Ordered the pillows and they arrived quickly. So all good with that side of things We only were able to use for about a week before we went away on holiday. Now back we have had about another 10 day... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The pillows are simply amazing. They do exactly as described - soft on the outside and firm on the inside. Time will tell whether they keep their puffed up shape or flatten out like all other pillows... See more
Company replied
The Aeyla Dual Pillow is an absolute game-changer for my sleep! After a month of using it, my general comfort has skyrocketed and my morning neck pain is still there but not as bad. It delivers the ul... See more
Company replied
Pure bliss, had my new pillows a month now, but still only really need one atm, sooo beautifully soft, but supportive. Have been sleeping alot better. As l said before, l was a bit wary to get them,... See more
Company replied
Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A good night sleep is important to me
A good night sleep is important to me. Not waking up with a painful neck is starting my day right and ready for my responsibilities.
Self care is neccessary in today's living.
August 12, 2026
Unprompted review
Reply from Aeyla
Hi Alicia,
Thank you for your thoughtful review!
We couldn't agree more that a good night's sleep is an important part of looking after yourself. It's wonderful to hear that your pillow is helping you wake up feeling more comfortable and ready to take on the day.
We're so pleased Aeyla has become part of your self-care routine. Thank you for sharing this with us! 💛
Warm Regards,
Customer Care Support ~ Aeyla
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Foamo pillow - exchanged
I originally ordered the dual pillow and realised it was not the pillow I wanted. I had x2 exchanged for the foamo and this pillow is absolutely perfect! The fact you can adjust the filling to the perfect height is amazing and it is soooo comfy and soft but also provides lots of support for a side/front sleeper. Very happy with the service and pillows. Worth every penny!
October 2, 2026
Unprompted review
Reply from Aeyla
Hi Rachel,
Thank you so much for your wonderful feedback!
We're delighted that exchanging your Dual Pillows for FOAMO Pillows turned out to be the perfect choice for you. It's lovely to hear how much you're enjoying the adjustable filling and that you've found just the right balance of softness, height and support for your sleeping position.
We're also pleased our team could help make the exchange process a positive experience. Thank you for giving us the opportunity to find the right pillows for you! 💛
Warm Regards,
Customer Care Support ~ Aeyla
Really impressive customer service
There was some delay in delivery - it turned out that an earlier email to me explaining, had gone astray My query was answered in minutes, I was completely reassured I was even offered loyalty incentives even though I realised the delay was unavoidable Some big companies could take a lesson from this great customer service! I look forward to giving another review after delivery
October 10, 2026
Unprompted review
Reply from Aeyla
Hi Anna,
Thank you for taking the time to share such kind words about our customer service team!
We're sorry there was some confusion surrounding your delivery update, but we're really pleased our team was able to respond quickly, explain the situation and put your mind at ease.
Your comments about our customer care genuinely mean a lot to us, especially while you're still waiting for your order.
Thank you for your patience and understanding, Anna. We hope you'll love your pillows just as much as the service you've received, and we look forward to hearing what you think once they arrive! 💛
Warm Regards,
Customer Care Support ~ Aeyla
Reply from Aeyla
Hi Paul,
Thank you so much for your lovely feedback!
We're delighted that you're enjoying your Aeyla pillow and feel it's been worth every penny. That's exactly the kind of experience we hope to provide.
Thank you for choosing us, and here's to many more comfortable nights! 💛
Warm Regards,
Customer Care Support ~ Aeyla
Sleep with Aeyla pillow
Having used the pillow for the last 4/5 weeks I appear to be sleeping better with less problems with a stiff neck in the morning…
October 11, 2026
Unprompted review
Reply from Aeyla
Hi Ray,
Thank you so much for sharing your experience with us!
We're really pleased to hear that after 4–5 weeks of using your Aeyla pillow, you've noticed an improvement in your sleep and are waking up with less stiffness in your neck.
It's lovely to know that your pillow is making a positive difference to your mornings, and we hope it continues to bring you restful and comfortable nights ahead.
Thank you for choosing Aeyla! 💛
Warm Regards,
Customer Care Support ~ Aeyla
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Quick delivery
Quick delivery. Great pillow. Told friends and family how good the pillows are. Bought 4 so far and would buy again.
September 1, 2026
Unprompted review
Reply from Aeyla
Hi Pk,
Thank you for your fantastic review!
It's wonderful to hear that your pillows arrived quickly and that you've enjoyed them enough to purchase four so far!
