A1 Comms 

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Rated 1 out of 5 stars

Can’t get through to anyone, phone rings then just cuts off when you do get through and want to be passed to someone else they say they are too busy and then give you an email address that is obvious... See more

Rated 1 out of 5 stars

AVOID A1CommsLtd - mobile sent to be delivered by courier driver Tomasz (on behalf of DPD) still hasn't delivered my mobile phone. He put it on our doorstep on Sat 23rd September, took a picture & sen... See more

Company replied

Rated 1 out of 5 stars

Worst company...carphone warehouse is Ur best option or purchasing from your desired phone network. Avoid this company and make them lose customers...they are brain faulty humans. Don't run a company... See more

Company replied

Rated 1 out of 5 stars

Absolutely awful customer services. False advertisements and promotions. Incomprehensible telephone agents who can't really help with anything other than telling you the status of your order. Chat... See more

Company replied


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Applied for a phone contract that asked…

Applied for a phone contract that asked for an upfront cost, however didn't get accepted(not the problem) but I did not get the upfront cost I gave refunded, the upfront cost was £70 which I have been waiting well over two weeks for.

February 15, 2021
Unprompted review
A1 Comms logo

Reply from A1 Comms

Hi Joshua,

Thank you for your review.

I have sent you a message requesting more information.

Thanks, Lottie

Rated 1 out of 5 stars

Order cancel already second week…

Order cancel already second week waiting for refund...call them plenty of time always transferring there were nobody pick up phone hours...need to inform my bank and probably police.

February 13, 2021
Unprompted review
A1 Comms logo

Reply from A1 Comms

Hi

Thank you for your review.

Unfortunately the data protection information is not matching this order, can you please ask the account holder to get in contact with us and we will be happy to help them.

Thanks, Lottie

Rated 5 out of 5 stars

Great service

It was the first time we have used A1, great service and team , they were always at the end of the phone to help the transfer of our handsets and lines .I would recommended them to anyone who is looking t place a number of handsets .

February 5, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service! Genuinely shocked that a company like this exists to make the choosing of a business phone and contract so easy. Will be recommending to other businesses.

February 2, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Always has fast & reliable service from A1. They listen and react to your requirements and work with you not forcing products on you which you don't need. Fully recommend them.

January 29, 2021
Unprompted review
Rated 5 out of 5 stars

Totally excellent service from start to…

Totally excellent service from start to finish. I can't rate the staff and service at A1 Comms enough. My latest issues with EE was swiftly resolved by Teresa at A1 who was so polite and friendly. If you need anything to do with phones give these people a call

January 26, 2021
Unprompted review
Rated 5 out of 5 stars

Cheap and the best!!!!!

Great communication, very helpful, transferred my lines from other networks without issue, guided me through the process and was cheaper than going direct!
A1 is truly A1!!!!

January 25, 2021
Unprompted review
Rated 1 out of 5 stars

Shady company.

Took £50 and £2,50 from my account before I got declined for a handset. It has been 3 weeks and still no refund, no email about a timescale regarding my refund. A week sure, but basically holding my money from me without any communication. And they call themselves A1 comms..... If you're considering a contract phone do not go through this sham of a company.

Went through the carrier myself and got a handset with instant clearance.

Dodgy company with zero customer care.

Edit. I've had zero messages requesting more information as stated below.

January 20, 2021
Unprompted review
A1 Comms logo

Reply from A1 Comms

Hi

Thank you for your review.

I have sent you a message requesting more information.

Thanks, Lottie

Rated 1 out of 5 stars

No dealings with this company

No dealings with this company, however my phone contract is due to finish soon and magically they're sending me texts with offers?! No way to stop these messages either! Sneaky marketing at its finest 😠

January 18, 2021
Unprompted review
A1 Comms logo

Reply from A1 Comms

Hi Caroline,

Thank you for your review.

I have sent you a message, requesting more information.

Thanks, Lottie

Rated 1 out of 5 stars

They take your money before you even…

They take your money before you even get approved. I want my Money ASAP thank you

January 14, 2021
Unprompted review
A1 Comms logo

Reply from A1 Comms

Hi Michal,

Thank you for your review.

Can you please ask the account holder if they are able to give us a call on 0345 413 6205 and we will be able to help further.

Thanks, Lottie

Rated 5 out of 5 stars

Really great company

Really great company, I’ve managed to get the best deal on the market for what I need, the team helped me 100% and kept me updated at every moment into my contract was completed and phone was delivered. Many Thanks Darren

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome as normal

Awesome as normal. This is the third time I have renewed via A1 comms & they have been excellent and super friendly again. Emma & Helen have been a pleasure to deal and extremely efficient. Thanks Again
Shaun. OpticsW

December 21, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Company with terrific customer service

Have been using this company since April this year and have been very impressed with the level of customer service and willingness to ensure customer satisfaction in supplying our company mobiles. Always available to help when needed.

Emma Derbyshire in particular has been superb to deal with throughout and would definitely recommend this company to anyone in the future.

December 18, 2020
Unprompted review
Rated 5 out of 5 stars

Great surprise

I found A1 Comms on a comparison site looking for a company mobile phone for a newly established business. It did surprise me at every stage of the process: incredibly tempting offer, professional customer service, can-do approach, fast order processing and good communication about delivery updates. I have to admit, I did not expect such a smooth experience, being a business without trading history - thank you so much, A1 Comms, you made it so much easier!

December 18, 2020
Unprompted review
Rated 1 out of 5 stars

Foul mouthed sales rep!

I was sent a text saying I was due for an upgrade. I called the A1 Comms and spoke to a sales rep and discussed possible upgrades. The sales guy said he needed to speak to a manager. Clearly he didn’t press mute on his phone as he was swearing at me. I questioned what he said, he put me on hold and then hung the phone up. Absolutely disgusted at the guys attitude and mouth and will not be recommending this company to anyone.

Update*
No response from Affordable Mobiles!

UPDATE!
The above situation has been resolved with outstanding service from Sam and Liam. This is the reason why I have always used Affordable Mobiles. (Apart from this one unfortunate incident)
Thank you very much Sam and Liam.

December 17, 2020
Unprompted review
A1 Comms logo

Reply from A1 Comms

Hi Steph,

Thank you for your review.

Please accept my apologies for anything that you have experienced. I am very surprised to hear that you have received such service, please be reassured that customer service is very important to us.

I will get a member of the team to contact you within the next 2-3 days.

Thanks, Lottie

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