These guys were good. So many stories around of dodgy practices with Spanish car hire companies, but this booking was flawless and the downstream care hire company (K50 at Reus) were really good, very... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Excellent Service from Zest Car Rental I always book my hire cars with Zest Car Rental when travelling to Spain. I’ve never had any extra costs at the hire desk apart from fuel, which makes the... See more
Company replied
I found using Zest Car Rental very easy to use via the website. I was reassured by seeing the Which? Recommended provider stamp which was a big draw for me. Zest also kept up communications which... See more
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Sylvia provided and excellent service at the Alvor office on pick up and drop off. She was very proficient and we were sorted with a vehicle in no time. We reserved ours on line which was very easy an... See more
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Company details
Written by the company
Zest Car Rental is a leading car hire broker, based in the UK. We provide worldwide car hire with excellent customer service.
Zest Car Rental - Car Hire Made Simple
Written by the company
- Excess Protection as Standard
- By including insurance to cover your excess, or negotiating no excess with rental providers, we keep you protected when others don’t.
- Keeping Things Simple
- From easy-to-understand terms and a simple booking process, you’ll find car hire with us straightforward and stress-free.
- The Best Service
- We hand-pick only the best rental providers, so you don’t have to. This is backed up by our 24/7 customer service should anything go wrong.
- Which? Recommended Provider
- We've achieved the coveted Which? Recommended Provider accolade. The first and only car hire broker to achieve such status. We've also topped the Car Hire Brokers chart for the past 6 years.
Contact info
Nelson House, NR19 1DJ, Dereham, United Kingdom
- +44 (0)1362 852288
- info@zestcarrental.com
- zestcarrental.com
4.8
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Car rental experience was great
Car rental was smooth. There were no hiccups. No hidden charges or last minutes extra add-ons to make life difficult. Will use it again
August 11, 2026
Reply from Zest Car Rental
Hi Gaurav Joshi,
Thanks for taking the time to leave positive feedback. We're so pleased to hear your car rental experience was smooth, with no hidden charges or unexpected add-ons!
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
My outstanding query with Green Motion…
My outstanding query with Green Motion remains unresolved. I still cannot claim on my insurance until the correct paperwork is provided.
July 14, 2026
Reply from Zest Car Rental
Dear Customer,
Thank you for following up with us, and we sincerely apologise for the delay and frustration this situation has caused. We completely understand how important it is to receive the correct documentation so you can finalize your insurance claim.
Because Green Motion is a local provider, we rely on their team to issue official vehicle damage/rental reports. We have escalated your case directly to our senior liaison at Green Motion to request the release of the required paperwork.
A member of our team is monitoring this and will contact you directly as soon as we receive the documents or an update from the provider.
Thank you for your continued patience while we push to get this resolved for you.
Kind regards,
Zest Car Rental
Booking easy and car collection fine
Booking easy and car collection fine. I was a little surprised that Zest didn’t know about the clean air restrictions in parts of Italy when I asked.
August 11, 2026
Reply from Zest Car Rental
Hi Mrs Jackie Harvey,
Thanks for taking the time to leave positive feedback. We're so pleased to hear that you found the booking process easy and your car collection smooth.
We also appreciate you bringing up your query about clean air zone restrictions in Italy; we understand your surprise and will certainly ensure our team is fully updated on such important regional details to better assist our customers.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Best Car Hire Company
I’ve been using Zest for years especially in Portugal where I have a holiday home . They’re consistently reliable and I can always trust them.
August 10, 2026
Reply from Zest Car Rental
Hi Naomi Carey,
Thanks for taking the time to leave positive feedback. It's wonderful to hear that you've been a loyal Zest customer for years, especially for your trips to Portugal, and that you consistently find us reliable and trustworthy.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Excellent service
Excellent and friendly customer service with the car ready to go without any issues
August 9, 2026
Reply from Zest Car Rental
Hi Mr Rd Lambert,
Thanks for taking the time to leave positive feedback. We're so pleased to hear you experienced excellent and friendly customer service, and that your car was ready to go without any issues.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
It was easy to pick up from the P4 car…
It was easy to pick up from the P4 car park. Fairly straight forward hand over. Because we returned the car at 04.00hrs, it was a bit odd to leave the car in the P4 car park unlocked.
Overall a very good experience.
July 23, 2026
Reply from Zest Car Rental
Hi Alan Prowse,
Thanks for taking the time to leave positive feedback. We're delighted to hear that picking up your car from the P4 car park was easy and that you had a very good overall experience with us, even with the early morning return process.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Straightforward booking
i have booked through Zest for around ten years now. They always provide a quality experience, simple to book and convenient pick up and drop off. never had any problem with charges in all that time.
I'd recommend to anyone
July 25, 2026
Reply from Zest Car Rental
Hi Mr David Channer,
Thanks for taking the time to leave positive feedback. We truly appreciate hearing about your decade of loyalty and that you consistently find our booking process simple, with convenient pick-up and drop-off, and no issues with charges.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Car was in good condition and clean
Car was in good condition and clean, pick up and drop off was very efficient.
