The new version is one of the worst things I've ever experienced in terms of Inbound Customer Care, practically impossible to use, useless. I hope the developers can fix the problems, such as the inab... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fast response to customer facing website queries. Been using 3CX for about 4 years now and very happy with the UI/UX and Development builds and release's. Fitting our needs from the front end to the b... See more
Company replied
Previously, I'd recommend 3cx to anyone looking for a PBX. Unfortunately, I no longer can, as they just don't care about their customers. I've not spoken to a single person who thinks the v20 GUI is... See more
Company replied
The 3CX V18 backup can't be restored to V20 if you don't set a 'system owner' To make matters ridiculous, V18 can't be activated to make the necessary modification, nor can the backup be restored... See more
Company replied
Company details
Written by the company
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience. With integrated video conferencing, apps for Android and iOS, website live chat, SMS and Facebook Messaging integration, 3CX offers companies a complete communications package out of the box.
Contact info
4, Markou Drakou, 2409, Nicosia, Cyprus
- +35722444032
- https://www.3cx.com/contact-form/
- 3cx.com
2.5
Poor
175 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
3CX Support is Fantastic
I visited the 3CX website with a very specific question in mind. Clicked on the chat to ask the question. A human responded within 20 seconds with the exact answer to my query. Straight to the point and precise. I really appreciated this support experience. 5 Stars 3CX, amazing customer experience.
March 5, 2024
Unprompted review
Reply from 3CX
Hello Aaron. We're glad to hear about your positive experience with 3CX. Getting a quick and accurate response to your question highlights the quality of our customer service. Thanks for giving 3CX a 5-star review for your experience!
Advertisement
I *used* to LOVE 3CX...
Previously, I'd recommend 3cx to anyone looking for a PBX. Unfortunately, I no longer can, as they just don't care about their customers. I've not spoken to a single person who thinks the v20 GUI is a positive change. They keep removing features, and advertise falsely. 3CX SMB claims "Bring your own SIP Trunk", but don't tell you that it's only a handful that they've picked - bye bye £175.
Save your cash and learn Asterisk.
March 4, 2024
Unprompted review
Reply from 3CX
Hello. We're sorry to hear about your negative opinion about 3CX, especially regarding the GUI changes and SIP Trunk limitations.
Please kindly note that 3CX aims to support a broad spectrum of SIP Trunk providers for consistent reliability and compatibility, ensuring our templates are updated and tested regularly. For those needing alternative providers, a self-hosted instance allows for the use of unsupported SIP Trunks. Be advised that using unsupported SIP Trunks is never a recommended option, as this may not provide the best experience and will not be covered by 3CX support in case of any issues.
The Pinnacle of Excellence
I cannot praise the support staff enough for going above and beyond to assist me. The customer service and dedication to solving my issue exceeded all expectations. The representative exemplifies the pinnacle of excellence that all organization support teams should strive for. Thank you for your outstanding assistance!
February 26, 2024
Unprompted review
Reply from 3CX
Hello! It's great to hear about your exceptional experience with the support staff. Their dedication and effort in resolving your issue reflect the high standard of customer service we aim to provide. Thank you for acknowledging the hard work of our Customer Service team!
website chat worked well quick response
February 21, 2024
Unprompted review
Reply from 3CX
Hello Dane, thank you for the 5-star review! It's great to hear that our Customer Service Team on a chat provided a quick and effective response!
Provided great support as someone who…
Provided great support as someone who is looking at starting a business.
February 16, 2024
Unprompted review
Reply from 3CX
Hi Clint, thank you for the 5 star review! We're happy to hear you were provided with a great support!
Advertisement
terrible customer service
February 15, 2024
Unprompted review
Reply from 3CX
Hello Jack. We're sorry to hear about your experience with our customer service. Please send us an email at customers@3cx.com with details of your issue. Our senior agents will take a direct look to provide all possible assistance and improve your experience with us.
Alternatively, you can contact a local 3CX Partner, who can also address your issues and provide hands-on assistance if required. https://www.3cx.com/ordering/find-reseller/
Chat/Phone Services For All
Great product and a great company that provides extreme details about their products. Every company of any size should have this within their company.
February 13, 2024
Unprompted review
Reply from 3CX
Hello Brandon. Thank you for your 5 star review! We're happy to hear you think 3CX is a great product and company! :)
Fantastic Customer support
Fantastic Customer support, to an amazing system
Swiss knife of enterprise communications.
January 4, 2024
Unprompted review
Reply from 3CX
Hello Eddy, thank you for your review. We're pleased to hear you're impressed with our Customer Support and view 3CX as a versatile tool in enterprise communications!
Fedai was excellent
Fedai was excellent, was patient and helped resolve our issue, thank you!
January 3, 2024
Unprompted review
Reply from 3CX
Hello Anon, thank you for your feedback. We're happy to hear that Fedai provided excellent support and was patient in helping resolve your issue. We'll make sure to pass on your thanks to Fedai!
