Air Serbia Reviews 

What a **** company.
I brought an expensive empty water bottle in my bag. Checked it in in Denmark. Brought it to Albania. EMPTY!

On my way back they opened my bag after is was checked in. And they threw out an EMPTY CONTAINER. Why? What hazard did it pose.

Would give zero stars for the complete lack of service and this was just the last straw.

Would NOT recommend.

Choose another airline if possible. 👇

I filed a claim for a delayed flight in July and still haven't received a response. I've emailed several times for an update, but I get no response. Very disappointing!

Not sure why and how, but I have been using Air Serbia for years now and my experience was always lovely . Flights, customer support, just all.

Flight from Tivat to Belgrade delayed two hours except they didnt tell us and just kept the boarding sign blinking when there was no plane. I asked what was going on and no one knew. Missed connecting flight so they put us up in a horrible hotel away from the city centre. Do not travel with Air Serbia - they are slow and incompetent and rude. They seem to be unaware that they are completely unprofessional operating in substandard conditions - oh yes, it was so funny when the plane landed and all the business class curtains crashed onto the floor- they can’t even get their fixtures right!

Got stuck in Serbia because of them. They delayed the flight by 2 hours promising us our connecting flights would still fly. They did not... The hotel I got to sleep in because of this was very rundown. The staff everywhere in Serbia was unhelpful and they kept bickering even at each other. What a horrible country.

This morning, my husband was on a flight to Chicago from Belgrade. His original ticket was with KLM but since they are in strike today, flights were re booked. Ticket included first checked bag for free and second for a fee. The officer at the desk asked first for 16000 dinars, my husband said that he doesn`t have dinars, the officer said put 100 euros in your passport and I will let your bag go, he said that he has just dollars, the officer accepted it. As of today, 100 euros=11,170 dinars and 100 dollars=9,880 Serbian dinars. WHY and how is this possible???

Terrible customer service with lost luggage. No care shown towards the situation. No customer support.

They deleyed a flight and we lost a connected flight with the same company. They knew that we were late and they didnt wait 15 minutes with the other flight or they didnt find any other proper solution. We (at least 50 people) wait hours in the airport until they bring us to an hotel with the bus. They give us more connection to arrive at our destination early in the morning (but we will arrive very late at the destination for the new connection).Bad service extremely slow under emergency situations caused by them and no understanding to us. Don't choose them. Not because of the problem that was caused but because of their response to the issue. They were annoyed and cranky to solve their mistake except that I never saw a smile, a "hello" or a "sorry for what happened ".

The problem is not that because of them we lost our flight to Oslo and tons of people from any kind of destination lost their flights are stuck in Belgrade overnight. The problem is that everyone treated us like animals. Bitchy and angry faces to all of us that are stressed and scared and tired and lost also our next flights and money. Waiting here for a buss to take us to a hotel for many hours. They gave us a new flight extremely early in the morning with more connections. Bad service extremely slow under emergency situations caused by them and no understanding to us. Don't choose them especially if you plan a trip including different companies. Not because of the problem that was caused but because of their response to the issue.

Everything went wrong and there is no costumer service do not ever fly with this company

Absolutely the best airline out there. Shout out to Serbia Air. Have flown with plenty of western companies that have had delay on multiple ocassions and never been compensated in fact i'v been scammed by few of them but cant say the same about Serbia Air. Only 2 hours delay of my flight and provided us with money for food and bevarages unlike Lufhansa, Turkish Airlines etc etc. Due to the delay i missed my connecting flight but situation was handled extremely well by the team of Air Serbia. We were immediately situated in a 5* hotel and booked on the next flight available with 3 meals included. Taken from the airport to hotel and back by them. Had the chance to see Beograde thanks to that. It is just a lovely city and amazing welcoming people. Highly recommend them over any other company out there. No matter the cost of your flight they will provide you with 5* experience. Hands down - the best airline out there!!!!

They are thieves. I am going yo take legal actions against them. I cancelled the flight and they told me that according to my ticket, I have to get tack some money. However, despite the numerous emails we exchange, they have not refund yet. I an going to take legal actions against them.