Knowing you've been recommending Aeyla to your friends and family really means a lot to us. We're so grateful for your continued support and would be delighted to welcome you back again! 💛
Warm Regards,
Customer Care Support ~ Aeyla
Promises lots… delivers nothing as yet!
After ordering on 8/9 after reading great reviews about both the pillows, delivery & service… I’m disappointed to be sitting here without either of the pillows I ordered over a month ago! This is despite other orders seemingly being delivered promptly according to reviews on here. After enquiring, I was told this was due to supply issues. This now doesn’t ring true and I’m now here wondering whether the pillows will actually arrive! So disappointed in what I hoped was going to be a great purchase from a seemingly reputable company.
September 8, 2026
Unprompted review
Reply from Aeyla
Hi Charlotte,
We're really sorry to hear how disappointed you've been with your experience, especially after placing your order over a month ago with such high expectations of our pillows and service.
We completely understand why seeing reviews from customers who have already received their pillows would make you question the delays. Some of these reviews may be from customers who placed their orders before the recent stock issues, but we appreciate that this doesn't make your wait any less frustrating.
We sincerely apologise for the lack of clear updates and the uncertainty surrounding your order. We know that simply explaining the stock delays isn't enough when you've already been waiting this long.
We'd really appreciate the opportunity to look into your order personally and provide you with a clearer update. Please contact us at support@aeyla.co.uk so our team can check the latest delivery estimate for you.
Thank you for your patience, Charlotte. We're sorry we've let you down so far, and we hope we can restore your confidence in us. 💛
Warm Regards,
Customer Care Support ~ Aeyla
The pillows are simply amazing
The pillows are simply amazing. They do exactly as described - soft on the outside and firm on the inside. Time will tell whether they keep their puffed up shape or flatten out like all other pillows I've tried. They are very comfy and were delivered quickly and well packaged. I would definitely recommend this company and these pillows - you won't regret it!
October 8, 2026
Unprompted review
Reply from Aeyla
Hi,
Thank you so much for your wonderful review!
We're really pleased to hear that you're enjoying the balance of softness and firmness in your Dual Pillow and finding it so comfortable. It's also great to know that your order arrived quickly and well packaged.
We hope your pillow continues to hold its lovely shape and keeps you comfortable for a long time to come. Thank you for your recommendation and support! 💛
Warm Regards,
Customer Care Support ~ Aeyla
Head and Neck radiotherapy for cancer…
Head and Neck radiotherapy for cancer leaves me with a lot of pain and tension in my neck and upper back - this is a very comfy yet supportive pillow - have swapped 2 normal pillows for 1 from Aeyla which seems to help my neck tension.
October 10, 2026
Unprompted review
Reply from Aeyla
Hi Jackie,
Thank you for sharing your experience with us.
We're sorry to hear about the pain and tension you've been experiencing following your treatment. It means a lot to know that you've found our pillow comfortable and supportive, and that switching from two pillows to one seems to be helping with your neck tension.
We really appreciate you taking the time to share your experience and hope your pillow continues to bring you some much-needed comfort. 💛
Warm Regards,
Customer Care Support ~ Aeyla
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This pillow has been a game changer
This pillow has been a game changer, the pain in my neck and back has reduced and I feel I can sleep for longer once I get to sleep.
October 10, 2026
Unprompted review
Reply from Aeyla
Hi Sandra,
Thank you for your lovely feedback!
It's wonderful to hear that your pillow has been such a game changer for you, especially with the improvement you've noticed in your neck and back discomfort.
We're so pleased you're feeling more comfortable and able to enjoy longer periods of sleep. Thank you for giving Aeyla a try! 💛
Warm Regards,
Customer Care Support ~ Aeyla
Took a bit of getting used to but now…
Took a bit of getting used to but now I’ve really settled into the soft voluptuousness of these super pillows
My grandson came for the weekend and stole his grandads pillow he thought it was so good (don’t think grandad will be getting his pillow back!)
October 2, 2026
Unprompted review
Reply from Aeyla
Hi Cathie,
Your review really made us smile! Thank you so much!
We're glad you gave your pillows a little time to get used to, and it's lovely to hear that you've now settled into their softness and comfort.
And it sounds like your grandson has become quite the Aeyla fan too! Poor Grandad might have to start looking for a replacement pillow at this rate! 😄
Thank you for sharing such a lovely story with us. 💛
Warm Regards,
Customer Care Support ~ Aeyla
Dual Pillow Heaven
Never ever have i had a pillow as comfortable as my Aeyla dual pillow. When it arrived I thought there is no way this is going to help me. How wrong I was. It moulds into you neck giving the best support and is doesn't misshape. Easy to order, excellent delivery. The quality is the best ive found. Definitely worth the money
October 10, 2026
Unprompted review
Reply from Aeyla
Hi Alison,
What a lovely review! Thank you so much!
