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Recent reviews

Jasmine Powell

Jasmine Powell

Rated 1 out of 5 stars

So I have been with Cash App for years… and I made one honest literally honest mistake.. and was adding money to my Cash App which one didn’t one first I needed to call my bank to take a hold off my account to add certain amount which caused it to failed okay took care of that and two I made a mistake an type to many zeros failed again, which fixed you can you see oh she typed one extra zero. Then everything was good went through, then 12 hours later get an email to say my account’s been deactivated. I put an appeal in spoke to customer service. Explain everything that happened. You can see it was an honest mistake. Have to wait 1 to 10 days for them to decide whether I can have my account back to get an email to say oh no, they decided no you can’t wasn’t even doing anything but made an honest mistake because they can decide whether or not and if you look at any of my transactions over the years up until now, I’ve never done anything. Just to call customer service for them to tell me their decision is final and for them to tell me I can never have Cash App again. What kind of mess is that? As of today, 05/23/2026:Cash App is no help at all. They don't take a further look into your account. Customer service is rude; make one little mistake, and they act like you're a damn criminal with your own money added from your account. Lesson: be careful, and make sure to check because I don't understand why you allow two bank cards, high limits, bitcoin wallet addresses, etc. If you are going to decide that you believe it's fraud and then you appeal and prove everything you're saying and still shut my account down.