ZIPTRANSFERS Reviews 9,169

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,083 reviews, reviewers had a great experience with this company. Customers consistently praise the service, highlighting its reliability and efficiency for airport transfers. Many people appreciate the professional, friendly, and helpful drivers, often noting their punctuality and pleasant demeanor. The booking process is frequently described as easy and straightforward, contributing to an overall positive experience. However, some customers also noted issues with delivery service, including drivers not being present upon arrival or vehicles not matching what was booked. A few other people also felt that the company's response to delays or unexpected situations was unhelpful, leading to stress and the need to arrange alternative transport.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the reliability, punctuality,... See more

Staff

Customers had positive experiences with staff, frequently praising drivers for being professional, friendly,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many reporting drivers not arriving at the... See more

Location

Reviewers mention ambiguous feedback about location, with some customers reporting positive experiences such... See more

Booking process

Clients share ambiguous opinions on the booking process, with many finding it easy and user-friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Zip Transfers for years now and always been satisfied with their service of return transfers. This year in March we arrived in Hurghada, Egypt and after booking a 6 seater mini bus for 4... See more

Rated 4 out of 5 stars

Unfortunately the driver was not there when we arrived but a quick call to the office in Las Palmas to English speaking staff sorted the matter. As it turns out there was a massive traffic jam on appr... See more

Rated 5 out of 5 stars

We were a party of 6 adults and we booked zip transfers for airport pickup to villa in Puerto Del Carmen and return pickup 2 weeks later. Everything happened as it should with great communication and... See more

Rated 5 out of 5 stars

Can't imagine there's a better company than Zip for all matters concerning airport transfers.Reliable,good vehicles and really pleasant and knowledgeable drivers.We've used them for years and have nev... See more


Company details

  1. Taxi Service

Information provided by various external sources

Ziptransfers provides you, your family and group of friends with low-cost transfers from the airport to your final accommodation, resort, hotel, apartment or villa. Let us arrange a safe, reliable and hassle-free airport transfer for any group size and start your holidays smiling!


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Great transfer company

Great transfer company. Best price, drivers were exactly where they said they would be, minibuses were excellent, couldn't ask for more. 5 stars

February 10, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Highly recommended!!!

Highly recommended! We had a few changes after booking, but the support team handled everything perfectly. Thank you for the excellent service!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service on arrival and on time for our departure, both drivers very helpful and good price, we will certainly be using them for our next trip.

January 20, 2026
Unprompted review
Rated 4 out of 5 stars

Would recommend

Very competent transfers in spotless clean vehicles which were on time and reasonably priced! Would certainly use again!

February 19, 2026
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Excellent Service-highly recommend

Great communication, driver was waiting at arrivals and the transfer was smooth.
We changed our plans & therefore our return journey was modified-again great communication over email to get this done.
Our return journey again was smooth & well organised. My husband left his sunglasses in the car-the driver contacted us & arranged to return them to us at the airport-superb customer service, thank you Carlo!!

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Same as the other one star reviews…

Same as the other one star reviews really. Luggage handling was delayed due to strikes, driver couldn’t wait, ran off. Sent an email next day saying won’t be needing their service and return journey to the airport as will just get a taxi. They failed to respond or read it until after I got home. Driver turned up to hotel apparently waiting for us. Refuse to refund anyone. Currently in an email argument with them. Grow up, do better zip transfer

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. I left it very late to book my transfer and I needed 2 car seats. Zip transfers sorted me out only 6 hours to go and the car and driver waiting at Mallorca for us were amazing! The car was spotless and the car seats looked brand new!

April 7, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

First class experience

First class experience. Were met at the airport and taken in a small mini bus directly to our apartment. Even though we were delayed by an hour going through customs, there was no issue with our transport. Return experience was the same. Prompt and friendly.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable good value transfers

We travel as a family of five with younger children so being sure of a good, reliable service is important. Used Zip in many countries and it is always so reliable. They respond so quickly to calls, like our recent trip, when our flight arrived at the wrong terminal without notice. They were there on the phone and waiting for us. Beautiful clean, spacious cars and lovely drivers. Highly recommended

April 2, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look