We love hearing when someone starts out a little unsure and ends up pleasantly surprised. It's fantastic to know that your Dual Pillow has turned out to be so comfortable and supportive, especially around your neck.
We're also pleased that you're happy with how well it holds its shape, the quality and the smooth ordering and delivery experience.
Thank you for trusting Aeyla and for sharing your experience! 💛
Warm Regards,
Customer Care Support ~ Aeyla
The best pillow EVER
The best pillow EVER! I have spent years searching for the perfect pillow. With this the search is over. Also, customer support is superb, they were so accommodating and kind to a pre-sale query I had. The 2 in 1 pillow ticks all the boxes, fabulous quality. I so wish I had found them sooner. Thanks so much Aeyla!
October 9, 2026
Unprompted review
Reply from Aeyla
Hi Rita,
Thank you for such a wonderful review!
After years of searching for the perfect pillow, it must feel lovely to have finally found one that ticks all the boxes! We're so happy that you're enjoying the comfort and quality of your Dual Pillow.
It's also especially nice to hear your kind words about our customer support team. We're glad they were able to help with your questions before ordering and make you feel looked after.
Thank you for choosing Aeyla, Rita. Your lovely feedback means a lot to us! 💛
Warm Regards,
Customer Care Support ~ Aeyla
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How are there so many recent…
How are there so many recent reviews?!!!! How are customers recieving their orders?!!! I placed my order for two of the dual pillows on 9th September only to then receive an email like other complaints that due to a 'surge in demand' I too would not receive my order until the year dot and if I cancelled and tried to reorder again, I would go to the back of the queue and definitely wouldn't see the pillows until the distant future! So how come I still seem to be that customer that hasn't heard anything about when my elusive pillows will turn up, even though I didn't cancel but there's new reviews coming in so I can only assume there's pillows being delivered out there?!!!!
September 9, 2026
Unprompted review
Reply from Aeyla
Hi Sharon,
We're really sorry for the frustration and confusion surrounding your order, especially as you've been waiting since 9th September without a clear update on when your pillows will arrive.
We completely understand why seeing recent reviews from customers who have already received their pillows would raise questions. Some reviews may be from customers who placed their orders before the current stock delays, but we appreciate that this doesn't make your wait any less frustrating.
We're also sorry if our previous communication made you feel pressured to keep your order rather than cancel. That certainly isn't how we want our customers to feel.
We'd really like to look into your order personally and provide you with a clearer update on its expected delivery. Please contact us at support@aeyla.co.uk so our team can check this for you.
Thank you for your continued patience, Sharon. We're sorry we've kept you waiting and hope we can make things right for you.
Warm Regards,
Customer Care Support ~ Aeyla
Best pillows that I have purchased
Purchased two pillows. Arrived quickly and well packed.
They are different from any other pillow that I have. A pillow within a padding.
Not too high not too low just right. I do still toss and turn at night and I do still have neck pains but they are the best comfortable pillows that I have found.
July 9, 2026
Unprompted review
Reply from Aeyla
Hi Carole,
Thank you for taking the time to share your experience!
We're glad your pillows arrived quickly and well packaged, and that you're enjoying the unique pillow-within-a-pillow design.
It's lovely to hear that you've found the height just right and that they're the most comfortable pillows you've tried, even though you're still experiencing some restless nights and neck discomfort.
We really appreciate your honest feedback and hope they continue to bring you comfort. 💛
Warm Regards,
Customer Care Support ~ Aeyla
A quality night's sleep 😴 is what we…
A quality night's sleep 😴 is what we all look for and these pillows are it perfect shape no stiff neck and bright and early morning feeling fully refreshed you have to try wouldn't buy any other pillows again
5 STAR PLUS many thanks
September 9, 2026
Unprompted review
Reply from Aeyla
Hi Donald,
Thank you so much for your fantastic review!
Waking up bright and early feeling fully refreshed, without a stiff neck, sounds like a wonderful way to start the day! We're so pleased that your Aeyla pillows are giving you the comfort and support you've been looking for.
