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Recent reviews

polkadots bee

polkadots bee

Rated 1 out of 5 stars

A complete scam. I order 7 pair of jeans and didnt notify me that i will receive 2 parcel and only notify me with 1 tracking number which directed me to a 3rd party unknown shipping courier and from there i need to view to yet another shipping company SPEEDX with another tracking number. The delivery guy hand over 1 black cheap mailer plastic and took a photo as a proof that i receive the package ( remember i didnt know that i suppose to get 2 parcel ) when i open it, there are missing 4 jeans which i wonder how all of them fit in such small plastic mailer. I contacted them thru facebook and told them im missing 4 jeans. That when i find out that i suppose to get 2 parcel because he give me 2 different tracking numbers with the details of whats in each parcel which one of the tracking matches on what i recieved. So when i check the both tracking theyre both delivered with photos proof. When i look at the proof photos the delivery guy use the same exact photos on both tracking as proof that i recieve 2 of them. The photo shows the shipping label with the tracking and on the bottom of the photo there is a small computerized details with tracking numbers that is suppose to match with the shipping label. One photo matches the shipping label and computer details with tracking which that is what i received. The other photo the shipping label and the computerized details dont match the tracking. When i show the photos to customer service they said they will investigate and after couple of hours they tolf me that i received both package and both are delivered and they are not giving me any refund or replacement to my missing items claim. I was mad and asking for refund for the rest of the jeans i didnt receive asking them to prove to me that shows i receive both parcel. Eventhough the proof is all there.Never get the rest of my items i purchase nor any refund. I wish i give zero stars because thats what they deserves for zero help.

Mandy Broom

Mandy Broom

Rated 1 out of 5 stars

We are still waiting for our voucher for a holiday cancelled by Covid! That was March 2020 and we are now September 2026! The latest response from Love Holidays is that the airline has said they issued our voucher and we have used it!!! Obviously not correct. I asked Love Holidays for the evidence and they said it’s down to us to now chase the airline, despite booking with Love Holidays!!! The airline do not respond at all!!! We are talking £2600 and Love Holidays are not at all interested in helping us. They ignored our chat requests for three years, so I had to raise a complaint! It still says voucher is processing in our portal!!! Why is Love Holidays being so unhelpful when all the evidence is there that we are owed this and no evidence to say we’ve been issued and used this!!! I am looking to get some sort of legal involvement as this is not acceptable on any level!!!! Hi Charlie Why, when all the times I contacted you, did you not tell me this about Aeromexico contacting you? Why can you not chase this or at the very least show me the evidence of this so I can pick up the conversation? I have screenshots which spread over the years, which clearly shows no duty of care from you as this is the first I am aware of contact from Aeromexico to you , not me - I’ve never heard from them - in 2021. Why did you not tell me. Now, perhaps you con contact me direct with this evidence of the contact you have had as I think you have clearly failed us. With the treatment we have received from you, I will contact ABTA as I have 35 screenshots supporting what I’m saying and they do not hold Love Holidays in a good light at all! In fact, they do not support at all what you are saying. So, once again you have offered absolutely no support for me, as your customer, and I am not here for you to make notes of your mistakes for the future.. This is appalling. I want you to sort this out!

Christine F.

Christine F.

Rated 1 out of 5 stars

Deceptive/slimy business practice. They hide the fact that they trick you into auto-ship subscriptions and make it very difficult to cancel. I follow Vani and trusted her name. That was my mistake. I should have done my research before trying a "one-time" trial deal because, after seeing the countless complaints, it's not one-time. It's a hidden/forced subscription. That is beyond desperate. I never would have ordered if I'd known they hid the fact that they include a subscription. It's a TRIAL; why would you force a subscription? Are the products that bad they can't stand on their own merit, so they force more shipments? This started when I received an email for an upcoming auto-shipment. I immediately emailed them to say I never authorized that and to cancel it. They replied that they would not cancel the order or refund the full amount. However, they offered a 25% refund credit, 50% store credit toward a different purchase, and/or a new subscription deal. Seriously?! This is so shady and underhanded for a business. Canceling the subscription was hard too; they purposely don't make it easy, and at each step they offer more deals to trick you into not clicking the right screens to get to the cancel page. This has NEVER happened to me before. I order online a lot, and I am careful and always check for hidden subscriptions. I uncheck any that are there before hitting enter. This one was not there. I filed complaints with the BBB and FTC, and reported the charges to my bank as unauthorized and deceptive. I will never order from Truvani again and will keep telling everyone I know and on my platforms to boycott.

Lisa MT

Lisa MT

Rated 1 out of 5 stars

The website timed out or deleted my bag often while shopping for over 30 minutes. When at checkout, I deleted my old address and entered my current address. I had to do this 4 times because it kept ignoring my instructions to delete my original address, and it didn't keep my current address as the preferred address or just deleted it over all. Before checking out, I double-checked that the correct address was showing and the old address was deleted. I never received a message showing the order had shipped. When I went on the website 4 days later, it showed it shipped via DHL, but it was still 10 days out for delivery--"WHAT"!!?? I kept checking DHL, and it showed it was going to be delivered on first the 12th, then the 13th, then the 15th. I saw it was delivered on the 15th, but it was not in the mailroom nor in front of my apt door, and I checked my Blink camera, and no one delivered anything to my door. Yep, the website changed the address back to the old address that I haven't lived at for over 6 years. I tried to write a message on Deciems website in a Contact form, but after copying and pasting the order number from Deciems website numerous times, as well as manually inputting it, the site kept locking me out. This happened 9 times. After this experience, no matter how much I looked forward to trying the products again, I won't even order this from Sephora. PayPal saw the issue, agreed, and refunded me immediately. Not a good experience at all. I'd give it less than a 1 star, but I don't think this site will let me.