August 10, 2026
Reply from Zest Car Rental
Hi Colette,
Thanks for taking the time to leave positive feedback. We're delighted to hear that you found your car to be in good condition and clean, and that your pick up and drop off experiences were so efficient.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
All went smoothly without any problems
August 5, 2026
Reply from Zest Car Rental
Hi Mark,
Thanks for taking the time to leave positive feedback. We're delighted to hear that your rental experience went smoothly and without any problems.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Good service.
August 9, 2026
Reply from Zest Car Rental
Hi Alan,
Thanks for taking the time to leave positive feedback. We're delighted to hear you received such good service from us.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
good communication and easy collection…
good communication and easy collection and drop off
August 5, 2026
Reply from Zest Car Rental
Hi Mrs H,
Thanks for taking the time to leave positive feedback. We're delighted to hear you appreciated our clear communication and found the collection and drop-off process so easy and straightforward.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Peter Dadswell,
Thanks for taking the time to leave positive feedback. We're so pleased to hear that everything went smoothly and your experience was fuss-free from start to finish.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Easy to deal with
Easy to deal with, easy pick up and drop off, great car and great price.
August 10, 2026
Reply from Zest Car Rental
Hi Daniel Carddock,
Thanks for taking the time to leave positive feedback. We're so pleased to hear that you found our process easy, from pick-up to drop-off, and enjoyed a great car at a great price!
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Alan,
Thanks for taking the time to leave positive feedback. We're delighted to hear you found our booking process easy and enjoyed the excellent quality of your car at a great price.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hi Mel,
Thanks for taking the time to leave positive feedback. We're thrilled to hear you received great service and were pleased with your car!
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Excellent service
Excellent service from booking, to picking up to dropping the car off at a different location.
August 9, 2026
Reply from Zest Car Rental
Hi Mrs Mulla-ibrahim,
Thanks for taking the time to leave positive feedback. We're thrilled to hear that you experienced excellent service throughout your entire journey, from booking to the convenient multi-location drop-off.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Reply from Zest Car Rental
Hello Lakshminarayana,
Thanks for taking the time to leave positive feedback.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
Poor experience
Zest car rental was only the middle man the car was actually rented from Sicily by Car. Collecting the car was fairly easy the staff were helpful but the usual push for you to take extra (which isn’t needed) insurance. Also they were desperate to off load a Jeep for an extra 70€
We eventually found the car hire parking a good 15min walk from the airport terminal in baking Neopolitan heat which I understand can’t be helped.
We checked the car over and the scrapped paintwork which we were advised of however there were scraps and dings not mentioned. We took a video of the whole car. The inside of the car was dirty (doors weren’t cleaned and grubby marks)
Returning the car we were told to just leave the keys and an email would be sent advising if the car was ‘ok’! I insisted the reluctant and rude Sciliy by car staff check the car for return like for like. Would I hire from Zest? Probably, would I use Sicily by car? Doubt it.
July 26, 2026
Reply from Zest Car Rental
Dear Customer,
Thank you for taking the time to share detailed feedback about your recent booking through Zest.
We are sorry to hear about your experience with Sicily by Car. While we act as the broker, we hold all our local providers to strict standards regarding vehicle cleanliness, transparent service, and professional customer care. Hearing about the dirty interior, the heavy sales push, and the unhelpful staff at drop-off is deeply disappointing.
Please rest assured that we have opened a investigation with Sicily by Car regarding these issues to ensure your feedback is addressed directly with their management team.
We appreciate your honest feedback and your continued trust in Zest. We hope to deliver a seamless experience from start to finish on your next trip.
Kind regards,
Zest Car Rental
Zest booking, RecordGo company
We made the booking with zest but the order was fulfilled by RecordGo
Unfortunately, we won’t be using Record Go again for car hire, and I would advise others to think carefully before doing so.
On arrival at Malaga Airport, the queue for Record Go was long (20 people), and it took us two hours to reach the front due to a computer system issue. While the technical problems were not necessarily the company's fault, at no point did any member of staff explain the situation or provide updates on how it was being resolved.
We had also booked a Volvo(premium SUV), only to discover that this is not a vehicle they even offer. As a result, we feel we were misled, particularly as the car we were given was inferior to the one we had selected. After receiving the keys, no member of staff offered any information about the vehicle or explained how to exit the airport car park.
Although the car itself was perfectly adequate although underpowered, our overall experience with Record Go was poor, and we will not be using the company again
August 8, 2026
Reply from Zest Car Rental
Dear Customer,
Thank you for taking the time to leave your review.
We are very sorry to hear that your recent experience with the rental provider did not meet expectations. We aim to ensure all bookings run smoothly, so it is disappointing to learn about the issues you encountered at the airport desk and with the vehicle provided.
We have logged your comments and raised this directly with the provider so they can look into what happened.
Thank you again for your feedback.
Kind regards,
Zest Car Rental
Zest always makes booking a car abroad simple
Zest always makes booking a car simple. Any problems always swiftly resolved and there is clarity over insurance and other additional payments from the outset. Much better than buying direct with a local car hire company as you know you are fully covered. Price is always competitive.
August 6, 2026
Reply from Zest Car Rental
Hi Tanya Sewell,
Thanks for taking the time to leave positive feedback. We're so pleased to hear that you find booking with Zest simple, and that our clarity on insurance and payments gives you peace of mind.
Our customer support team is always here if you need car rental assistance in the future.
Thanks again,
Zest Car Rental
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