Although over 1.5 hrs later than original advised time, delivery chaps were very pleasant abd helpful. Called me with 20-30 mins notice, apologised for their being late. On a side note I did get a tex... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent communication when delivering my new mattress. Gave me a time slot and was running early so message me to let me know and also called to say they were arriving soon. This was so helpful. T... See more
Company replied
2 very likeable chaps delivered the heavy recliner up into the house. They positioned it exactly where I wanted it excellent service. I really appreciated the phone call half an hour before they arriv... See more
Company replied
A very easy ordering process, followed up by regular email and text communications. The delivery team arrived in the allocated time period and phoned to let me know when they were 35 minutes away.... See more
Company replied
Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
257K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On time delivery
On time delivery, call to confirm delivery time & polite, helpful delivery staff.
August 21, 2026
Great communication
Great communication, the guys who delivered it put theboxes in the kitchen for me. The furniture didn't have a scratch on it.
August 21, 2026
Early delivery
Early delivery, kept updated to date by email,drivers helpful and friendly.
August 21, 2026
Quick and effective delivery and the…
Quick and effective delivery and the deliver men were very pleashant.
August 21, 2026
Excellent Service
The delivery arrived promptly, on time, and I was kept informed at all times
August 21, 2026
fantastic service
August 21, 2026
Unprompted review
Regular contact prior to delivery
Regular contact prior to delivery. Very good service, the driver kept in touch and provided excellent customer service.
August 21, 2026
Heavy shed in two boxes
The two guys carried both heavy boxes of my shed, one each and put them exactly where I wanted them.
The delivery was on time and within the two hour slot given the day before. I was also called 15mins before. Both guys were polite and well manned. All in all everything was fantastic.
August 21, 2026
Great service ...
Booked delivery date and kept informed of expected slot. On time , polite and efficient.
August 21, 2026
excellent delivery service
excellent delivery service i ordered one day and it was delivered the next day on a timed delivery,doesn't get any better than this keep up the good work
August 21, 2026
Unprompted review
Friendly and polite crew
Friendly and polite crew. And helpful. They went the extra mile for us.
August 21, 2026
Wish all deliveries were like this!
Speedy, quick and friendly. Called an hour in advance to let us know their arrival time. Couldn’t be better!
August 22, 2026
Unprompted review
Good communication with delivery dates…
Good communication with delivery dates and time window. Received a call approximately 30 mins before delivery. Friendly, helpful delivery driver.
August 20, 2026
Great communications
Great communications, arrived as communicated timing wise and delivered to where I wanted the units. Perfect delivery by friendly lads 👍
August 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
There were loads of hesitation from the…
There were loads of hesitation from the delivery guys as they were not helpful at all. At first, they claimed they could not go to the 3rd floor as it was against the companies policy. They called and got approval to go up later they claimed that the items would not go up, out of frustration I had to help them take the bed frames up stairs.
When it was time to take the mattress upstairs they got to the entrance door and said the 6ft 6 mattress would not pass the entrance door and I was like what the heck is you guys problem as it was very visible that it would clearly pass. Then they said the same thing for the stair case. So they claimed they were going to return the item back and the called and after I explained issues to the office, they spoke to them to take it up but they kept saying they won't as any damage would come to them. I had to assist to take the mattress upstairs and they came the last bit of bed frame as they took it upstairs, I was carried away talking with the site manager as it is a new build then I heard a loud bang and I ran up and saw that they had damaged the wall and I was wandering so had how that happened but I wasn't too worried since it would be fixed at no cost as per warranty of house. But that service was really bad.
August 21, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear about your experience and understand how frustrating it must have been to feel that unnecessary difficulties were encountered during your delivery. We appreciate the inconvenience caused by having to assist with moving the bed frames and mattress yourself, particularly after concerns were repeatedly raised about access to your property despite approval being obtained.
We are also sorry to hear about the damage caused to the wall during the delivery and understand your disappointment with the level of service provided by the delivery team throughout the process.
Unfortunately, we are unable to identify your order from the information provided in your review. Please contact our Customer Care team at complaints.AITHD@aitworldwide.com with your order details so that we can investigate your concerns fully and work towards a satisfactory resolution.
Pretty poor show all round.
Later than time slot by 2 hours. Did not follow delivery instructions. Item was severely damaged and had to be returned which was highly inconvenient and costly. Literally looked like it had fallen off the back of a truck. Difficult to communicate with delivery personnel, didn’t appear to be able to speak or understand English very well.
August 21, 2026
Very unhelpful staff
Very unhelpful staff, they seemed inconvenienced at having to do their job and dumped our boxes with little care. Very poor communication
August 21, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that you were dissatisfied with the service you received. We understand how frustrating it must have been to feel that the delivery team handled your items without due care and that the communication during the delivery did not meet your expectations.
We can see that you have provided your order details. A member of our Customer Care team will reach out to you soon to discuss your complaint in detail, investigate the concerns you have raised regarding the handling of your delivery and the service provided, and work towards a satisfactory resolution.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.