ZIPTRANSFERS Reviews 

9,266
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,124 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service and the professionalism of the staff, often highlighting their politeness, helpfulness, and punctuality. Many people appreciate the drivers waiting for them upon arrival, even with delays, and providing comfortable, clean vehicles for their journeys. The booking process is generally described as easy and efficient, contributing to an overall smooth and reliable transfer experience. However, some customers also noted issues with the delivery service, such as drivers not being present upon arrival or providing vehicles that did not match the booking specifications. A few other people also felt that the location drop-off was inaccurate, or experienced cancellations and delays without adequate communication or empathy from the company.

What people talk about most

Service

Customers had positive experiences with service, with many reviewers consistently praising the efficiency,... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising drivers for being friendly,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising drivers for being punctual, polite,... See more

Location

People report ambiguous experiences with location, with some customers praising smooth transfers to their... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, with some finding it easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately the driver was not there when we arrived but a quick call to the office in Las Palmas to English speaking staff sorted the matter. As it turns out there was a massive traffic jam on appr... See more

Rated 4 out of 5 stars

I have used Zip Transfers for years now and always been satisfied with their service of return transfers. This year in March we arrived in Hurghada, Egypt and after booking a 6 seater mini bus for 4... See more

Rated 5 out of 5 stars

Driver arrived, very professional. Dressed very smart, polite and cheery. The vehicle was spotless and needless to say his driving impeccable ( that being said I am an x military officers driver so kn... See more

Rated 5 out of 5 stars

Our driver, Danny-de-Borg, was waiting with a clear name board, at the designated spot. He helped with the luggage, drove us to our destination, telling us interesting facts about the area along the w... See more


Company details

  1. Taxi Service

Information provided by various external sources

Ziptransfers provides you, your family and group of friends with low-cost transfers from the airport to your final accommodation, resort, hotel, apartment or villa. Let us arrange a safe, reliable and hassle-free airport transfer for any group size and start your holidays smiling!


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(9,266)

1,229 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service-highly recommend

Great communication, driver was waiting at arrivals and the transfer was smooth.
We changed our plans & therefore our return journey was modified-again great communication over email to get this done.
Our return journey again was smooth & well organised. My husband left his sunglasses in the car-the driver contacted us & arranged to return them to us at the airport-superb customer service, thank you Carlo!!

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Same as the other one star reviews…

Same as the other one star reviews really. Luggage handling was delayed due to strikes, driver couldn’t wait, ran off. Sent an email next day saying won’t be needing their service and return journey to the airport as will just get a taxi. They failed to respond or read it until after I got home. Driver turned up to hotel apparently waiting for us. Refuse to refund anyone. Currently in an email argument with them. Grow up, do better zip transfer

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. I left it very late to book my transfer and I needed 2 car seats. Zip transfers sorted me out only 6 hours to go and the car and driver waiting at Mallorca for us were amazing! The car was spotless and the car seats looked brand new!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

First class experience

First class experience. Were met at the airport and taken in a small mini bus directly to our apartment. Even though we were delayed by an hour going through customs, there was no issue with our transport. Return experience was the same. Prompt and friendly.

February 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Reliable good value transfers

We travel as a family of five with younger children so being sure of a good, reliable service is important. Used Zip in many countries and it is always so reliable. They respond so quickly to calls, like our recent trip, when our flight arrived at the wrong terminal without notice. They were there on the phone and waiting for us. Beautiful clean, spacious cars and lovely drivers. Highly recommended

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and efficient.

I use Zip every time I visit Tenerife and I find them excellent. They are waiting at the airport when we arrive and their pick up is always on time even for very early morning times. The cars are very clean and comfortable and your drivers are very helpful and courteous.

January 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Going into Benidorm was fantastic

Going into Benidorm was fantastic, just myself and 2 other people in a car,no waiting it was great, going back to Alicante, it was a coach which arrived at hotel 5 mins before time stated, loaded efficiently by friendly driver, no problem whatsoever

January 26, 2026
Unprompted review
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Rated 3 out of 5 stars

Abandoned us due to passport control delays

Company could have been more pro-active and monitored the delays through security al Alicante Airport. Driver waited the mandatory one hour then abandoned us to book (and pay for) a private hire. To all passengers with a booking make sure you have enough cash for a taxi to your destination. Hotel to airport no issue.

March 20, 2026
Unprompted review

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