Fiona Bright

Great customer service & products

Very happy with my banking service. I've been a customer for over 30 years. I've not experienced any issues to date & not tempted by cash deals to go elsewhere.

Delivery was on time, the guys were very helpful.

Our family has experienced great service from MBS, beginning with Rosanna through to the surveyor, Guy. The attention to detail is top notch, as Guy is very knowledgeable & he provides realistic estimates for any works needed. His guidance and support carries on after production of the survey report and this is customer service at the highest level. My son is a returning FTB customer in the last few years (following an unsuccessful purchase on 2 occasions, due to a chain breaking down and the other had issues with the building), and I know from my involvement that MBS still provide the same quality service and attention. Highly recommend.

Good job by Christopher from Open Reach carrying out works for connection to FTTP. Arrived in the time slot provided, was polite and helpful answering questions. Change over was seamless.

After doing my research, I contacted Kinetic Projects by email about carrying out a pre-purchase survey on a flat. The communication has been excellent, reliable to attend & replies have been very professional.

I will be using this company again to complete works.

David has been cleaning our windows & gutters for several years now. He takes pride in his work & is always very polite & accommodating. Highly recommend.

Delivered within the time slot advised.

Very efficient

Great service & communication from Sara M & her colleague helping set up a new account for a family member. User friendly online registration.
Only holding back 1 star as is early days but hopefully great customer service will be upheld in the months/years ahead. Just be even better when tariffs return to sensible levels across all suppliers!

Very good customer service & nice selection of home items.

Had several phone call exchanges of late & staff have been very empathetic, very helpful and making it clear of the processes to follow.

Adam, from the Swindon branch, was very helpful with our order placed this evening for delivery to our son’s new flat in London.

T2 Fitness Level 2 Instructors course has been a real education - so much content. Great experience, great tutorials & tutors! Highly recommend

Delivery was within the time advised by text & parcel dropped off by a polite chap.

So far so good but early days yet. Just opened account that took 3 days to get up & running.

Happy with my purcase of the mini Physio Gun :)

I'm another customer who had their monthly direct debits increased 3 times in 2021. Although I expected larger bills while my grown children were home during the lockdown, they moved out in March 21. Avero would not reduce my monthly payment and said they would review in 3 months. They did not. They took £222 on 20/09 and now gone bust. The website is not working & will not provide access to statements. I know I have a large credit pending but need to get access to my data. With GDPR access request, then the administrators or ofgem should make this available as surely otherwise breaking the law!
Lookaftermybills switched me to Avero a few years ago & I have emailed them asking for some intervention for access to the statements, but currently only getting an automated reply. I hope they can investigate with a view to getting the website reactivated with full access to our billing information/statements.

Thank you Pauline C - that info was very helpful & did work.