Great hotel, clean and quiet, in Las Rozas (north) - about 40 min from Madrid Airport and ~ 25 min from Chamartin, Alcobendas, Hortaleza - with nice staff, parking and breakfast. Great for families wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good Hotel. Beautiful view on Stazione centrale - close to the metro and the central station. Very good service. The breakfast is exceptional but a bit pricey considering that there are bars that gi... See more
Company replied
I’m genuinely blown away by the service I received. This travel company managed to secure a full refund for a booking that was supposed to be non-refundable—something I honestly didn’t think was... See more
Company replied
I'm from Holland and I used to book my hotels in Turkey with Travel Republic. All of a sudden, I was not able to use their service snymore, due to the fact that I'm not a Britsh citizen. The one t... See more
Company replied
Company details
Written by the company
ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team. Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.
Contact info
Office 21, 17 Georgiou Karaiskaki Str., 3032 Limassol, Republic of Cyprus, 3032, Limassol, Cyprus
- +357 256-54-148
- support@zenhotels.com
- zenhotels.com
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very warm and welcoming staff
Very warm and welcoming staff. Nice breakfast and super location. Rooms were clean and spacious. We wish we had stayed longer
January 27, 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
Advertisement
Easy and a smooth process in booking
Easy and a smooth process in booking. Moreover, a trusted web site..
January 14, 2026
Unprompted review
Reply from ZenHotels
Hello! We’re really happy to hear that — thank you!
Competitive pricing
Competitive pricing, easy booking process. The booked hotel/room corresponded with the information given advance.
January 21, 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your feedback!
Welldone
Was easy to make reservation on your site with avaiable options. I had taken more what ı paid for my settlement. Thank you.
January 23, 2026
Unprompted review
Reply from ZenHotels
Hello! We’re really happy to hear that — thank you!
Reply from ZenHotels
Hello! Thank you for your opinion! We do our best for you!
Advertisement
Good booking experience
Good results. Reasonable rates. Easy payment.
January 12, 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your opinion! We do our best for you!
This is the second time reserving with them, very simple and well explained
Great experience with them
January 21, 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your feedback!
İt was easy and quick way to book a…
İt was easy and quick way to book a hotel.Everything wents well.
January 25, 2026
Unprompted review
Reply from ZenHotels
Hello! We're very pleased to receive your feedback!
Clean hotel at great location
Clean hotel at great location, just a few steps from Avlabari metro and airport bus stop,room spacious,clean linens,toilet is clean with all toiletries.Good breakfast,good heater and Aircon.Staff friendly.Near to many sight seeing places
January 17, 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your opinion! We do our best for you!
Advertisement
Host was accommodating
Host was accommodating, locking feature in the evening for safety. Pattaya wasn't the best location to get transport service but it's not their fault other than that stay was good.
January 15, 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
We very happy with ZenHotels
We very happy with ZenHotels. I booked with them because they offered a competitive price.
I contacted Zen to ask them to let the hotel know our arrival time. Communication was swift and efficient.
Very pleased with the service I received with Zen and would be confident to book through them again.
January 24, 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your feedback!
clean
clean, confortable bed, excellent breakfast , good shower , fair cost-benefit , I recomend
January 16, 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
Very nice experience
We were staying a long weekend in Paris and we had a great stay. Hotel is well located, staff is very friendly and our room/apartment was cozy, spacious and well equipped
January 16, 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
Advertisement
Reply from ZenHotels
Hello! Thank you for your feedback!
SCAMMERS
They'll take your booking for a hotel that has no availability. TERRIBLE. DO NOT USE THEM! There's a reason why the hotel is not available on Booking.com / Expedia / Agoda, and Zen Hotels will tell you they have it!
January 27, 2026
Unprompted review
Reply from ZenHotels
Hello! We’re really sorry to hear this. Could you please share your booking number and tell us a bit more about the issue? We’ll do everything we can to help.
Stayed at Swahili beach hotel in Diani…
Stayed at Swahili beach hotel in Diani and the whole experience was 5*. booking was easy and hassle free.
January 19, 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
Positive experience in Muscat, Oman
I booked a hotel in Muscat, Oman for 2 nights and got 40% off the hotel's price. When I went to the hotel, the booking was already present, the check in was seamless, and the checkout was simple. I was charged the exact amount quoted by zenhotels and since that was prepaid, I wasn't asked to pay anything more. Overall, I was delighted with the experience I had with ZenHotels.
January 21, 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your feedback!
Advertisement
Big neat room close to the Miami Int'l…
Big neat room close to the Miami Int'l airport with a shuttle service.
Kind & helpfull staff. The in-house restaurant is a plus.
They also have a shuttle service to the Port Terminal Cruise. We recommand this convenient hotel.
January 16, 2026
Unprompted review
Reply from ZenHotels
Hello! We are very glad to know that you liked the booked hotel!
Helpful and lots of great deals
Helpful and lots of great deals. Great rooms and good communication.
January 20, 2026
Unprompted review
Reply from ZenHotels
Hello! Thank you for your feedback!
Reply from ZenHotels
Hello! We’re really happy to hear that — thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.