ZIPTRANSFERS Reviews 

9,258
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,132 reviews, reviewers had a great experience with this company. Customers consistently praise the service, highlighting its reliability and efficiency for airport transfers. Many people appreciate the professional, polite, and helpful drivers who often assist with luggage and provide a comfortable journey. Reviewers frequently mention that drivers are waiting upon arrival, even with flight delays, and are punctual for return trips. However, some customers also noted issues with the booking process, such as receiving a different vehicle than booked or cancellations. A few other people also felt that drivers were occasionally late or did not show up, leading to stress and alternative arrangements. There were also instances where the drop-off location was not precise, causing inconvenience for some travelers.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency, punctuality,... See more

Staff

Customers had positive experiences with staff, frequently praising drivers for being organized, helpful,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers reporting positive... See more

Location

Customers consistently note ambiguous experiences with location, with some reviewers praising timely pickups... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with many finding it easy and user-friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately the driver was not there when we arrived but a quick call to the office in Las Palmas to English speaking staff sorted the matter. As it turns out there was a massive traffic jam on appr... See more

Rated 4 out of 5 stars

I have used Zip Transfers for years now and always been satisfied with their service of return transfers. This year in March we arrived in Hurghada, Egypt and after booking a 6 seater mini bus for 4... See more

Rated 5 out of 5 stars

Can't imagine there's a better company than Zip for all matters concerning airport transfers.Reliable,good vehicles and really pleasant and knowledgeable drivers.We've used them for years and have nev... See more

Rated 5 out of 5 stars

Our driver, Danny-de-Borg, was waiting with a clear name board, at the designated spot. He helped with the luggage, drove us to our destination, telling us interesting facts about the area along the w... See more


Company details

  1. Taxi Service

Information provided by various external sources

Ziptransfers provides you, your family and group of friends with low-cost transfers from the airport to your final accommodation, resort, hotel, apartment or villa. Let us arrange a safe, reliable and hassle-free airport transfer for any group size and start your holidays smiling!


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(9,258)

1,225 reviews in the last 12 months

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Rated 5 out of 5 stars

Have used Zip Transfers many times

Have used Zip Transfers many times, the booking process is very easy. Our driver for this trip was on time and very professional. He drove very carefully through the mountains. Would recommend.

March 10, 2026
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Rated 5 out of 5 stars

Great transfer company

Great transfer company. Best price, drivers were exactly where they said they would be, minibuses were excellent, couldn't ask for more. 5 stars

February 10, 2026
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Rated 5 out of 5 stars

Highly recommended!!!

Highly recommended! We had a few changes after booking, but the support team handled everything perfectly. Thank you for the excellent service!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service on arrival and on time for our departure, both drivers very helpful and good price, we will certainly be using them for our next trip.

January 20, 2026
Unprompted review
Rated 4 out of 5 stars

Would recommend

Very competent transfers in spotless clean vehicles which were on time and reasonably priced! Would certainly use again!

February 19, 2026
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Rated 5 out of 5 stars

Excellent Service-highly recommend

Great communication, driver was waiting at arrivals and the transfer was smooth.
We changed our plans & therefore our return journey was modified-again great communication over email to get this done.
Our return journey again was smooth & well organised. My husband left his sunglasses in the car-the driver contacted us & arranged to return them to us at the airport-superb customer service, thank you Carlo!!

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Same as the other one star reviews…

Same as the other one star reviews really. Luggage handling was delayed due to strikes, driver couldn’t wait, ran off. Sent an email next day saying won’t be needing their service and return journey to the airport as will just get a taxi. They failed to respond or read it until after I got home. Driver turned up to hotel apparently waiting for us. Refuse to refund anyone. Currently in an email argument with them. Grow up, do better zip transfer

March 30, 2026
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Rated 5 out of 5 stars

Brilliant service

Brilliant service. I left it very late to book my transfer and I needed 2 car seats. Zip transfers sorted me out only 6 hours to go and the car and driver waiting at Mallorca for us were amazing! The car was spotless and the car seats looked brand new!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

First class experience

First class experience. Were met at the airport and taken in a small mini bus directly to our apartment. Even though we were delayed by an hour going through customs, there was no issue with our transport. Return experience was the same. Prompt and friendly.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable good value transfers

We travel as a family of five with younger children so being sure of a good, reliable service is important. Used Zip in many countries and it is always so reliable. They respond so quickly to calls, like our recent trip, when our flight arrived at the wrong terminal without notice. They were there on the phone and waiting for us. Beautiful clean, spacious cars and lovely drivers. Highly recommended

April 2, 2026
Unprompted review

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