And hearing that you wouldn't buy any other pillows again is such a lovely compliment. Thank you for your enthusiasm and support! 💛
Warm Regards,
Customer Care Support ~ Aeyla
One of the worst customer experiences I…
One of the most disappointing customer experiences I have encountered. Although the initial issues with my order were addressed, the order was subsequently cancelled. Despite repeated requests for a refund, I am still waiting for my money to be returned. At present, someone is retaining funds to which they are not entitled, and if this situation continues any longer, I will have no alternative but to refer the matter to the Financial Ombudsman for intervention.
I do not raise complaints lightly, but I do expect a reasonable standard of customer service. I appreciate that problems can occur, but I also expect every effort to be made to resolve them and restore customer confidence. Unfortunately, the issues I have experienced have completely undermined my trust in this company, which is why I feel compelled to share my concerns.
October 9, 2026
Unprompted review
Reply from Aeyla
Hi Georgio,
We're very sorry to hear how disappointing this experience has been, particularly that you're still waiting for your refund after your order was cancelled. We completely understand your frustration, and you're right to expect a timely resolution and clear communication from us.
We're sorry that you've had to chase this repeatedly. We'd really like the opportunity to look into this and establish what's happened with your refund. Please contact us at support@aeyla.co.uk so our team can review your case and help get this resolved.
Thank you for bringing this to our attention, and we're sorry we've let you down. We hope we can make things right for you.
Warm Regards,
Customer Care Support ~ Aeyla
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Great nights sleep
Great nights sleep. Soft yet supports the head while sleeping on side or back.
September 5, 2026
Unprompted review
Reply from Aeyla
Hi Monica,
Thank you for your lovely review!
It's great to hear that you're enjoying comfortable nights' sleep and that your pillow provides the right balance of softness and support, whether you're sleeping on your side or back.
We really appreciate you sharing your experience! 💛
Warm Regards,
Customer Care Support ~ Aeyla
I bought my first double pillow 4 years…
I bought my first double pillow 4 years ago and it immediately helped me have a more restful sleep supporting my neck and head. Last year I noticed Aeyla were doing a BOGOF deal of the double pillow, when I rcvd my order it was still the same model but the construction and quality didn't have the same support and was far softer and lighter. I was greatly disappointed and I would need to consider if I was to buy anymore.
Through conversation with Aeyla, I have received a 50% refund on my last purchase, due to my disappointment with the Dual Pillows I received. Which I'm verygrateful for.
I still find it hard to understand why 2 examples of the same pillow feel very different in weight and support.
October 10, 2025
Unprompted review
Reply from Aeyla
Hi Graeme,
Thank you for taking the time to share your honest feedback and for being a returning Aeyla customer.
We're really pleased to hear that your first Dual Pillow made such a positive difference to your sleep and provided the support you needed. However, we're sorry that your more recent purchase hasn't lived up to the same experience, particularly as you were expecting the comfort and support you'd previously enjoyed.
We completely understand your disappointment, especially after having such a good experience with your original pillow. Your feedback about the difference in firmness, weight and overall quality is important to us, and we'd really appreciate the opportunity to look into this further.
Please feel free to contact our team at support@aeyla.co.uk so we can review your concerns and see how we can help.
Thank you again for your continued support over the years, Graeme. We hope we can restore your confidence in Aeyla. 💛
Warm Regards,
Customer Care Support ~ Aeyla
Beware Long long long delivery times
Beware. No where on the website shows delivery lead times and thus you expect stock to be in when you order. However in my case 'the demand has been overwhelming' and there are delays. An email from a founder says they expect delivery in 3 weeks and they will then ship out but further emails to support say deliveries are expect in 6 weeks. So the founder lied? So according to support my order will take over 2 months from order date to received all being well. This is really poor service. Btw all of the support communication is trash AI generic responses. No human touch. These pillows are not cheap and honestly I'm regretting my order as this is stressful.
September 20, 2026
Unprompted review
Reply from Aeyla
Hi Sam,
We're sorry for the frustration and uncertainty caused by the delays with your order. We understand how disappointing it is to expect a quicker delivery, only to receive changing estimates and conflicting information.
Demand following our recent promotion was much higher than anticipated, resulting in stock delays and longer lead times than we would normally expect. However, we recognise that delivery estimates should be clear and consistent, and we're sorry this hasn't been your experience.
We also take your feedback about our support responses seriously. We want every customer to feel heard and to receive a response that addresses their individual concerns, rather than something that feels generic.
We appreciate you being honest about how this experience has affected your confidence in us. If you'd like us to review your order and confirm the latest delivery estimate, please contact us at support@aeyla.co.uk. We'll do our best to provide you with a clear and helpful update.
Warm Regards,
Customer Care Support ~ Aeyla
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