Although over 1.5 hrs later than original advised time, delivery chaps were very pleasant abd helpful. Called me with 20-30 mins notice, apologised for their being late. On a side note I did get a tex... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent communication when delivering my new mattress. Gave me a time slot and was running early so message me to let me know and also called to say they were arriving soon. This was so helpful. T... See more
Company replied
2 very likeable chaps delivered the heavy recliner up into the house. They positioned it exactly where I wanted it excellent service. I really appreciated the phone call half an hour before they arriv... See more
Company replied
A very easy ordering process, followed up by regular email and text communications. The delivery team arrived in the allocated time period and phoned to let me know when they were 35 minutes away.... See more
Company replied
Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
257K reviews
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All as expected
All as expected, upfront information about what to expect, timely deliver, many reminders, friendly delivery staff
August 22, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review! We are delighted to hear that everything was as expected, and that you received timely delivery with many reminders. It's wonderful to know that our delivery staff were friendly.
Kept up to date all the way through the…
Kept up to date all the way through the process, all the staff members I talked to were polite and respectful.
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are so pleased to hear that you were kept well informed throughout the process and that our staff were polite and respectful.
Great delivery drivers
Great delivery drivers - super polite helpful and friendly
August 22, 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery drivers were polite, helpful, and friendly. Your kind comments are greatly appreciated.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that your delivery arrived on time as promised. Providing reliable and punctual deliveries is a key priority for our team, so it is wonderful to know that your experience met your expectations.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were kept updated on your delivery. Providing clear communication is a key priority for our team.
The delivery guys went above and beyond…
The delivery guys went above and beyond to get my washer dryer installed. Well done
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for sharing your feedback. We are delighted to hear that our delivery team went above and beyond to install your washer dryer. Your kind comments are greatly appreciated.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Excellent communication and delivery…
Excellent communication and delivery service. Called an hour before and arrived in 30mins. Tracking online was simple too. Recommended!
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that our communication and delivery service met your expectations, and that you found the online tracking simple and helpful. Your recommendation means a lot to us!
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your order arrived on time and that our team provided excellent service. We appreciate your kind comments.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The delivery staff were very prompt and…
The delivery staff were very prompt and professional. They were helpful and pleasant.
August 21, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
On time and pleasant delivery driver
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery arrived on time and that our driver was pleasant. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Very good service
Kept informed of delivery date. Phone 30 mins before arrival. 2 people arrived who were polite, worked quickly, set up bed, checked it was in correct location in room and left taking all packaging. Would recommend for delivery.
August 21, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your excellent review and for sharing your positive delivery experience. We are delighted to hear that you were kept well-informed about your delivery date and received a call 30 minutes before arrival. It's wonderful to know that our team was polite, worked quickly, and ensured your bed was set up in the correct location, taking all packaging with them. Your recommendation means a lot to us.
On time delivery and live arrival…
On time delivery and live arrival information. Very helpful
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback. We're delighted to hear that your delivery arrived on time and that you found the live arrival information very helpful. Providing clear communication and a reliable service is something we strive for with every delivery.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Great service
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
“Delivery to doorstep but no further”
Delivery is provided but to the doorway. Literally 40kg of furniture left at the doorway! Needed separate help to get it to the room, despite specifying this in advance. Disappointing
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations, and we're committed to resolving your concerns. I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail and work towards a satisfactory resolution. Thank you for your patience!
Good delivery they couldn’t understand…
Good delivery they couldn’t understand the questions I asked
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The driver did very well to deliver…
The driver did very well to deliver such a large box on his own.
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our driver handled the delivery of such a large box so well. Your kind comments are greatly appreciated.
Delivered on time
Delivered on time, by one very nice gentleman, who had to squeeze past our van and carry all wardrobe in by himself and put in the correct room, happy and accommodating, thank you very much.
August 22, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your wonderful review! We are delighted to hear that your delivery was on time and that our delivery gentleman provided such excellent service. It's fantastic to know he was happy and accommodating, even with the challenge of squeezing past your van and carrying the wardrobe to the correct room.
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