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Recent reviews

Mike Purvis

Mike Purvis

Rated 1 out of 5 stars

Beware of buying from Bellthorne I purchased several items of clothing from Bellthorne on 29 August this year. At the time of purchase, the items were advertised as being made from high-quality materials, with the following description: “Crafted from carefully selected high quality materials designed to look refined and feel exceptional. Our garments are made from soft breathable fabrics chosen for comfort, movement and effortless sophistication. From smooth cotton blends to premium knits.” The images used to advertise the products also gave the impression that the garments were of a good-quality, tailored and premium standard. I was also promised delivery within 10 days. However, despite several emails chasing the order, the goods were not delivered until 14 September. When the items arrived, I was extremely disappointed. The quality was substantially different from the description and the images used to advertise them. The garments appeared to be made from very poor-quality synthetic material and were not of the quality, finish or construction I had been led to expect. In particular, they did not appear to be the described cotton-blend or premium garments, and the finishing was noticeably poor and substandard. I contacted Bellthorne immediately after receiving the items and requested a refund. Instead of providing a refund, they refused and attempted to offer store credit. I have made several further attempts to resolve the matter directly with Bellthorne and arrange the return of the goods for a refund, but I have been unable to obtain a satisfactory resolution. I believe the goods I received were materially not as described and that the advertising gave a misleading impression of their quality, materials and construction. I am currently pursuing the matter through my credit card provider and have retained the advertising, product descriptions, photographs of the goods received and all correspondence with Bellthorne as evidence. Based on my own experience, I would urge potential customers to exercise considerable caution before purchasing from Bellthorne. The difference between the highly polished images and descriptions used to advertise the clothing and the quality of the goods I actually received was substantial. My experience has left me very concerned that customers could be attracted by premium-looking advertising but receive inexpensive-looking garments that do not match the description, with obtaining a refund proving difficult.

HER Agents

HER Agents

Rated 1 out of 5 stars

First of all I ordered a black gwagon and they sent a green one ? Then I have texts saying we will send you the black in 2-3 hours because the “AC” needed fixing which is just bullshit I’m not stupid lol if it did why sell me the car and say it’s available in the first place. 2-3 hours went by and the car wasn’t sent. Then I asked again and again and again and they said it will be ready in 30 mins and come to my surprise. Again the car I ordered never came (I have texts to prove all this) Then they thought giving me an extra few hours the day after would help but that was for sending the complete wrong car. If they wanted to provide a better service it should have been at least for another few hours or the whole day or added extra KM (which btw they don’t offer. Go to a car company that offers unlimited KM) Then I don’t know who I spoke to on the sales team because they wouldn’t give me their name which is illegal in its self. They have a legal obligation to tell me their name and he was rude as hell and it’s like he was trying to convince me that at least I got a car when it wasn’t the one I even ordered Also if you think these guys prices seem cheap online. It’s because of all the little extra fees ontop, like 8% service charge, filling up the petrol, the KM which was 260km which is nothing when you rent a car you want to drive it, so add about another 1000-1500 AED to that price on the site DO NOT USE ROTANA STAR. THERES MUCH BETTER OPTIONS OUT THERE (the drivers were nice and polite or I’d give it a 0 star if I could) SCAM COMPANY!!!