Zensurance Reviews 2,076

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, responsiveness, and accommodating nature, making the process smooth and stress-free. Many people highlight the exceptional customer service, noting the efficiency and ease of their overall experience, with quick response times and a seamless user experience. Reviewers frequently mention that the company makes a potentially complicated process much simpler. However, some customers also noted issues with billing, describing difficulties with payment processing and a lack of communication from the company to resolve these problems. A few other people also felt that the promised legal support was unhelpful, leading to wasted time and unsatisfactory outcomes.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Kevin, Alex, Jacintha Bent,... See more

Service

Reviewers mention positive feedback about service, highlighting it as reliable, fast, and efficient. Many... See more

Response time

Users describe positive interactions with response times. Many customers highlight the speed and efficiency... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the stress-free process,... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very satisfied with the service. My agent reached out promptly both by phone and email. She was polite, responsive and as accommodating with my needs as possible. In all honesty, I was pleasantly... See more

Company replied

Rated 5 out of 5 stars

Giving Zensurance this rating for 3 reasons. (1) It was easy. The online quote process was clear and simple, yet thorough enough to reassure me of their competence. (2) They're fast! Abdool re... See more

Company replied

Rated 5 out of 5 stars

While I was applying on-line, Mr. Mohamed Mergani contacted me and walked me through the application process. He answered all of my questions. I am extremely satisfied with the level of serv... See more

Company replied

Rated 5 out of 5 stars

I had such an easy experience using Zensurance. Eva Savelsberg was the insurance rep who assisted me and she did a great job of answering all of my questions in a timely manner, and helping me make th... See more

Company replied


Company details

  1. Business Insurance Company
  2. Commercial Insurance Company
  3. Insurance Broker

Written by the company

At Zensurance we simplify the process of getting business liability insurance so that you get the coverage you need, quick and easy. Get a free quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I had such an easy experience using…

I had such an easy experience using Zensurance. Eva Savelsberg was the insurance rep who assisted me and she did a great job of answering all of my questions in a timely manner, and helping me make the best decisions about the type of insurance to meet my needs. Thanks Eva!

March 9, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Jenna!

Rated 5 out of 5 stars

I received great help from customer…

I received great help from customer service Jacintha Bent, she helped me better understand what I was looking for in my professional liability insurance needs and helped me get the best rate for my needs.

March 10, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Eric!

Rated 5 out of 5 stars

Highly recommend!

I had to renew my policy with Zensurance and as always very happy with my experience. Brendan was great and answered all the questions I had and helped when I was having issues finishing my purchase of my policy. I highly recommend Zensurance.

March 9, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Melissa!

Rated 5 out of 5 stars

There were great super helpful and…

There were great super helpful and great customer service, they have given me the piece of mind running my small business with

February 27, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Mitchell!

Rated 5 out of 5 stars

Kevin made sure I had the right…

Kevin made sure I had the right coverage for the services my new small business provided. He also made sure that i understood everything and that the process went through smoothly. Super helpful and great customer service

March 6, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Justin!

Rated 5 out of 5 stars

I was totally impressed with he…

I was totally impressed with the outstanding service. They asked the right questions that allowed me to zero in on what liability insurance I needed as a
sole owner providing Recruiter Services. The price was very fair and all was completed within a few hours.

March 4, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Bruce!

Rated 5 out of 5 stars

Top Notch Service at such a low cost

I have been calling around to companies for 2 weeks now. I called Zensurance today and Kevin quoted me right over the phone. I was shocked, everyone else had to send it out to brokers. Zensurance was incredibly lower in cost and the customer service was top notch. Very Impressed.. Thank You Kevin..

March 4, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Tammy!

Rated 5 out of 5 stars

Great service

Great service, clear information and professional friendly support

March 4, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Aleia!

Rated 5 out of 5 stars

David Edwards was my rep

David Edwards was my rep, and was efficient, haelpful and offered guidance throughout the process. Thanks

March 4, 2026
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Reply from Zensurance

Thank you for choosing Zensurance!

Rated 5 out of 5 stars

Good experience

Kathleen wss fantastic. Very patient and answered every question I had.

March 3, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Sarah!

Rated 5 out of 5 stars

CUSTOMER SERVICE

While I was applying on-line, Mr. Mohamed Mergani contacted me and walked me through the application process.

He answered all of my questions.

I am extremely satisfied with the level of service and it was an easy process to obtain Insurance on-line with Zensurance.

Keep up the good work.

Thanks

March 3, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Reza!

Rated 5 out of 5 stars

Easy process

Hi, I am pleased with how Kevin Pathmakanthan was quick to reply and answered all of my questions.

The insurance rates at Zensurance are better than those of other companies as well.

March 3, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Mourad!

Rated 5 out of 5 stars

Great

Wonderful great

March 2, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Meaghan!

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