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Recent reviews

John Williams

John Williams

Rated 1 out of 5 stars

I purchased a premium replacement hot tub cover from The Cover Guy Spa Covers in December 2021, paying extra for their Barrier Seal Upgrade, which was advertised as including a 7-year warranty against water ingress. I chose this upgrade because I expected it to provide greater durability and peace of mind. The total cost was £959.96. Within just four months, one of the lifter handles tore under the weight of the cover. Instead of replacing what was clearly a failure under warranty, this was the response I received: "I have been sent your concern about the handle location. Previous emails were in regards to rubber handles and not specific location. Our standard build is for two handles, centred one each side of the cover. Engineering and design have selected this place for specific reasons. Any other option we need specifics and diagrams to send to production. There is no way to add handles to a cover without remaking the vinyl skin. We can quote you on this if you want this route." Rather than accepting responsibility for a handle that failed after only four months, they suggested I pay to have the cover altered. In my opinion, this should have been dealt with under warranty. The problems didn't stop there. The cover then suffered from water ingress, causing it to become waterlogged and so heavy that it was almost impossible to lift. This is precisely the type of failure the Barrier Seal Upgrade was supposed to prevent and why I paid extra for it. Instead of honouring what was advertised as a 7-year warranty against water ingress, The Cover Guy refused to replace the cover. They ignored the fact that I had purchased their premium upgrade specifically to avoid this issue and instead offered me a discount towards buying another cover from them. Why would I spend more money with a company whose premium product failed and who then refused to stand behind it? A hot tub cover costing almost £1,000, complete with every recommended upgrade and a 7-year water ingress warranty, should not fail in this way, and the warranty should mean exactly what customers are led to believe it means. My biggest disappointment isn't just that the cover failed—it's that The Cover Guy failed to stand behind their own product when it mattered most. DON’T BUY FROM THE COVER GUY !!

Digital Marketing

Digital Marketing

Rated 5 out of 5 stars

We've been working with Fixed.net for the past two years, and they have become much more than just our web hosting provider. They have been our extended WordPress technical team, always ready to support us with everything from complex development tasks to emergency situations. Whether it was a WordPress development issue, website downtime, plugin integration, server optimization, security concerns, or any other challenging technical task, the Fixed.net team has consistently delivered outstanding support. Their response time is impressive, and in many emergency cases, they have resolved critical issues within minutes. Over the years, we've worked closely with our account managers Stanislava, along with Fauzi, Bella, Agus, Deffa, Reza, and George. We'd also like to acknowledge the incredible support provided by Laila, Samuil, Dicko, Hendra, Varol, Metta, Solomon, Rendy, Ilham, Bagus, Ross, Vishwal, and Yogi. Every single person we've interacted with has been knowledgeable, professional, friendly, and genuinely committed to helping us succeed. What sets Fixed.net apart is not just their technical expertise but also their attitude. There are no hidden charges, no unnecessary back-and-forth, and no excuses. They understand our requirements quickly and always provide practical solutions. As a real estate marketing company, we constantly launch new landing pages, implement the latest marketing trends, and make frequent website improvements. Having a reliable technical partner is essential for us, and Fixed.net has always acted like our in-house development and support team. They have protected our websites, strengthened our security, and helped us stay online and competitive at all times. To us, Fixed.net has truly been a blessing. We confidently recommend them to anyone running a WordPress website. If your business depends on WordPress and you want peace of mind, having Fixed.net on your side is an easy decision. And if you're managing a WordPress website without them... well, we can only pray for you. 🙂