I spent $3000 on big 75" TV. I found pricing on google shopping and it was significantly cheaper than what I could find at any retail shop, about on par with other online shops. Turn around was about... See more
13 IT
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See what reviewers are saying
This is the second time I order off these guys, I`m an installer and buy off them Tv`s and networking products for my customers. Very happy with the level of service and delivery, both orders were... See more
Most unbelievable scammer. I ordered a product 3 weeks ago and there is just no reply on delivery. Received some text messages where they telling me excuses what so ever. I cancelled my order and req... See more
Bunch or liars. Placed orders but never received stock and they now refuse to refund. Don't believe anything they say. Rip Off. Spend elsewhere!
Company details
Information provided by various external sources
13 IT Computer & HI FI Super Store
Contact info
1 Clay Court, 3074, Thomastown, Australia
- 03 8529 2833
- sales@13it.com.au
- 13it.com.au
People also looked at
I ordered a printer on 03 January 2020
I ordered a printer on 03 January 2020. I was promised delivery within 14 days. Followed up soon after it was due and was informed it would be sorted. I followed up again a week later and still no luck. I finally cancelled my order on 07 February 2020 and requested reimbursement. I ordered the same printer from another source and it was delivered 2 days later. It is now the 20 February 2020 and I am still waiting for my reimbursement. Not happy!!!
February 19, 2020
Unprompted review
Reply from 13 IT
Dear Ray and Thank you for reaching out to us. We're sorry to hear about your experience and I'm eager to have it resolved as a matter of urgency.
I'm unable to find you on our system. Could you contact me directly on 038529 2833 and I'll personally ensure your matter is resolved to our normal high standards.
Sam
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No problems purchased on the 7th of Feb…
No problems purchased on the 7th of Feb and was delivered in person on the 11th Feb. Very informative bunch, I had many brands to choose from, I purchased 2 x Brother Printers and a Hp Laptop, I saved allot of money compared to the big guys and I also met the director at the same time and funny enough he delivered in person and that I havent seen ever. Thanks for the service and quick response I also recommended another business.
February 11, 2020
Unprompted review
Failure to deliver
Bought a Dell monitor online (U2415) on 30 November 2019 which was advertised as "in stock". Still have not received it, although we are in a nearby suburb, and it is now 31 December 2019. We have just received the credit card statement and need to decide whether to dispute the charge. The online advertisement still lists the monitor as "in stock"!!! Bad experience. Will never do business with them again, even if this is cleared up. Trust once lost is not easily restored.
December 31, 2019
Unprompted review
Reply from 13 IT
Thank you Lois for reaching our to us, I`m so sorry to hear about your experience, If you can please contact our office on 03 8529 2833 with an order no so I can locate your order.
Julian
The service was goodIn ger
The service was good, I had previously purchased a few computers from 13 IT, but my last computer was too slow for pay a $ 1000
after discount sell price. It was not I had expected.
August 23, 2019
Unprompted review
Good service fast delivery
Good service fast delivery and competitive pricing.
August 20, 2019
Unprompted review
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Competitive price and on time delivery.
August 14, 2019
Unprompted review
what it says on the side of the tin...
Good service fast delivery and competitive pricing. No fuss!
August 12, 2019
Unprompted review
Reply from 13 IT
Hi Andrew,
Thank you so much for your review. We appreciate you taking the time to review us, and we strive to continue to provide great service, and a great product range.
Regards
Not worth the money at all no help or…
Not worth the money at all no help or follow up
Please lift your game I wish I could get out but as soon as I can I will
August 12, 2019
Unprompted review
Reply from 13 IT
Dear Vanessa we would like to thank you for your imput, the company operations manager just quickly searched though all company emails and he couldnt find any reference to any issue with your email address attached currently or in the past, The manager did just try and call you regarding your computer purchaase, if you can kindly forward all concerns and issues relating to customer service to sales, he will try again call you tomorrow.
Regards
Sales
Excellent pricing
Excellent pricing, attentive service, prompt delivery.
