Deliveries should be pretty simple and straightforward. Often they’re not, due to lack of communication, harried and stressed delivery drivers, delivering much later than promised. None of these iss... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery was easy and the handover very quick. I didn't have to do anything but open the door and point to the room. The guys who came were lovely. Would definitely use again. Only one small is... See more
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From time of order despatch I was given tracking information which was updated by email until the order was delivered. The foldaway storage box was fairly easy to put together (I am an 82 year old f... See more
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We live in a really difficult to access location. We contacted the company on live chat beforehand and got a real person not AI and they took all the info and ensured it got to the driver and gave... See more
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Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
265K reviews
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Brilliant delivery service
Brilliant delivery service! The guys arrived right on time and managed to get the fridge into a really tight and awkward space, including through a very narrow doorway. They were friendly, helpful and professional throughout. Nothing was too much trouble. Really happy with the service. Thanks, lads! Highly recommended!
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We are delighted to hear that our team arrived promptly and handled the challenging installation of your fridge with such care and professionalism. Your kind words mean a lot to us and motivate our team to keep delivering excellent, customer-focused service.
Communication was good
Communication was good, kept informed all through the delivery process.
Guys delivering professional and polite
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and the professionalism of our team. Your kind words motivate us to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're sorry to hear that your delivery experience did not meet your expectations.
We understand your disappointment that your order arrived in a damaged condition. We appreciate how frustrating this must have been, particularly when you were expecting your item to arrive safely and ready for use.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, review the circumstances surrounding the delivery and the condition of the item upon arrival, and work towards a satisfactory resolution.
Thank you for your patience.
Kept me informed regarding delivery…
Kept me informed regarding delivery time. Polite and friendly.
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Fab conmunication and great website to…
Fab conmunication and great website to track my order. Lads were lovely too.
October 10, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The ddelivery went well two pochaps…
DELIVERY FROM DUNHELM the delivery we t very well two very polite chaps came on time and delivered the bed and mattress to my house..
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Very helpful in every way.My son called…
Very helpful in every way.My son called the company to make an enquiry and the chap was very knowledgeable. Bed arrived within the time slot and both delivery men were polite,friendly and put the boxes in my room!Full marks!
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our team was helpful throughout your order. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The whole experience the delivery…was 10/10 the delivery person was extremely helpful and motivated to show you how to operate the device.
The whole experience the delivery person externally helpful and most professional.
October 10, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service and that our team provided such outstanding assistance. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Great delivery service
Great delivery service. Came when they said they were coming. Polite and efficient. Took packaging away.
October 10, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and for taking the time to share your feedback. We are delighted to hear that your item arrived right on schedule and that our team provided a polite, efficient service while taking care of the packaging. We appreciate your kind words!
Excellent
Delivery instructions clear and on time. A comfortable night's sleep. Very happy with my purchase
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your experience. We are delighted to hear that you had a smooth delivery and are enjoying a comfortable night's sleep with your purchase. Your kind words motivate our team to continue providing reliable service and quality products.
On time as stated in email
On time as stated in email, very helpful and friendly guys
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
5 stars from me many thanks
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Excellent service and timing spot on no…
Excellent service and timing spot on no complaints staff very polite.
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
The parcel was left against a wall in a…
The parcel was left against a wall in a main walk way for anyone to pick up, no attempt was left to deliver it to my home as if they had walked for a few seconds more they would have seen the doors to the property. It was sheer luck I parked that side so I had to walk past the package. It would have helped if I got the notification it had been delivered when it was 'delivered' but that arrived at 7am the following day. This company makes Evri look professional
October 11, 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're sorry to hear that your delivery experience did not meet your expectations.
We understand your concerns regarding the location where the parcel was left and appreciate your frustration that it was placed in a publicly accessible area rather than at your property. We also recognise how concerning it must have been that the parcel could have been taken by anyone passing by and that you only became aware of the delivery by chance.
Additionally, we understand your disappointment that the delivery notification was not received until the following morning, which meant you were not informed that the parcel had been left at the location when the delivery was completed.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, review the circumstances surrounding the delivery and the communication provided, and work towards a satisfactory resolution.
Thank you for your patience.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and recommendation of our service. We're very pleased to hear you're satisfied with your experience. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.
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