I can not commend the two delivery men enough. The delivery of our bed and freezer was their last drop for the day. They were courteous, polite and took their time to do things right. They respected... See more
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Review summary
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The gentlemen and staff made me full aware with update texts and phone call to estimate my delivery on time Fabulous delivery couldn't be helpful enough, both men had fantastic people skills . Outs... See more
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The delivery drivers Gordon and Davie were extremely helpful and went above and beyond what they should do. Mention also to Rosie at the call centre who couldn't have been more helpul. Excellent ser... See more
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Informed of delivery every step of way by phone and text. Arrived on time. Pleasant and helpful delivery person. Careful of property. Item well packaged. All round 5 star plus delivery service.
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Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
264K reviews
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Great service without any problems.
October 8, 2026
Properly delivered!
October 8, 2026
Arrived 5 hours after delivery slot
Arrived 5 hours after delivery slot. No updates, tried to get in touch with them and got a robot response 2 days after the delivery date. The actual delivery guys were nice people. Rest was awful
October 8, 2026
Nice to wait all day and cant get hold of the drivers
Brought a TV on Amazon for delivery in 2 days when I would be at my office. I received a confirmation that the delivery had been pushed back a day; not a problem, but this was for my son to give to him when he moved into his new house. I could get it on the new date and give it to him on the day he got his keys. Night before message saying delivery will be between 1135-1335 and they will call 30- 60 minutes before. It's now 1659, and on my 2nd call to the head office, they can't get hold of the drivers. Appalling service
October 9, 2026
Unprompted review
Goods arrived on time
Goods arrived, undamaged within the time window that i had been given. Delivery guys were friendly and polite, placing the heavy radiators where we asked them to.
A good experience :)
October 8, 2026
Delivery arrived 1 1/2 later than…
Delivery arrived 1 1/2 later than stated by which time the person waiting for the package had leave. No phone was received as they state is done prior to delivery only an email which I don’t have access to during the day. They now want £50 to re-deliver, I don’t think so. The only loser in this is the merchant as they will have to refund and get no future business from me.
October 7, 2026
Unprompted review
Excellent customer service
After ordering a mattress online we were contacted by AIT to inform us of a delivery date. The evening before delivery day we received a two hour time slot and then the delivery drivers rang about a half hour away to let us know they wouldn't be long. Steve and colleague arrived and couldn't be more helpful. Mattress unwrapped and put in place.
October 6, 2026
Great communication from delivery…
Great communication from delivery drivers with update on delivery time. Polite and professional.
October 8, 2026
Very happy
Regular updates on the progress of the delivery.
Prompt delivery by an exceptionally pleasant and helpful man. If only all couriers were the same!
October 8, 2026
No problems at all.
No problems at all.
The two gents were on time and totally professional.
October 7, 2026
Unprompted review
Great delivery
delivered exactly as informed, updated frequently, so no problems at all.
October 7, 2026
Unprompted review
Helpful courier
Good communication, very helpful courier brought heavy awkward package into house and made secure.
October 8, 2026
The day we ordered it we could choose a…
The day we ordered it we could choose a date it was lest than a week and we had our order they kept us informed very step of the way the night before we had a text with time slot and on day of delivery thw driver phoned and said he would be with us in about 45 to 1 hour and they were here and put the 2 single kingsize electric beds together the first night we had a good sleep price was good to
October 8, 2026
Good drivers called me before arriving…
Good drivers called me before arriving and took the parcel to third floor
October 8, 2026
The live tracker was useful
The live tracker was useful, and although they arrived about an HR and a half outside the allotted time, I received a call about 30 mins prior and also once arrived.
The sofa was very heavy and the 2 men called for the 3rd colleague in the van to help.
They were speaking quite loudly in their own language on approach to my doorstep while trying to figure out how to best enter, and appeared to be in a hurry and inexperienced.
The space was very tight, due to the large sofa, but they managed to get it in the hallway.
The sofa was left in the hallway, even though I was asked if I wanted it assembled.
October 7, 2026
This is their fifth attempt to deliver…
This is their fifth attempt to deliver and over a month since the first attempt.
This time their excuse is that I was not at home, which is a barefaced lie. I was wondering round the house, looking out of windows and checking my phone in case they couldn't find it.
ETA: It turns out they went to a house with a similar name (I live at X House, they went to X Cottage) in a different road with a different postcode. Even though I'd added the What Three Words location to my order. They did not bother to ring me.
At least the call centre was honest about this and didn't attempt to cover it up, which is something.
Fingers crossed for delivery attempt number six.
October 9, 2026
Unprompted review
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