August 12, 2019
Unprompted review
Reply from 13 IT
Hi Mark,
Thank you so much for your review. We appreciate you taking the time to review us, and we strive to continue to provide great service, and a great product range.
Regards
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We purchased a Dell Desktop computer…
We purchased a Dell Desktop computer and soundbar in 2015 from these guys and we were most pleased with the service, price and delivery we received.
Especially as when we requested the soundbar, they stated that it was not an item they usually send, yet, they kindly did so.
However, we did attempt contacting a couple of years later to enquire about certain features of which we were confused about, but, did not receive a follow-up, even on 2 occasions of emailing.
That aside, We were and are most satisfied with the products and the company.
August 9, 2019
Unprompted review
Reply from 13 IT
Hi Sue-anne,
Thank you so much for your review. We appreciate you taking the time to review us, and we strive to continue to provide great service, and a great product range. Do get in contact with us and let us know if we can improve anything so that we can get that last star!
Regards
Did not get back to my Dell support.
August 9, 2019
Unprompted review
Reply from 13 IT
Dear Sir, Management has looked into this and found you were offered a replacement model by the manufacturer, Dell, which is part of the 3 year exchange warranty that comes with the product. If you can please contact our office , so we can find out were the problem is.
Kind Regards
Management
Reply from 13 IT
Hi Ronald,
Thank you so much for your review. We appreciate you taking the time to review us, and we strive to continue to provide great service, and a great product range.
Regards
Excellent service
Excellent service, they were responsive and very helpful.
August 7, 2019
Unprompted review
Reply from 13 IT
Hi Brian,
Thank you so much for your review. We appreciate you taking the time to review us, and we strive to continue to provide great service, and a great product range.
Regards
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Experience was surprisingly good
Experience was surprisingly good, I'm never too sure buying online...but the clear order updates help my confidence. Oder arrived and has been perfect. Thanks!
August 6, 2019
Unprompted review
Reply from 13 IT
Hi Michael,
Thank you so much for your review. We appreciate you taking the time to review us, and we strive to continue to provide great service, and a great product range.
Regards
Probably one of the most reliable onlie…
Probably one of the most reliable onlie IT stores in Australia
August 6, 2019
Unprompted review
Reply from 13 IT
Hi Lauro,
Thank you so much for your review. We appreciate you taking the time to review us, and we strive to continue to provide great service, and a great product range.
Regards
Fast and very reliable
August 6, 2019
Unprompted review
Reply from 13 IT
Hi Andrew,
Thank you so much for your review. We appreciate you taking the time to review us, and we strive to continue to provide great service, and a great product range.
Regards
Reply from 13 IT
Hi Brian,
Thank you so much for your review. We appreciate you taking the time to review us, and we strive to continue to provide great service, and a great product range.
Regards
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13 IT is 10= .............
When I purchased my HP PC back in November 2017, 13 IT made the process so easy for me .... then I had a big problem with my 'new' PC on the 26th March 2019. Well over a year after purchasing, the PC was way out of warentee.
HP, bless their hearts, spent 4 months frying to restore it to new condition, but alas, to no avail.
Now, !3 IT have been chosen to supply a replacement PC and be reimbursed for their trouble.
Just so good to deal with ...... !!!!!
August 5, 2019
Unprompted review
Reply from 13 IT
Hi Barry,
Thank you so much for your review. We appreciate you taking the time to review us, and we strive to continue to provide great service, and a great product range.
Regards
I was happy with the service and the…
I was happy with the service and the computer and had no issues at all.I found the system to be reasonable in terms of cost.
August 5, 2019
Unprompted review
Reply from 13 IT
Hi Margie,
Thank you so much for your review. We appreciate you taking the time to review us, and we strive to continue to provide great service, and a great product range. Do get in contact with us and let us know if we can improve anything so that we can get that last star!
Regards
Great service and friendly
August 2, 2019
Unprompted review
Reply from 13 IT
Hi Shane,
Thank you so much for your review. We appreciate you taking the time to review us, and we strive to continue to provide great service, and a great product range.
Regards
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