ZenHotels Reviews 

5,431
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 510 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the helpful, friendly staff, who often go above and beyond to assist them. Many appreciate the convenient locations of accommodations, often close to amenities, public transport, and city centers. Reviewers also highlight the good prices, finding them competitive or even better than other services, making their stays affordable. However, some people mentioned issues with the booking process, including reservations not being honored upon arrival or discrepancies between what was booked and what was provided. There were also instances where customers were asked for extra payments or experienced difficulties with customer support when problems arose.

What people talk about most

Location

Reviewers highlight positive aspects of location, often describing hotels and accommodations as being in... See more

Booking process

Customers had ambiguous experiences with the booking process, with many finding it easy and smooth, praising... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Price

Consumers find price to be positive, with many reviewers reporting great prices, competitive offers, and good... See more

Service

People report positive experiences with service, often highlighting the high level of service provided, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Zen hotels has a wide variety of accommodation choices. Vasileos guest house, Adler City was excellent. Vasileos Owner was very kind and courteous. It is worth the money. All eateries and supermar... See more

Company replied

Rated 4 out of 5 stars

Good Hotel. Beautiful view on Stazione centrale - close to the metro and the central station. Very good service. The breakfast is exceptional but a bit pricey considering that there are bars that gi... See more

Company replied

Rated 4 out of 5 stars

I stayed in the B&B Hotel in Aalen. It was an excellent no frills accommodation, clean and comfortable with friendly staff, easy access to the centre of the town and elsewhere. When I return I will us... See more

Company replied

Rated 4 out of 5 stars

Room was nice size, facilities were in good shape. WiFi was accessable in the room, TV was not able to connect to WiFi in my room my by friend 3 doors down could so maybe just u lucky. Shower was a go... See more

Company replied


Company details

  1. Travel Aggregator
  2. Hotel Supply Store

Written by the company

ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team. Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(5,431)

890 reviews in the last 12 months

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Rated 5 out of 5 stars

Great little hotel

Great little hotel, excellent rooms and very clean and staff were really great as nothing eas a problem. Great location on front, food was really good. Would easily stay there again.

March 10, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

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Rated 5 out of 5 stars

Great staff

Great staff. They let us check in 2 hours before. The rooms are confortable and the location is great. You are able to reach the city center by metro (just 2 stations) ou by walking around 20 minutes.

March 9, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

The room i reserved was beautiful!

The room i reserved was beautiful!! The staff was kind and friendly. I enjoyed the 4 nights i spent there. I especially love the "quiet time" from 10pm to 8am...it made resting so much easier. I will definitely be going back!

March 1, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Huge thanks

A huge thanks to ZenHotels for getting me such great rates on hotels- no doubt I will be recommending them to people I know 👍🏽

March 11, 2026
Unprompted review
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Reply from ZenHotels

Hello! Thank you for booking with us!

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Rated 4 out of 5 stars

My stay in Venice

My stay in Venice was enhanced by the quality of my hotel. It was conveniently situate not far from St. Mark's Piazza The staff were polite and helpful and my room was immaculately clean throughout my stay. I would not hesitate to return

March 3, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 4 out of 5 stars

Good Hotel

Good Hotel. Beautiful view on Stazione centrale - close to the metro and the central station. Very good service. The breakfast is exceptional but a bit pricey considering that there are bars that give excellent service throughout town (price still within the standards of the industry).

Only one criticism: Mini bar - there where no snacks and the price is high -5 euros for a can of coca cola is exagerated. Small things can sour the stay.

March 9, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

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Rated 5 out of 5 stars

A good online hotel booking company

It was good to find an alternative online hotel booking company. We found the hotel we wanted on ZenHotels.com where the likes of Booking.com & others couldn't offer it to us.
The booking process was swift and efficient and I would book ZenHotels again without question.

February 1, 2026
Unprompted review
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Reply from ZenHotels

Hello! So glad to hear you’re happy with the service — thank you for your kind words

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Rated 5 out of 5 stars

Perfect Pau stay…

From booking to leaving everything went really smoothly. Arrived late on Thursday, one phone call and code accessed to enter hotel. Room was spotlessly clean, well equipped and comfortable. Would highly recommend

March 5, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Good location

The hotel was well situated for the centre and only short walk from train station. Located on riverside, although I was in 'attic' room i still had a pleasant view. The room was large, clean and nicely decorated. Good sized bathroom. Staff were friendly and welcoming. Good selection at breakfast.
There is stairs and lift if required

March 3, 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

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Rated 5 out of 5 stars

A Great Experience with Easy Payments Anywhere in the World

This is truly one of the best hotel booking apps I have ever used. During my trip, it was more than just an app—it felt like a reliable travel assistant that made every booking simple and stress-free. What distinguishes it from many other platforms is its excellent and flexible payment system, which allows payments to be completed smoothly and accepted almost anywhere in the world.
The app combines ease of use, well-designed features, and a high level of reliability. I am genuinely grateful for such a well-crafted service and very happy with my experience. It will certainly remain one of my preferred travel apps in the future.

March 1, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Amazing

Hotel was clean, breakfast was amazing, they have English speakers which is difficult to find so it was easy to make the check-in and check-out.
Hotel is close from metro station.
We had a good experience :)

February 21, 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

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