ZIPTRANSFERS Reviews 9,159

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,083 reviews, reviewers had a great experience with this company. Customers consistently praise the service, highlighting its reliability and efficiency for airport transfers. Many people appreciate the professional, friendly, and helpful drivers, often noting their punctuality and pleasant demeanor. The booking process is frequently described as easy and straightforward, contributing to an overall positive experience. However, some customers also noted issues with delivery service, including drivers not being present upon arrival or vehicles not matching what was booked. A few other people also felt that the company's response to delays or unexpected situations was unhelpful, leading to stress and the need to arrange alternative transport.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the reliability, punctuality,... See more

Staff

Customers had positive experiences with staff, frequently praising drivers for being professional, friendly,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many reporting drivers not arriving at the... See more

Location

Reviewers mention ambiguous feedback about location, with some customers reporting positive experiences such... See more

Booking process

Clients share ambiguous opinions on the booking process, with many finding it easy and user-friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Zip Transfers for years now and always been satisfied with their service of return transfers. This year in March we arrived in Hurghada, Egypt and after booking a 6 seater mini bus for 4... See more

Rated 4 out of 5 stars

Unfortunately the driver was not there when we arrived but a quick call to the office in Las Palmas to English speaking staff sorted the matter. As it turns out there was a massive traffic jam on appr... See more

Rated 5 out of 5 stars

We were a party of 6 adults and we booked zip transfers for airport pickup to villa in Puerto Del Carmen and return pickup 2 weeks later. Everything happened as it should with great communication and... See more

Rated 5 out of 5 stars

Can't imagine there's a better company than Zip for all matters concerning airport transfers.Reliable,good vehicles and really pleasant and knowledgeable drivers.We've used them for years and have nev... See more


Company details

  1. Taxi Service

Information provided by various external sources

Ziptransfers provides you, your family and group of friends with low-cost transfers from the airport to your final accommodation, resort, hotel, apartment or villa. Let us arrange a safe, reliable and hassle-free airport transfer for any group size and start your holidays smiling!


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Well dressed and polite driver

Our smart driver was waiting for us on arrival at Gran Canadian airport, very efficient and drove us safely to our destination resort. This is the 2nd time we've used them and definitely recommend them.

February 25, 2026
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Rated 1 out of 5 stars

On arriving at Alicante our driver was…

On arriving at Alicante our driver was late to meet us in the terminal. He then led us to a bay where we waited for 20 minutes for him to return and and pick us up.
Our return journey 7 days later was, to say the least, eventful. Our driver didn’t pick us up at our hotel, we walked to the main road and boarded what I can only describe as a repurposed ambulance. On our journey to the airport our attention was drawn to the poor condition of the vehicle. An emergency stop was taken and all our luggage flew forward causing some concern. Thankfully the, “bus”, made it to the airport. Used Zip regularly but recent years it’s been rough

February 19, 2026
Unprompted review
Rated 4 out of 5 stars

Good Srvice

Unfortunately the driver was not there when we arrived but a quick call to the office in Las Palmas to English speaking staff sorted the matter. As it turns out there was a massive traffic jam on approaching the airport. Once picked up the journey was great and we were dropped off at the the correct location. Great service.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

We have been using this company now for…

We have been using this company now for 8 years, never a problem.
They are very professional and friendly drivers.we a,ways book a return transfer, If ever they are delayed for any reason they always ring in plenty of time and inform you of their expected time of arrival. Would not use anyone else.

February 16, 2026
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Rated 4 out of 5 stars

Good value and service

In my experience on a recent trip to Italy, the service was reliable and good value. If your hotel is in a pedestrianised area it is worth checking your exact drop off or pick up locations as it can be complicated to amend these details after you have made your booking.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Service was excellent

Service was excellent, reasonably priced at the same price as a local taxi, polite and friendly driver (although had written my name in light green pen so could not see them at the airport for ages!) comfortable and safe driving. there were three of us and we were picked up in a mini van rather than a car which was great and very spacious. good communication with the company, very responsive even by email. used them for trip back again at fairly short notice and again great service. would definitely use them again.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

First class service

This was a seamless and brilliant experience. Really great from time of booking, thru airport pickup and transfer. Then the return to the airport. You have a really well run, friendly and punctual service and we won't hesitate to use you again. Already recommended you to several friends. Thanks again

February 16, 2026
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Rated 5 out of 5 stars

Worked like clockwork!

Taxi was on time, driver friendly - all worked like clockwork. Our first experience of ZIPTRANSFERS so weren't quite sure what to expect, but it was great!

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Have used Zip Transfers many times

Have used Zip Transfers many times, the booking process is very easy. Our driver for this trip was on time and very professional. He drove very carefully through the mountains. Would recommend.

March 10, 2026
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Rated 5 out of 5 stars

Great transfer company

Great transfer company. Best price, drivers were exactly where they said they would be, minibuses were excellent, couldn't ask for more. 5 stars

February 10, 2026
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Rated 5 out of 5 stars

Highly recommended!!!

Highly recommended! We had a few changes after booking, but the support team handled everything perfectly. Thank you for the excellent service!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service on arrival and on time for our departure, both drivers very helpful and good price, we will certainly be using them for our next trip.

January 20, 2026
Unprompted review
Rated 4 out of 5 stars

Would recommend

Very competent transfers in spotless clean vehicles which were on time and reasonably priced! Would certainly use again!

February 19, 2026
Unprompted review

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