Zong Reviews 

I purchased a Zong internet package worth Rs. 6,000, expecting good internet service. Unfortunately, the internet did not work properly even for one day. When I contacted the helpline, Ahmed Muneeb behaved very rudely with me. Instead of resolving my complaint, he told me that my money would not be refunded and that nothing could be done. Is this how Zong treats its customers? Extremely disappointing service!

WORST EXPERIENCE WITH ZONG – COMPLETE WASTE OF MONEY!

I strongly advise everyone to think twice before purchasing any Zong internet package, especially the Rs. 6,000 package.

I purchased the Rs. 6,000 package, expecting reliable internet service, but unfortunately, the internet has not even worked properly for a single day. My hard-earned money has gone to waste because Zong has completely failed to provide the service I paid for.

The worst part is Zong's customer support. When I contacted their helpline, a representative named Muneeb Ahmed spoke to me in an extremely disappointing and unprofessional manner. He basically told me that they could do nothing, my money would not be refunded, and I would not receive any proper service either. His attitude was essentially: "You have paid the money, now do whatever you want."

Is this how a company treats its customers?

Zong seems interested only in collecting customers' money, not in providing the service they promise. If you cannot provide reliable internet, why are you selling expensive packages in the first place?

I feel completely cheated and disappointed. Spending Rs. 6,000 and receiving such terrible service and customer support is unacceptable.

My sincere advice to everyone: PLEASE DON'T WASTE YOUR MONEY ON ZONG PACKAGES. Think carefully before subscribing. I would never recommend Zong to anyone based on this experience.

Zong needs to improve its internet service, customer support, and attitude towards paying customers. Customers deserve service, not excuses!

I'd give 0 stars if I could.

ZONG Customer Care may appear polite and helpful, but are completely useless, and lack basic communication skills.

I subscribed for a package through the app, and was charged but the package wasn't activated. ZONG claims that package subscription takes 15 minutes. After almost 40 minutes of no activation, I called customer care.

The call dropped twice and I had to keep calling back - they didn't even have the courtesy to call me back, even though the customer rep said they're having system issues that are leading to calls dropping on their end. Where is their accountability?

Anyway, I was told by customer care that there is nothing I can do, that my payment froze due to an app glitch, and that I have to reload again because now my balance is insufficient for a package since I made the call to customer service which costed me.

Customer service numbers should be toll free.

Regardless, I have been asking them to compensate me for the inconvenience. The reps on call tell me to email the customer care email address, while the reps on email are sending circular unhelpful messages and also telling me to call the NOT FREE customer care number.

ZONG's claim is that I didn't wait 15 minutes before making a call to customer service, and are repeatedly making this claim in response to me, even though I have sent them call log proof and a message from my bank detailing when I attempted subscription and when I called customer care.

Now, they are asking me to read the email thread again claiming I am the one who is not understanding them when it's actually the other way round.

It would cost these companies nothing to actually help their customers and offer compensation for their app glitches and mishaps, especially when ZONG is quick to randomly give Internet minutes and other perks for free anyway, yet they are adamant on providing no support whatsoever.

I am happy to share screenshots of this email thread, also.

Terrible, terrible customer service. Either teach your team how to speak in English, or do customer service in a language that is easier for them to communicate in. Especially where emails are concerned.

Zong network and it's internet is hell and it does not load anything on roof top even. I pay you in full before you activate my package/service and i have the right to have the full service i am paying for. Whoever is running this piece of shit "zong" is clearly taking home HARAM and you have so many curses following you many times in a single day out of 365 days. None of the internet service could be as bad as you have "ZONG' in the entire world, piece of shit. Good luck with all these curses and i can't select anything lower than 1 star otherwise i would have loved to. And the frustrating thing is right now that i have connected a wifi to open this review page because mobile data didn't have that shame. Any shameful company would have shut down by now but look at you "Zong", still standing tall with no shame at all. Will compensate this unjustice on judgement day and won't spare, inshAllah.

