online and paid upfront, but I haven't received any delivery. I contacted them, but they said we are investigating, but there is no outcome. It's a scam company; stay away

Disappointed frm Zellbuery, i will not shop frm Zellbuery again..

I placed an order on their website on 15th March for Eid and made the payment online. A week later, they canceled the order. I received two emails. One said that my payment will be refunded in 10 business days, and the other said that they are issuing a voucher for the amount, and I can purchase from their website. I told them I don't want to purchase from their website again, and kindly refund my money in my bank account.

Once again, I received two emails. One said the amount will be refunded. The other said that my refund request is under review!

I haven't received my refund, and since then, all I am getting are copy-pasted replies from their customer service team. It has been over a month now, and I am at a loss. They are the ones who cancelled the order, not me, and now they are not refunding my money! They have stopped replying to me. I regret paying in advance. I strongly advise people not to place an order on their website, and even if you do, NEVER make the payment online/in advance. They will cancel your order, and you will not see your money again.

I ordered a shalwar kameez for myself before Eid in size small which was a tiny bit tighter for my taste and tried my best to get in touch with them but all they offered was a whtaspp chat i got in touch and explained i want to exchange small size with medium to which thr was no response finally when they respond the issues wasn't resolved Eid passed by and after Eid they rather asked me to return on one of thr physical outlets which are quite far from whr i live i asked them your site says self pick for returns to which they said only for a wrong order or defected items however after 3 weeks of Eid i still have the small size with me all i got is a delivery address on which i have to deliver the item and wait for a coupon lol are we in year 2000? Probably one of the most non serious and terrible service i had glad i had managed to wear something else on Eid so for me very very poor service zero 🌟

I am regular customer of zellburry from last 4 years...in ramazan 2025 I ordered 5 suits but they delivered 4 suits and got a payment of 5 suits....I contact them on email Whatsapp and telephone call but they always sent automated boot message and didn't reply to telephone call.... They have no refund policy 😕😕

Very bad experience with online shopping they show a product instock and then the product is refunded automatically..
It happens 3 times..

Their pricing is very good but TBH every dress I have bought from zellbury has faded away after the very first wash.. it will be a mature decision not to buy from Zellbury..

quality is the best, but the people inside are not very good at helping the customer. They want to help the customer, but these people don't.

Very worst experience , order shown as delivered but do not delivered at desired location, on email complaint they just replay for few messages and do not take any action it's been about 5 days

I bought a dress for gift and paid amount online so the receiver will just get parcel, but after placing order 1-2 days they called that the dress i ordered is out of stock and i can not get my order, and they refunded me amount in their wallet and forced me that i can just buy another dress only, and i have to add some other amout to buy another dress as now all the dress available were higher in price.

I purchased a red colour unstitched lawn suit.
When I shrink suit in room temperature water it bleed like I slaughter a cow in my toilet also the colour affect the print and stained it.
Very bad experience from a brand like you I cannot expect that.

I bought a dress and wanted to return it , according to the new policy you can only exchange the dress by buying something exactly the same price otherwise the bill will not be punched . I exchanged the dress with some other article and their was 10 rupees remaining on their side . The staff told me that the bill can only be punched with the exactly same amount for that 10 rupee I had to buy another dress. Kindly change this policy it is making hard for the customers to buy anything.

I ordered 2 tunics and after first wash the dresses looked shaggy , all the shine was gone . And it looked as if i have washed them multiple times. Very low quality products. Don't recommend.
Better purchase from local market with half prices if we are going to get such pathetic quality products

Awesome 👍🏻
My sister took 2 suit from zellbury and stuff and quality is too good I also took 4 it's great Amazing

very bad experience .very low quality product.slow service .and no response..im very much disappointed .

I'm satisfied zellbury good quality product

only for smart people..
4 unstich suits order kiye han recently lekin sbi ardhy rukh han healthy insan ka to ban hi nai skta ... side patch mashallah se itna bra hai k bamushkil pura ae fabric quality not so wow..agr ap textile designers han to ap ko itna to idea ho ga k ardhy rukh se stich krny se kpra jldi phat jata