I purchased a ticket through the Air Serbia website. The site and the mobile app do not provide any clear information about traveling with pets (UX and information quality – zero). After buying the ticket, I called to register my dog and was told that it was not possible on my selected flight, with no further explanation. The only option given was to change the ticket, which cost me:
2x65€ fare difference
2x140€ penalty per ticket
15€ agent booking fee
In total, I had to pay over 400€ in extra charges due to their lack of transparency.
On top of that, I cannot even leave a comment on their website because my flight is scheduled for next month and the review option is not yet active.
This shows that Air Serbia has a non-transparent booking system that easily misleads customers.

Luggage late 45 mins and missing next flight couse of it. Not reccomended

We paid for a more expensive daytime fare because we were traveling with two small children. The airline unilaterally changed our flight to an overnight connection. When questioned, the answer was simply: “Cancel if you don’t like it.”

One week before departure, the flight was changed again - to another overnight transfer in Belgrad, leaving no alternatives.

Each ticket includes one checked bag + one cabin bag by law. We had no cabin baggage at all, only two lightweight strollers - accepted on board without issue by five other airlines. Here, we were forced to check them in, despite the overnight transfer and the clear need to use them immediately after landing. This is both unfair and a direct violation of passenger rights.

At the transfer in Belgrade, ground staff (not Even in uniform) behaved rudely to other passengers. Delays are frequent and appear to be the norm.

The only positive: professional and kind cabin crew, and excellent pilots. Everything else - inflated ticket prices (even charging for an infant without a seat), repeated last-minute schedule changes, disregard for families, violation of baggage rights, and unprofessional ground handling - is unacceptable.

One star. This airline operates in chaos, ignores basic regulations, and will not be considered again.

THEY LOSE LUGGAGE!!! 🚨✈️ @airserbia this is unacceptable! Once again, you LOST our checked backpacks on our return flight from Istanbul to Barcelona via Belgrade. A ridiculously short connection that forced passengers to RUN through the airport, and of course, our luggage never made it. We’re tired of this lack of responsibility and zero care for your customers. SORT THIS OUT NOW! We demand urgent action and accountability. #AirSerbia #NeverAgain

Yesterday while booking two tickets from Podgorica to Sarajevo via Air Serbias website, the website kept telling me that the price has changed right before the approval of the transaction, and I had to do it many times finally we booked the two tickets to a higher price :( it doesn’t end there, when I got the ticket by mail it was 22 September instead of 22 August, for some reason, we got the wrong date, I called right away to cancel the tickets for a full refund, but I only could get the taxes, which is almost nothing. When something like that happens with other airlines, you always get your full refund when you call right away within an hour.
The customer service lady was not friendly, but she offered to change the ticket for us for an additional, $50 fee and $350 difference per ticket :) and that’s more than twice what you can buy the ticket for.

Rude stuff at London Heathrow airport, poor customer service online and via the phone. Would never ever fly with Air Serbia again!

I’ve flown thousands of flights over the years with airlines all over the world, and Air Serbia stands out as possibly the worst airline experience I’ve ever had.

Everything about this airline feels broken. Customer service is non-existent: staff are unhelpful, dismissive, and at times outright rude. Communication is terrible, with passengers left in the dark on delays, cancellations, and changes. The booking process, check-in, and even basic enquiries are handled with an attitude that makes you feel like an inconvenience rather than a customer.

The onboard product is just as poor – uncomfortable seating, lack of organisation, and no sense of accountability for even the simplest requests. It’s as though customer experience has been completely disregarded.

Airlines can have issues, but what makes Air Serbia different is the consistent lack of care, structure, or willingness to resolve them. After this experience, I would actively avoid flying with them again and would recommend anyone else to do the same. There are plenty of airlines in Europe that treat passengers with basic respect and professionalism, Air Serbia simply isn’t one of them.

Every Friday the flight from Oslo to Belgrade is delayed with a result to miss out connecting flight to Thessaloniki the pilot today 15.08.2025 didn’t care to wait 10 minutes in order for us to get onboard Air Serbia rebooked us flights after 10 hours, we asked for a hotel but they declined by far the worst airline I have ever worked with every employee that we encountered the last 2 years is rude and very unprofessional