Advertisement
Not a reliable partner
3CX used to be a good PBX we used for several customers. There was a free version available, what we used for non-profit organisations where a paid version is not an option.
Now, suddenly, the free self hosted version is not available anymore. There is no need and no use of putting the PBX into the internet. That means, that al the work we did for configuration is lost because of the company's decision to force people to move into the cloud.
That shows how unreliable the company is: If you use their products, you might suddenly have to start again from scratch. We moved the first installs to Freepbx/Asterisk. Since the experience was good so far we started moving the others as well and luckily we won't have to renew any 3CX licenses anymore.
December 30, 2023
Unprompted review
Reply from 3CX
Hello Jr. Thank you for your feedback. We understand your concerns about the changes in the availability of the free version of 3CX.
We want to clarify that 3CX still offers a free version, 3CX FREE, which supports up to 10 users. This is ideal for small teams or non-profit organizations. For those requiring a dedicated self-hosted system, we provide a 2-month free trial. After this period, if a self-hosted system continues to be necessary, there is a fee starting from just $145 per annum.
We believe this pricing is highly competitive and represents a valuable investment for businesses seeking a robust and efficient PBX solution.
We understand that 3CX may no longer be the option you're choosing therefore we wish you all the best with the alternative PBX system you've selected. Your experience and insights are valuable, and we appreciate the time you spent with 3CX.
Awesome support
December 19, 2023
Unprompted review
Reply from 3CX
Hi Tikom and thank you for 5 star review. We are happy to hear you found 3CX support awesome!
I had a partner install a phone system…
I had a partner install a phone system a good while ago, and I need support. All efforts to reach the partner were fruitless. I contacted chat support and conversed with someone named Fedai. He had someone contact my partner, and he gave me a little info.
I don't know if I will get all of the support I want, but Fedai was able to contact the partner and get a commitment from him to respond.
And Fedai warned me to look out for the license renewal, which is due in March. That will avert any surprises in case the partner is not on top of his game.
This interaction with Chat Support was very helpful; Thank you Fedai!
Update: the partner cantacted me at the beginning of of this week, and my two biggest problems have been solved. At this point we can manage, and make make changes when its convenient. Thanks again Fedai!
December 5, 2023
Unprompted review
Reply from 3CX
Hello, thank you for your review! Happy to hear Fedai was able to connect with your 3CX Partner and help you out.
We'll definitely share your feedback with Fedai!
Generally good
Generally good. Once in a while, you get an agent that isn't as helpful. Mine was Michael. Just made it upsetting for me because his responses were vague and stressing. I do my best to find answers before asking Customer Service but he pointed me right back to them and when I'd state I'd already tried that, he either wasn't following my question or just gave unhelpful suggestions. I'd have given 3 stars if not for the last helpful agent that attended to me before this review.
November 17, 2023
Unprompted review
Reply from 3CX
Hi Gifty! We're sorry to hear that Michael didn't manage to assist you very well. Despite that, we appreciate your overall positive experience with 3CX. We will pass your comments on to Michael to help us improve our support services.
If you require extra assistance, we have free resources available for customers: 3CX Forums and 3CX Academy.
We look forward to hearing from you and helping you out.
Advertisement
Great
Great, the live chat it's really helpful and quick solutions for the problem. Supported by Mr. Michael, thanks for your support.
November 14, 2023
Unprompted review
Reply from 3CX
Hello Jerome! Thank you for your positive review! We're glad to hear that you had a positive experience with our live chat support and that Mr. Michael was able to assist you effectively. We will let him know about your positive feedback.
Great services on Live chat instantly
Theodora provided information about 3CX services. Great customer and prompt services.
November 10, 2023
Unprompted review
Reply from 3CX
Hi Muj! We're thrilled to hear that you've had a great experience with our services! We will be sure to pass this feedback on to Theodora!
Irina was very polite
Irina was very polite, quick, and answered all my questions.
November 8, 2023
Unprompted review
Reply from 3CX
Hello David! Thank you for a 5-star review. Happy to hear Irina was polite and helpful. We'll pass your feedback on to her! :)
Well supported
November 8, 2023
Unprompted review
Reply from 3CX
Hello Brett! Thank you for the 5-star review of 3CX and for sharing your feedback!
Advertisement
Great customer service
The agent name is Irina and she is very helpful and she is the best :)
November 6, 2023
Unprompted review
Reply from 3CX
Thanks for your review! We will let Irina know about your positive feedback!
Reply from 3CX
Hi Nawed! Thanks for the 5-star review. It's great to hear you're happy with 3CX services and the Customer Service team.
They were able to look up my account…
They were able to look up my account and figure out that we needed to do an update to get our apps and web portals working again.
Thank you!
November 2, 2023
Unprompted review
Reply from 3CX
Hi RS, thank you for 5 stars. :) We're happy our team could assist by checking your account and informing you about the update required!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.