Very bad serives in 2026 ..jan to now oct 2026 tk koi new cheap pkg nii aye app per sms per fake pkg aty..jo offline net mint 3000 off net mint milty ty 450 min ab 800 ke ho gye zong to zong 3000 mint wala punjb voice offer khtm kr dia .bergark ho zong network ka lot mar kr raki...daily badges per maye bahny apny aizzo se bat krti jo bach clg uni main apny parnets se door un ke liy call pkg bht expensive .zong 2026 min bht bht ghatiya serives dyn rahi ...soon he destroy ..very bad serives ..sinc2002 when zong in paktel network me my family use now is 2026 we very tired..nd we move other network now..very bad serives zong no cheap call pkg zong to zong monthly..nd also same offline mint pkg monthly...very bad serives zong 👎2026 oct👎

Disgusting filthy rotten network in the whole world. I would never even want my enemies to have this one. I wasted my money on a package whick doesn't even even work even in the main area of big cities. Where the hell are those GBs being used when i cant even watch a single short video in time span of 3 hours. I am never going to buy myself or anyone else to go for this trash network

Very very very Poor Net

If you hate yourself and want to make your life even more miserable, use Zong. They are among the top thieves in Pakistan. Pathetic service, pathetic customer support, and pathetic staff who seem to have been trained to read scripts out loud rather than actually understand or solve a customer's problem.

Their customer service agents dont troubleshoot. They dont resolve problems. They dont seem to have the authority, access, or knowledge to do anything useful. They simply read whatever appears on their screen, tell you that they have "refreshed" something from their system, and hope you go away. Like they are just taking haram salaries by doing nothing.

I've been a Zong customer since 2009, just one year after they launched in Pakistan. After more than 15 years of being their customer, this is the level of service I get.

I was having internet issues, so I called their helpline. The first agent told me he had "refreshed" my connection from their system. Complete bullshit. Nothing was actually done, and the problem obviously remained.

So I called again the next day.

This time, they asked for my details so they could file a proper complaint. That process alone took 11 minutes. After wasting 11 minutes of my time, I was told that someone from the "higher department" would call me within 24 hours.

Nobody called.

Not within 24 hours. Not the next day. Not the day after.

Nobody gave a damn.

Four days later, with my work being affected because of their pathetic service, I was furious enough to call again. I asked the agent whether there was actually a complaint registered against my number.

He said yes.

Then he cut the call.

That's Zong's idea of customer service.

I called again.

The next agent confirmed that he could see the complaint on his screen. And then, despite the complaint supposedly being right there in front of him, he asked me:

"What is the issue you're facing?"

At that point, I lost my patience.

When I started yelling, he finally told me that he couldn't do anything from his end and that the higher department would call me within two hours.

I then asked him for his full name.

He said:

"Abdul Wajid."

That's it.

Apparently, he didn't know his father's name either.

If you're going to waste someone's time for 15 minutes, at least have the courtesy to know your own full name.

Eventually, the legendary "Higher Department" finally called me.

And what did they call for?

To tell me that my complaint had been registered four days ago.

That's it.

Four days after I filed the complaint, the higher department called me just to confirm that I had filed a complaint four days earlier.

They then told me that the complaint department would call me to get the issue resolved and that they needed more information, so I could email the details to them.

So after spending 11 minutes filing a complaint, waiting four days, making multiple calls, getting disconnected, and being passed around like a football, I was basically told:

"Yes, we know you complained. Now please complain somewhere else."

What an absolute joke.

And then there was another gem.

I asked the agent to tell me where the nearest Zong franchise was. I already knew the franchise was literally right across the street from me.

He told me:

"I cannot see any franchise near your location."

Think about that.

A telecom company that apparently cannot even identify a franchise located directly across the street from its own customer cannot be trusted to identify, let alone solve, a network problem.

These people are incredibly efficient when it comes to taking your money. When your package is about to expire, suddenly Zong becomes the most communicative company on earth.

They start calling me 10 days before my package expires. Morning calls. Evening calls. Messages. More calls. They keep calling until I finally pick up. Why?
Because they want my money.

They have no problem finding my number when they want to sell me another package. They have no problem repeatedly calling me when they want another payment from me.

But when I am already paying them my hard-earned money and actually need them to fix a problem? SILENCE. Nobody calls. Nobody follows up. Nobody cares. Nobody apparently has the authority to do anything. Suddenly, everyone becomes completely useless.

