Although over 1.5 hrs later than original advised time, delivery chaps were very pleasant abd helpful. Called me with 20-30 mins notice, apologised for their being late. On a side note I did get a tex... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Excellent communication when delivering my new mattress. Gave me a time slot and was running early so message me to let me know and also called to say they were arriving soon. This was so helpful. T... See more
Company replied
2 very likeable chaps delivered the heavy recliner up into the house. They positioned it exactly where I wanted it excellent service. I really appreciated the phone call half an hour before they arriv... See more
Company replied
A very easy ordering process, followed up by regular email and text communications. The delivery team arrived in the allocated time period and phoned to let me know when they were 35 minutes away.... See more
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Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
257K reviews
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Delivery guys were brilliant!
Delivery guys were brillaint, placed the items where we wanted them, considering they were heavy and took away excess rubbish we didnt need. Would highly recommend.
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that our delivery team was brilliant and placed your items exactly where you wanted them, especially considering their weight. It's fantastic to know they also took away the excess rubbish. Your high recommendation is greatly appreciated.
Contacted us before delivery and…
Contacted us before delivery and helpful friendly guys
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our team contacted you before delivery and provided a helpful and friendly service. We truly appreciate you taking the time to share your kind comments.
Great
Great, received notifications/ updates, delivery was whithin the time frame, also received a phone call when they nearby.
August 21, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you received timely notifications and updates, and that your delivery arrived within the expected timeframe. It's also great to know that our team called you when they were nearby, ensuring a smooth and convenient delivery.
Very good communication from the…
Very good communication from the driver, letting me know what time he would be there, delivered on time as specified.
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that you experienced very good communication from the driver and that your delivery was on time as specified.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review! We're delighted to hear that you had a good experience and found our real-time driver tracking helpful. We appreciate your feedback.
Terrible experience
Rescheduled the delivery as I wouldn’t be home. It was delivered anyway on the original day & left on my driveway in the open.
Luckily it wasn’t stolen. £2300 e bike! In a huge carton marked decathlon. On opening box when I got home the bike was damaged.
Delivery company sorry but unhelpful “contact decathlon “. Ha! Easier said than done. Automated responses & chatbots. It’s a work in progress & decathlon might as well be on the moon.
Not a happy bunny.
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations, and we're committed to resolving your concerns. I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail and work towards a satisfactory resolution. Thank you for your patience!
Courteous and efficient delivery
Courteous and efficient delivery. Phone call in advance and accurate tracking estimation. Thank you!
August 22, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that your delivery experience was courteous and efficient, and that our communication regarding tracking and estimated arrival times was accurate. We appreciate your kind words.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery arrived within the agreed-upon time slot. Providing accurate delivery windows and reliable service is something we strive for, and it's wonderful to know that your expectations were met.
Profession and helpful driver
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our driver was professional and helpful. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Delivery staff were helpful
Delivery staff were helpful, polite and professional 10/10
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery staff were helpful, polite, and professional. Your kind comments are greatly appreciated and motivate us to continue providing excellent service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Thay had to ring me because they…
Thay had to ring me because they couldn't find the address they where polite but spoke very little English they didn't check the delivery that everything ordered was right and in working order.
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Waiting in all day for the delivery…
Waiting in all day for the delivery time. They were 2 hours late and arrived after I would have got home from work anyway. No one called to let me know, no apology from the driver. Very unprofessional.
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations, and we're committed to resolving your concerns. I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail and work towards a satisfactory resolution. Thank you for your patience!
Great communicatiom all the way and…
Great communicatiom all the way and delivered a day early.
August 22, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback. We're delighted to hear that you experienced great communication throughout and that your delivery arrived a day early. Your kind comments are greatly appreciated.
Great delivery
Great delivery. They kept me informed along the way so I could view where they were. The delivery men were very polite and efficient.
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that you were kept informed about your delivery's progress. It's fantastic to know that our delivery team was polite and efficient.
Great updates along the way
Great updates along the way, and able to follow the van on map is a massive help. Delivery drivers were lovely, and delivered bed to our chosen room with no problems at all.
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that our updates and the ability to track the van on the map were a massive help. It's fantastic to know that our delivery drivers were lovely and delivered your bed to your chosen room without any problems.
Extremely disappointed with the…
Extremely disappointed with the customer service. The bed was delivered without the mattress, and I was only informed about this after the bed had already been assembled. This is something that should have been checked and communicated before delivery and assembly.
What is even more frustrating is that, despite the company’s mistake, customer service did not make any effort to prioritise the mattress delivery or resolve the issue urgently. I am now being told that I have to wait another three days for the mattress.
This has caused unnecessary inconvenience and wasted my time. The least I expected was for the company to take responsibility for its mistake and prioritise putting it right. Unfortunately, the customer service has been very disappointing and shows little regard for the customer’s time or inconvenience.
I would not recommend this service based on my experience.
August 22, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details and the contents of your review so we can address your concerns and provide assistance. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Great communication and accurate…
Great communication and accurate timing. Friendly and efficient staff and service. Could not fault any aspect of the process
August 21, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are so pleased to hear that you experienced great communication and accurate timing. It's fantastic to know that our staff and service were friendly and efficient, and that you couldn't fault any aspect of the process.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that your delivery was on time and that you experienced good communication and a polite delivery person. Your kind words are greatly appreciated and will be shared with the team.
Delivered on time
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
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