zooplus.es Reviews 

Zooplus used to be good, but recently the day after placing an order I have received an email telling me it will be delayed. It is not the courier's fault, after 4 days Zooplus have not delivered the goods to the courier. This has happened several times, and the current order will now have to be cancelled as we needed it this week. Two emails have not been responded to by Zooplus. Good prices but I guess they do not stock much of what they advertise? On another occasion they deleted something from an order and made a refund. I think this week's order will have to be the last, they are now unreliable.

For my dogs I always buy there food on Zooplus,the quality is good and the prices are even beter then in many other stores.

My order number 469205617 on 4th October has not arrived yet. This is despite several emails from GLS telling me it will be delivered and then cancelling the delivery. I have had to go out and buy more mousse for my 16 cats. I am not very happy. This has happened before

I have purchased my cat food from Zooplus for many years. The fact that I continue to use their services says, I believe, that the product range, price and delivery and customer support service is very good.

Zooplus uses GLS for deliver in mainland Spain and they need to change this. They're such a poor courier, and I suspect they'll continue to lose customers for zooplus over time.

Unfortunately, when GLS takes forever or simply doesn't even show up, there's very little ownership or support by anyone at Zooplus either.

I am buying food for my cats since 2019, zooplus is the best!!

Great value, good delivery

My parcel was Delivered 6 kilometres from my address and left in someone else's garden, luckily for me the owners tracked me down via Facebook and the next day I went and collected my parcel, The driver had Not read the address properly and got it completely wrong, but on a plus side they are normally very good and never had a problem.

I have been a customer of zooplus for more than 10 years both in the UK and in Europe. It is a good site for all you need for your loved pets. With good services we can trust. Thank you again for your great service.

I like very much Zooplus, great variety of food ( dry or humid) for my German shepherd. They have also a lot of choice for anything else you may need for your dog. Prices are very competitive. So why not 5 stars? GLS. Unfortunately the delivery service, GLS, is not as good as the shop. In summer I moved in the country side for holidays and GLS was able to deliver my order only after 2 week. Which is not acceptable. If you live in a town delivery service works better.

I’ve been a loyal customer for over two years and love Zooplus! They truly offer everything you could possibly need for your pets with an incredible variety of high-quality products and great prices. Their customer service is exceptional with fast, hassle-free problem-solving.

My only suggestion would be to reconsider using GLS for deliveries, as their service hasn't matched the top-tier quality of Zooplus.

Great product and value and super fast delivery, 2 working days. Would definitely recommend Zooplus ✨️✨️✨️✨️✨️

We ordered a tub of fish food a couple of weeks ago, it came around a week after we ordered it ,but it was badly packed ,the fish food was coming out of the bottom of the box ! When I opened the box lots of the fish food was out of the tub and in the bottom of the box ,the box was opened at the bottom with a slight gap and the lid of the tub was open! There was around a third of the tub missing,I sent a email with pictures to zoo plus a week ago and am disappointed that I have had no reply at all,I find it interesting that they reply straight away when I put a order in ,but complain and there is nothing!!???

Had a delivery issue with a courier. The courier company were useless; however, I contacted Zooplus customer service and within 48 hours I had received my delivery.
Amazing.
Best customer service I have had in a long time

I have been a Zooplus customer for 11 years and have always been satisfied with Customer Service but I am disappointed with their lack of help with my latest order.

Just over a week ago I made an order which I was forced to cancel the following morning.
The transaction has been marked as pending by my bank and Zooplus has told me that I must wait up to 10 days for the funds to be returned to my account but my bank will not do so until a month has passed.

I have asked Zooplus to notify my bank that the order has been cancelled so they can reverse the payment. They have not even responded to my email and have failed to refer the matter to their accounts department.

I find this most unsatisfactory and would be hesitant about creating any more orders in the future.

I just knew I shouldnt have placed an order with zooplus. Placed the order on the 4th and on the 6th zooplus emailed me to let me know there was a delay. On the 10th the order was out for delivery with GLS. Gls state they delivered the parcel at 7pm...I dont have my parcel.
Contacted zooplus but instead of helping they get me to do all the chasing! Zooplus should be chasing gls..not me as I didnt choose GLS

Bad customer service . I’m a new customer with Zooplus. I was very disappointed to receive 2 damaged wands and for which I wanted replacements sent out through no fault of mine but they refused. I took the advice given in my feedback from zooplus team and contacted customer support. They were extremely attentive and helpful and arranged the feather wand to be sent out to me immediately. I was left extremely happy with the outcome of this call and as a result will be continuing to use zooplus in the future and recommend to family /friends. Thank you for resolving my issue it meant a lot to me and no doubt my kitty who will have hours of fun with the wand I initially ordered and wiii receive shortly.

I have used Zooplus for a few years. They themselves are reasonably priced and offer an great selection of products. The problem is they insist on using GLS as a delivery service, which reflects incredibly poorly on them. GLS is an absolutely terrible service. They consistently fail to deliver the orders and I have complained to Zooplus on more than one occasion. They still insist on using GLS. It is intolerable.

Ive been ordering alot. Whenever they ship with Inpost( possibly one of the worst if not the worst courier service in Europe) ,the package either gets lost, gets delayed or thousand other ways of not arrival. I texted them about it, urged then to use a different service. My dog has to suffer because of a shit courier service. So now, I'll make sure to leave a bad review with every account of I have from family, equal to the amount of times that my delivery was faulty. And will never order on the future.

I've been using Zooplus for a while now (about 3yrs) and have always had a great experience. The website is easy to use, with a huge range of pet products at competitive prices. They regularly have great offers and discounts, which helps save money.

Delivery is always quick and reliable, and everything arrives well packaged. On the few occasions I've had an issue, customer service sorted it out quickly and professionally.
I would definitely recommend them to anyone looking for pet supplies.