This is why I call them thieves. Not because they literally sneak into your house and steal your money, but because they are perfectly happy taking your money while providing a level of service that makes you wonder what exactly you are paying for.

They are happy to take your money. They are happy to bombard you with calls when they want more money. But once they have your money and you have a genuine problem, you're on your own. It's a circus where the customer pays for the ticket and then gets abused by the clowns.

STAY THE HELL AWAY FROM THEM.

Worst internet service in Pakistan, most expensive packages with worst internet, actually there's no internet sometimes it gives a bit of speed otherwise none

I've had one of the most frustrating experiences with the Zong Careers Portal today.

I've been trying to log in for over 3 hours. Every time I request an OTP, I receive it in my email, but when I enter the exact OTP on the careers portal, it keeps saying "Invalid OTP." I've requested countless OTPs, all generated by your own system, yet none of them work.

This is an incredibly poor user experience. A careers portal is the first impression candidates have of your company, and if applicants can't even log in because of a system issue, it's simply wasting everyone's time.

Please fix your careers portal. This level of technical failure is unacceptable.

Zong internet is bad bad bad service all world dirty service's zong company.

Worst service since past 6 months.. the internet gets to crawling speed when filed complaint they mentioned they fixed it after 3 days did the speed test again and still the same... Used Jazz and Zong sim with 100percent signals strength both are useless for internet

Yesterday, my SIM was blocked. It was working perfectly fine until the morning, but then it was suddenly blocked without any notification.

When I called customer service, the representative spoke very rudely and told me to visit one of their franchises to reactivate my SIM. I explained to her multiple times that we had already visited their franchise, but they had no idea why my SIM had been blocked.

She then claimed that my SIM had been blocked because I had "misused" it. When I asked the explanation for how I have supposedly misused my SIM card? She said nothing.

Why should I have to bear the inconvenience of visiting their franchise when they are the ones who blocked my SIM in the first place? On top of that, I still haven't received any response to the email I sent them , even though I provided all the information they requested.

This is truly pathetic and the worst customer service I have ever experienced.

The signal shows full bars, but as soon as I activate an internet package, the internet stops working. This is extremely frustrating. Please fix your network
This is not just a one- or two-day issue. The problem has been going on for a long time. Even with full signal, the internet doesn't work after activating a package. Please fix your network

our internet service is the worst I've ever experienced. I pay nearly Rs. 2,600 every month, and not even for a single day do I get a reliable connection. The signals are always weak, and the internet is practically unusable. Charging customers this much for such pathetic service is disgraceful. I'm beyond frustrated. Fix this immediately, because I'm done tolerating this level of incompetence.

Very poor network and teeam is soo bad behavior also helpline even staff is Soo bad

In my opinion. The best internet service provider (sim) present in Pakistan is Zong. I used ufone for 4 years. I was extremely frustrated from ufone because of low internet speed. When I switched to zong, whole story was changed. I was getting the ideal internet speed required for smooth internet experience. Although jazz provides higher speeds than zong, but zong's coverage is best than Jazz. Zong is the number one of all the ISPs ie ufone, telenor, jazz out there. Some people's experience with zong is not good because of weak coverage. If the coverage in your area is good. Zong never disappoints you.

False claim of 4g services. There is no service in and internet.

Bakwas tareen network he! Signal Kahin aa kar nahi razi hote agar package kia hua bhi ho...
Or abhi app me dekha 7GB data he lekin on kro data to g internet ni chl skta q k data nhi he apke pas...
Or 50 call mins bhi pre hen lekin call kar lo to apka balance is call kelie nakafi he.
Aye din Inka bolna hota he k "services ke mayaar ko behtar Karne kelie packages mehnge kiye ja Rahe hen"
Or service behtar to Kya honi Ulta mazeed tabah ho jati he or zaleel shuda net ke packages mazeed mehnge ho jate hen

I had a balance in my account for a few days, they activated an offer called Mobiclub, which cut Rs15+tex. When I talked to the live chat support, they said that no offer is activated by existence, that is, I have activated the offer in my dreams. Avoid such thieves and shift to another network.