Although over 1.5 hrs later than original advised time, delivery chaps were very pleasant abd helpful. Called me with 20-30 mins notice, apologised for their being late. On a side note I did get a tex... See more
Company replied
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Review summary
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Reviews shaping this summary
Excellent communication when delivering my new mattress. Gave me a time slot and was running early so message me to let me know and also called to say they were arriving soon. This was so helpful. T... See more
Company replied
2 very likeable chaps delivered the heavy recliner up into the house. They positioned it exactly where I wanted it excellent service. I really appreciated the phone call half an hour before they arriv... See more
Company replied
A very easy ordering process, followed up by regular email and text communications. The delivery team arrived in the allocated time period and phoned to let me know when they were 35 minutes away.... See more
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Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
257K reviews
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Deliveries were fine
Deliveries were fine - but slightly confused as to why two items from the same supplier should be delivered by two separate vans on the same day!
August 21, 2026
Reply from AIT Home Delivery UK Ltd
We appreciate your feedback regarding the deliveries. We understand your confusion about receiving two separate vans for items from the same supplier. We are always looking for ways to optimize our delivery process.
On time - no issues
Arrived on time and within the allocated time slot with a call beforehand to confirm the exact time of arrival.
No issues
August 20, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service, especially the timely arrival and pre-delivery call. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were pleased with both the service and the communication provided. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Our delivery was on schedule and we…
Our delivery was on schedule and we were kept updated at every stage of the process. Our driver was polite and helpful. Very pleased with the service.
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that your delivery was on schedule and that you were kept updated throughout the process. It's especially pleasing to know that our driver was polite and helpful. Your kind comments are greatly appreciated and will be shared with the team.
Excellent delivery service,kept me…
Excellent delivery service,kept me informed with regular updates and delivered product in a timely manner, the frienly delivery team put the weighty delivery where i asked them to
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that you had such a positive delivery experience. It's fantastic to know that you were kept informed with regular updates and that your product was delivered in a timely manner. We're especially pleased that our friendly delivery team placed your weighty delivery exactly where you asked them to.
all went well
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Super polite and they kept me ip to…
Super polite and they kept me ip to date throughout x
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that our team was polite and kept you updated throughout the process. Your kind comments are greatly appreciated.
Very prompt with up to date delivery…
Very prompt with up to date delivery information / updates. Excellent service experience.
August 20, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you found our delivery information and updates to be very prompt, and that you received excellent service.
Came at agreed time
Came at agreed time, called ahead to ensure we were in. Professional service
August 19, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that we arrived at the agreed time and called ahead to ensure you were in. We're also pleased that you found our service professional.
Very disappointed in the company
Very disappointed in the company. The delivery men couldn't be less helpful or willing to listen to any instructions to help them to do their job. We ultimately didn't have them do what they had been paid to do as they were too difficult to deal with.
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations, and we're committed to resolving your concerns. I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail and work towards a satisfactory resolution. Thank you for your patience!
Tracking online was easy to use but…
Tracking online was easy to use but ended up not being very accurate. We were advised of a 2 hour window but the driver went past our address and looked like they went to the next one instead. Ended up being over half hour later than advised so that was shame as everything else was good
August 22, 2026
the plan of deliver happened within the timescale planned.
very clear delivery times made open to me and i was kept informed and received a phone 30 mins before my delivery was made.
August 21, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that you found our delivery times clear and that you were kept informed, including the phone call 30 minutes before delivery.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our team was prompt, helpful, and courteous. Providing a professional and customer-focused service is something we take great pride in, and it's wonderful to know that your experience reflected these values.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that our team was very kind and that your delivery arrived on time. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Excellent service
All good, had a delivery slot for the day and the driver phoned before hand to say when he would be there. Always so helpful. Delivery was fine, no problems.
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We are delighted to hear that you were kept informed about your delivery slot and that our driver called ahead. It's wonderful to know that your delivery was smooth and problem-free.
Perfect
Delivered a mattress. Clear information about the time they would arrive. They put the matress in place and took away all the packaging.
Perfect
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service, especially with the clear communication and the team going the extra mile to place your mattress and remove all the packaging. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Kept well informed from start to…
Kept well informed from start to finish, from ordering to receiving well done.
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that you were kept well informed throughout the entire process, from ordering to receiving your item. It's wonderful to know that our communication met your expectations.
Excellent delivery
Excellent delivery, the driver actually rang to say he was about 30 minutes away.
August 23, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review. We're delighted to hear about your excellent delivery experience and that our driver called ahead to let you know they were about 30 minutes away. We appreciate your feedback.
Fast quick service!
August 23, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Thank you
happy with the delivery , on time and kept us updated with the time . They handled the products carefully .
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery was on time, that you were kept updated, and that our team handled your products carefully.
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