AdGuard Reviews 9,661

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the customer service for being kind, helpful, and very responsive, often resolving issues quickly and efficiently. The apps are frequently highlighted as excellent, blocking ads flawlessly and working well across various devices, including Android and Windows. People appreciate the prompt responses from support and the overall positive user experience, noting that the software is well-designed and effective. However, some reviewers were not happy with the customer service, mentioning that inquiries went unanswered for days, or that support tickets were closed without resolution. A few other people also felt that the app could be disruptive, blocking computer screens, or had concerns about its security and origins.

What people talk about most

Customer service

Consumers generally report positive experiences with customer service, highlighting friendly, courteous, and... See more

Application

Reviewers highlight ambiguous aspects of the app, with many praising its effectiveness in blocking ads across... See more

Response time

People report positive experiences with response time, with many reviewers highlighting fast and prompt... See more

Website

Clients share ambiguous opinions on the website, with some praising its improved user experience and... See more

User experience

Users describe positive interactions with user experience, highlighting its efficacy, user-friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The app is amazing across devices, especially on Android. I turned on HTTP3/QUIC and not just my internet, but my PHONE itself got faster. FYI: I saw a 1/5 review on here by a user who downloaded... See more

Rated 5 out of 5 stars

I have been with ad guard for years and it's been a reliable product that's got my back with the online world, I can't stands ad's and being able to be online and not be bothered is great, Also the su... See more

Rated 5 out of 5 stars

An excellent app that blocks ads flawlessly. The technical support team is courteous and professional. In a critical situation, they patiently and accurately guided me through troubleshooting. Wishing... See more


Company details

  1. Software Company

Written by the company

AdGuard is the best way to get rid of intrusive ads and online tracking and to protect your computer from malware. Make your web surfing faster, safer and more comfortable with AdGuard!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quick, knowledgeable response

I went to Apple and for the first time they could not solve my problem and directed me to the developer. I followed up with a question to ADGuard and received a quick response with detailed instructions to correct my problem (Could not turn on extensions for ADGuard).
Very professional customer service! I recommend to anyone looking for an ad blocker!

December 6, 2024
Unprompted review
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Rated 5 out of 5 stars

AdGuard Support is Amazing

AdGuard support went the extra mile, and replied kindly and swiftly to correct a small sales tax issue on my recent license upgrade. Such fantastic and responsive service is a beautiful thing, and is but one reason why I am a longtime Adguard customer (their flawless ad blocker is the other). Many thanks to all the folks at AdGuard!

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

I have to say

I have to say, this is the best product I've ever used. Installing this on my kid's Fire Tablets has completely stopped the overload of ads and junk promotions they were getting. It actually makes those devices usable again. We use it on all of our devices now, and it's amazing how much advertising has been cut down and how we can use our devices without interruption.

November 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Response to my query fantastic!

Unbelievably rapid response to my report of an issue! I was fortunately able to resolve the problem myself. A ticket was raised within moments (by AdGuard); subsequently closed (at my request); and acknowledged by AdGuard, all within a matter of a couple of hours. I am now enjoying ad free browsing once again.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

You guys responded real quick to my…

You guys responded real quick to my queries. It took you sometime to get warmed up. My initial query took you sometime to first respond to, but once started, you guys responded well and came up with a resolution real quick. That was awesome! Thank You!

November 15, 2024
Unprompted review
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Rated 4 out of 5 stars

Great features, but battery drain and slow performance on MacBook. Impressive customer service.

AdGuard worked perfectly on my iPhone (though it only supports safari), so I installed it on my MacBook Pro and bought a subscription.

Unfortunately, it drained the battery and made my computer very slow with the fan going crazy. I requested a refund and it was accepted within the same day.

AdGuard has a lot of great options, like the annoyances filters and the ability to customize your personal settings. It’s also easy to navigate in both the app, software and chrome extension.

It might work better for a desktop computer, but I suggest you test it out with the free trial before buying a subscription.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

This is the fastest VPN in the world…

This is the fastest VPN in the world hands down. The speed I am getting while connected to the VPN is exactly the same speed as I would normally get from ISP whereas with other VPNs the speed usually drops drastically. In addition, their tech support is top notch, they will stay with you until any concern is rectified.

November 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Well i messed up and had two…FAST SERVICE

Well i messed up and had two subscritions i didnt relise so it stoped working So i sent a msg to them and we sorted out the problem on the same day they were a Great help and all my adds are blocked again ive been using them for a few years now and have told many friends one who is coming for a visit soon and he will see how good it is so he can talk his wife into it,cheers

November 2, 2024
Unprompted review

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