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Recent reviews

Sean Davis

Sean Davis

Rated 1 out of 5 stars

(Complaint written to consumer watch dog) Hi I am with ME Bank which has in recent years been taken over by Bank Of Queensland. Recently in May of this year, they have done a "migration" to a new card for ME members. During which our long standing direct debit was canceled unbeknownst to us. We had some $X extra in over payments on the mortgage, and for 3 months they proceeded to take monies from this, before we discovered we were missing around $3000. Which was there to pay for some reno's at home. So we then went about trying to correct this to no avail. First asking them to reinstate the direct debit from my wife's account at Westpac. We were told 3 times that they could not do direct debits from outside banks. Then we went up the food chain and spoke to BOQ complaints who then said oh! we can do the direct debit. They then got the details etc from my wife and of course, nothing happened, I waited two weeks and they were still taking monies from extras. This has been going on for 2 months and the most recent reply from Scott was basically. We don't know what's happening, we can't answer any of your question, we made a data entry error when entering your wife's Westpac account #. It's a big problem IT is looking at it and we have upgraded again to the next level of "Loan Heightened Support Team" . It would have been more credible if they had said the Dog ate my Homework. So it's kinda funny, the serious side of this is I'm paying a higher amount of interest then I would otherwise should have, if we been had paid the loan off. That is the compensation I'd like back, the next question for you to ask is, how many other people are in the same boat. While the amount of extra interest is small/tiny < $100. Multiple that by 50,000 customers and that adds up or not depending on the numbers. I've also had to take the remaining cash out as I need it to pay for home reno's. We would like to repay our loan and we are trying to but not getting any help from team BOQ. Any help sorting out the clown show at BOQ would be appreciated.

Paul Rutherford

Paul Rutherford

Rated 1 out of 5 stars

Having been on my own for a number of years someone suggested I try this company. Being disabled i thought I found a nice person. What a joke. My carer died last month so I thought I would give them a try, the photo and profile seemed fine so I sent her £150 to clear her debts and pay for travel costs. We arranged to meet and she never turned up. I spoke to her during the following week and she claimed her car had broken down and it was going to cost £100 to fix. I became suspicious when she didn't have a Bank Account and credit was made to the same account. She then claimed that it was her uncles account. On the next day she phoned and said that it was going to cost £50 to get it fixed. I stopped at this point and told her to ask a member of her family. The picture she sent was her sitting in a garage surrounded by piles of tyres. I only paid for the first two as I needed a carer for my medical conditions She then called for my bank details to pay the money back, then within minutes my account with Gmail was suspended so I could not use the account, so had to open a new account. She mailed me to say that the bank would not accept cash and she had been arrested for causing a screen That was the last I heard from her, POF were useless and the information they provided had no relevance to the problems incurred. I don't know if she has removed the account as Isabella Mae, but local and national press have more helpful, my bank have all the details and now investigating. KEEP AWAY FROM PLENTY OF FISH, THIS IS A MONEY MAKING SCAM