Zensurance Reviews 2,076

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, responsiveness, and accommodating nature, making the process smooth and stress-free. Many people highlight the exceptional customer service, noting the efficiency and ease of their overall experience, with quick response times and a seamless user experience. Reviewers frequently mention that the company makes a potentially complicated process much simpler. However, some customers also noted issues with billing, describing difficulties with payment processing and a lack of communication from the company to resolve these problems. A few other people also felt that the promised legal support was unhelpful, leading to wasted time and unsatisfactory outcomes.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Kevin, Alex, Jacintha Bent,... See more

Service

Reviewers mention positive feedback about service, highlighting it as reliable, fast, and efficient. Many... See more

Response time

Users describe positive interactions with response times. Many customers highlight the speed and efficiency... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the stress-free process,... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very satisfied with the service. My agent reached out promptly both by phone and email. She was polite, responsive and as accommodating with my needs as possible. In all honesty, I was pleasantly... See more

Company replied

Rated 5 out of 5 stars

Giving Zensurance this rating for 3 reasons. (1) It was easy. The online quote process was clear and simple, yet thorough enough to reassure me of their competence. (2) They're fast! Abdool re... See more

Company replied

Rated 5 out of 5 stars

While I was applying on-line, Mr. Mohamed Mergani contacted me and walked me through the application process. He answered all of my questions. I am extremely satisfied with the level of serv... See more

Company replied

Rated 5 out of 5 stars

I had such an easy experience using Zensurance. Eva Savelsberg was the insurance rep who assisted me and she did a great job of answering all of my questions in a timely manner, and helping me make th... See more

Company replied


Company details

  1. Business Insurance Company
  2. Commercial Insurance Company
  3. Insurance Broker

Written by the company

At Zensurance we simplify the process of getting business liability insurance so that you get the coverage you need, quick and easy. Get a free quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Jacintha was quick to respond

Jacintha was quick to respond, and was able to find exactly the policy we wanted at the best price. It as a pleasure dealing with her. I recommended Zensurance to my colleagues.

March 17, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Nancy!

Rated 5 out of 5 stars

Commercial General Liability Insurance

I was looking for Commercial General Liability Insurance and Zensurance came up time and again as a reputable company to deal with. I applied for a quote through their site and was presented with three options and emailed that a broker would be in touch. I was then contacted by Kamil Babanca. He explained the policy and costs to me in a professional, courteous, and friendly manner. Kamil Babanca took his time with me and I never felt pressured to take the policy. It is tailored to my specific need and budget not a "Cookie Cutter" policy offered by other companies. I am a sole proprietor tradesman. If you want a policy from a company that listens to you, gives you what you need and not just what they want to sell then contact Zensurance and ask for Kamil Babanca.

March 16, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Arthur!

Rated 5 out of 5 stars

Jacintha Bent

The person who assisted me was very helpful, very kind to Jacintha Bent. excellent service

March 13, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Maria!

Rated 5 out of 5 stars

Quick response from real person

Great service!
I needed to get an insurance done fast and ensure it complied with all the specific criteria from my property management. The team Camile and Lindsay was helpful and responsive, they addressed every concern and answered all my questions, which was very important to me. Smooth and stress-free process.

March 4, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Yana!

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. They were very prompt, knowledgeable, and took the time to answer my questions clearly. The process felt smooth and straightforward, and I really appreciated how quickly everything was handled. Highly recommend.

March 13, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Allison!

Rated 5 out of 5 stars

Quick and painless

The application process was very easy. Alex Currie followed up within minutes with a phone call and was able to review contractual requirements and confirm the policy provided the needed coverage

March 13, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Stephen!

Rated 5 out of 5 stars

Fast service

Fast service! Kathleen Lewis (RIBO) Called me immediately after I submitted the quotation online and the Quotation completed online with price quote instantly. I believe Not too many insurance company can compete with the speed and quality they provided. 5 stars.

March 12, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Bernard!

Rated 5 out of 5 stars

My ace broker Kevin

Kevin was the name of the gentleman or the agent that help me he's very patient very knowledgeable and I appreciate his service I sincerely look forward to doing business with you guys again thank you very much and thank you Kevin

March 13, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Carlisle!

Rated 5 out of 5 stars

The online process was great. Frictionless process.

The online process was great. I received a phone call and connected with Alex, who answered all my questions and further reviewed some email documentation to ensure I had the proper coverage quote.

March 11, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Jason!

Rated 5 out of 5 stars

Thank you Zenurance for a great way to buy insurance at a very reasonable price!

I want to thank Zenurance for a fast easy way to get insurance for my small business. I am very happy with the quoted price and the ability to make monthly payments for half the price that I had been previously paying for insurance. The rep Kathleen, who called while I was online filling out the form, was so helpful that I hit the accept button right away! Kathleen was able to answer my question and made the decision fast and easy!

March 10, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Carol!

Rated 5 out of 5 stars

Great Service

I filled out a policy online, in minutes I got a phone call to confirm my details and start the policy. The process was very streamline thanks to Jacintha Bent.

March 10, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Jesse!

Rated 5 out of 5 stars

Great experience with Zen Insurance

Kevin Pathmakanthan has been instrumental in helping me to obtain the appropriate insurance for my small business. Prompt, accessible, knowledgeable, took the time to explain different option, looked into various features. Within 24 hours, the right insurance coverage for my business was ready. Thank you very much Kevin!

March 10, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Daniela!

Rated 5 out of 5 stars

Matthew Sangwine Amazing 😊

Matthew Sangwine Amazing 😊

I had the pleasure of booking my new insurance policy today with Matthew, he made the experience totally enjoyable and painless.

Later in the day I had to make a minor change in the policy and it was done immediately

This is honestly my best experience with insurance I have ever had in my life.

I truly appreciate Matthew and all his efforts, I strongly suggest Zen Insurance to anyone who needs it.

Yours Truly

Mark Warsh 😊

March 9, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Mark!

Rated 5 out of 5 stars

Great exp

My contact point Kevin was very helpful and responsive. He guided me really well.
I got a great customer service, looking forward to the same.

March 10, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Mehakpreet!

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