Kept informed of delivery date. Phone 30 mins before arrival. 2 people arrived who were polite, worked quickly, set up bed, checked it was in correct location in room and left taking all packaging. Wo... See more
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Review summary
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What people talk about most
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The delivery guy's phoned me twice to keep me advised that they were running a little late which was very helpful, also they kindly carried the mattress upstairs for us. Unfortunately they went away s... See more
Company replied
The two delivery men worked around a problem with my cold water supply. The shut off tap would not close, but by turning off the house water supply and some careful work they were able to install my... See more
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The drivers arrived at the delivery’s slot, they called before hand to ensure I was home and ready. They were very kind helping to bring the bed frame and mattress all the way up the second floor thr... See more
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Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
258K reviews
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Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were kept informed and that our drivers were friendly and helpful. Your kind comments are greatly appreciated.
Really nice men delivering my new TV
Really nice men delivering my new TV. Took care and placed it inside my specified room. Really friendly!
August 24, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are so pleased to hear that our delivery team was friendly and took great care in placing your new TV in your specified room. Your kind words are greatly appreciated.
Great service delivered as requested…
Great service delivered as requested and the two delivery could not of been more helpful with a very heavy load. Well done. Plus the Horizon T101 already in use and so far so good.
August 24, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review and for taking the time to share your positive experience. We are delighted to hear that our delivery service met your expectations, especially with the heavy load. It's fantastic to know that the team was helpful. We're also pleased that your new item is already in use and performing well.
Everything went so well
Everything went so well. Your link with Amazon seems very professional and successful. Your courier is a credit to your company. Well done.
August 24, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that everything went so well with your experience. It's fantastic to know that our collaboration with Amazon and our courier's service were professional and successful.
Excellent experience with the service
Excellent experience with the service
August 23, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback. We're delighted to hear that you had an excellent experience with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
couldn’t have asked for a better…
couldn’t have asked for a better delivery service! kept us informed of delivery updates and phoned 30 mins before arrival. 2 people arrived who were polite, worked quickly, set up the coffee table in the correct room, and left taking all packaging. Very smooth delivery and would definitely recommend!
August 24, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We're delighted to hear that you had such a positive delivery experience. It's great to know that our updates kept you informed and that the team provided excellent service, setting up your coffee table and removing all packaging efficiently.
Kept well informed
Kept well informed about the time of the delivery and the delivery was so smooth due to the very helpful men
August 24, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are so pleased to hear that you were kept well informed about your delivery and that it was smooth due to our helpful team.
This is what all couriers should be like
Honestly, what a refreshing change. The service given by most couriers is usually terrible. But these guys were fantastic. Prompt dispatch and accurate tracking information. The window given for delivery was short and they came when expected. Driver and assistant were friendly and polite and more than happy to take my items to the room requested. Every other courier should take note.
August 24, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are absolutely delighted to hear that your delivery experience was such a refreshing change and exceeded your expectations. It's fantastic to know that our prompt dispatch, accurate tracking, and precise delivery window contributed to a positive experience. We're especially pleased that our driver and assistant were friendly, polite, and happy to assist with placing your items exactly where you wanted them. Your kind words truly motivate our team to continue providing exceptional service.
They arrived on time were helpful and…
They arrived on time were helpful and carried parcel into my home
August 24, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your parcel arrived on time and that our team was helpful in carrying it into your home. Your kind comments are greatly appreciated.
Friendly drivers and great tracking
Friendly drivers and great tracking. Thanks for the great service
August 24, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback. We're delighted to hear that you found our drivers friendly and our tracking system great. Your kind comments are greatly appreciated.
Delivery of tv
Delivery was straight forward. The guys were very friendly and called with an estimated delivery time.
Excellent service.
August 24, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that your delivery was straightforward and that our team was friendly and kept you informed with an estimated delivery time. We appreciate your kind words about our excellent service.
Empty box delivery
5 stars for delivering an empty box to take my faulty Hisense tv away which the 2 drivers who were very friendly helped me to pack it. They thought they were picking up a tv which was already packed. Total mix up.
August 24, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
We are truly sorry for the mix-up regarding your Hisense TV collection. We understand how frustrating this must have been and appreciate your patience and the positive feedback about our drivers. We are reviewing our procedures to prevent similar issues.
Home delivery
I ordered an LG television which was delivered by AIT Delivery. I was kept fully informed from the time I placed the order right through to immediately after delivery. The information was well timed, detailed enough and accurate. On the day of delivery I was able to track my parcel right to my door. The driver Matt was professional, courteous and on time. Five stars all the way
August 24, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful five-star review and for sharing such positive feedback about your delivery experience. We are delighted to hear that you felt fully informed throughout the entire process, from placing your order to immediately after delivery.
It's fantastic to know that the information provided was well-timed, detailed, and accurate, and that you were able to track your parcel right to your door on the day of delivery. We are especially pleased to hear that our driver was professional, courteous, and on time. Your kind comments are greatly appreciated and will be shared with the team.
Pain free delivery, very good
Delivery was on time, and to the door.
Was phoned to say that the delivery was on the way......very good service 👍👍
August 24, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are so pleased to hear that your delivery was on time and that you were contacted beforehand. It's great to know you received very good service.
I have had two white goods delivered…
I have had two white goods delivered recently. A washing machine by a different company, the driver offloaded it himself was fast and offered to take away the packaging. AIT had two workers, they both had to try get a tumble dryer offloaded and into the house and then didnt make the same offer, hence i knocked a star off.
August 24, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback regarding your recent delivery. We're sorry to hear that the experience with our team didn't quite meet your expectations, especially concerning the removal of packaging. We appreciate you bringing this to our attention.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Amazing service next day delivery
Amazing service next day delivery! Great customer service.
August 24, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you received amazing next-day delivery and great customer service. Your kind comments are greatly appreciated.
Very efficient and professional…
Very efficient and professional delivery and unboxing
August 24, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback. We're delighted to hear that you found our delivery and unboxing service to be very efficient and professional. Your kind comments are greatly appreciated.
Time is important
Meant to arrive between 12 and 2 , turn up at 4 .00 😥 no apology no no phone call , but the young man was very polite on arrival
August 24, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details and the contents of your review so we can address your concerns and provide assistance. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Great communication through out and…
Great communication through out and super helpful bringing the parcel up to the apartment
August 24, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review! We are delighted to hear that you experienced great communication and that our team was super helpful in bringing the parcel up to your apartment. Your kind comments are greatly appreciated.
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