Terrible experience as a landlord with…
Terrible experience as a landlord with substandard customer service, misleading terms and conditions and poor property management.
October 1, 2025
Unprompted review
Michael Tinmouth
United Kingdom
Reviews
Review of Foxtons
Review of Boots Online Doctor
Reply from Boots Online Doctor
We truly appreciate your continued support, Michael, and we’re delighted to hear that you’ve consistently had a positive experience with our service. We understand that pricing is an important factor when choosing a provider, and we’re grateful you took the time to share your feedback.
Thank you again for your support and using Boots Online Doctor! :)
Review of Total Merchandise
Reply from Total Merchandise
Thank you, Michael, for your review. We are pleased to hear you have had a positive experience with us.
Review of John Payne Residential
Zero Results
Zero results in over a month on the market with John Payne. Communication was poor, constantly having to chase updates and feedback.
November 22, 2025
Unprompted review
Review of ao.com
Great service.
Excellent service yet again. Driver called ahead to give us 30mins notice which was great as we had a 7.30am delivery.
Installation was super quick and professional. Overall the team arrived, removed the old dishwasher and installed the new one all in 35mins.
October 11, 2025
Review of Foxtons
Highest fees on the market for poor delivery
They charge the highest fees and drive up cost for renters in order to maximise their profits.
Very dubious fee and payment structures, poor service and zero focus on customers.
October 9, 2025
Unprompted review
Review of Healthy Pets Insurance
Avoid at all costs
Read the fine print before every signing up with this insurer.
After my pet was euthanised we encountered deduction after deduction including being charged for the unexpired remainder of the full years insurance which is just heartless.
Everything about Healthy Pets stinks - this is a money grab to pay out as a little as possible at a time when you are grieving and think you are covered. Of £4,000 of emergency bills they paid out £770 to a customer of +10years.
October 10, 2025
Unprompted review
Reply from Healthy Pets Insurance
Thank you for sharing your experience with us. I'm very sorry to hear about your loss and the difficulties you've faced with your insurance claim. I understand how distressing this must be, especially during such a difficult time.
I would like to get our team to look into your concerns further. I have sent you a request for further information. If you could reply to this we can then refer this to the relevant department.
Update: 13/10/25 - Thank you for providing your information. I have passed this to our customer service department and they will be in contact with you directly to discuss your concerns.
Kind regards,
Michelle @ Healthy Pets
Review of TUI
Terrible customer service.
Diabolical customer service.
After booking a £5,200 holiday for two we were advised our hotel was undergoing major refurbishment. It took 10 phone calls (circa 5hrs on hold), a dozen emails with no reply, multiple failed calls backs before we eventually cancelled.
An awful experience and no one at TUI took accountability or responded.
July 24, 2025
Unprompted review
Reply from TUI
Hi Michael,
Thank you for sharing your experience.
I’m really sorry to hear about the difficulties you faced with your booking and the level of service you received. Upon reviewing your case, we agree that this is not the standard of service we aim to provide, and we apologise sincerely for the frustration caused.
We have fed this back to the relevant agents for training and review purposes to help improve our service. We can see that other members of the team did try to assist by offering options, but understand you were not satisfied and chose to cancel with a full refund.
As your booking has now been cancelled and refunded, there isn’t anything further we can do on this matter, but please accept our apologies once again for your experience.
Kind regards and many thanks,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Review of iamsold
Under valued property - stick to standard sales
The entire auction process was broken from start to finish. Poor communication, poor set up process, undervalued the property with poor levels of feedback and engagement.
Avoid at all costs and stick to a standard sale - there were zero benefits.
September 19, 2024
Unprompted review
Reply from iamsold
Dear Michael,
Thank you for your feedback.
I am sorry to hear you have had an upsetting time using IAM-Sold and the Modern Method of Auction.
It is never our intention to cause any undue stress or upset to our customers during their time with us.
Should you wish to discuss this further with a member of our Team, please contact us via customerservices@iam-sold.co.uk
Kindest Regards,
Customer Service Team
Review of Cuckoo Broadband
Excellent installer - terrible comms
The installer was excellent - 10/10
The communication to get to installation though was terrible.
No time slots or information on install was provided. The text the day before said "install tomorrow am/pm"
Received an email at 08.02 saying my install time would be between 08.00 and 08.00 - called up and was told that was a known error but that the slots was 08.00-13.00 but I'd get a call when the installer was en route.
At 12.30 there was a knock on the door - no call.
Rather than sending dozens of pointless fluffy marketing messages try and get the basic information right.
September 14, 2024
Unprompted review
Reply from Cuckoo Broadband
Thank you for taking the time to provide your feedback. We're delighted to hear that you were pleased with the installer’s work and appreciate your 10/10 rating in that regard!
However, we sincerely apologise for the confusion and lack of communication leading up to your installation. We completely understand how frustrating it must have been to receive unclear and incorrect information about your time slot, and we regret that this was not handled as smoothly as it should have been.
We also appreciate your input regarding our messaging. It’s clear we need to focus on delivering more accurate, timely, and useful communication, and we’re committed to improving in this area.
We have requested further information from yourself so we can look into this further.
The Cuckoo Team
Review of Tide
Terrible service
Applied for an account, several weeks later and no updates and no customer service support.
March 4, 2024
Unprompted review
Reply from Tide
Hi Michael, thank you for taking the time to leave a review on Trustpilot. We're so sorry to hear that it's taking much longer than expected for your application to be checked. It is true that most of our members open their accounts in just 10 minutes, however, sometimes it is possible that some delays might occur due to the team's availability and in case further checks need to be done. You can find out more about this on our website: https://www.tide.co/support/joining/bank-account/how-long-does-it-take-to-open-a-bank-account-with-tide/. We can understand your frustration and the lack of communication is not something we'd like our members to experience when they first apply for a Tide account. We'd like to make sure your feedback is forwarded to the relevant team with priority. We've requested some additional details here on Trustpilot so we can try to locate your case and pass your this to the team.
Update: Thanks for providing your details, Michael. We'll now try to locate your application and share your feedback with the relevant team.