While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered from the company and never received the items. I emailed several times and they promised it was on its way, and it never showed up. very sad, taking advantage of people.

Rated 1 out of 5 stars

Scam!!!! Bought item. In emails they lied with every message by leading me on. At various intervals for nearly a year they gave excuses. Their tracking site is obsurd and a poor attempt to imitat... See more

Rated 1 out of 5 stars

Total scam organization. Ordered fireplace light crystals in January from a Facebook ad. Never received. Numerous emails sent to them were always replied by Aizzor Customer Service as delayed due to C... See more

Rated 1 out of 5 stars

I ordered multiple selenite fireplaces in December 2020, Now in April 2021 the item still has not arrived. I've contacted the seller multiple times over the last 4 months with sub-par customer servic... See more

1.1

Bad

TrustScore 1 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Same as other reviews looks like a scam…

Same as other reviews looks like a scam I bought te selenite fireplace sculpture on Jan 27, they debited my credit said it went to a carrier YUNEXPRESS where it had been stuck since Feb 2, a friend in China called and they said have no record of the tracking number Aizzor gave me. super weird so big sculpture says weighs 0.15Lbs!!!! how come? as of today nothing I ahve sent several emails and only 2 were answer to have patience due to Covid, I CANCELED the order today, let's see if they return my money.

March 8, 2021
Unprompted review
Rated 1 out of 5 stars

Huge scam

Huge scam. Bought the fireplace sculpture for 49.99. Never received. Found the same item for 5,200 on another site.

March 7, 2021
Unprompted review
Rated 1 out of 5 stars

Rip off

Rip off. Ordered on 12/28/2020. They charged my card that day. Still no product. I have contacted them via email several times. Exact response. It is in shipping. Be patient. Tracking has said the same thing for 3 months. Here it is 3/5/2021 and no product. Aizzor is a rip off, theif, con artist.

March 5, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

I placed an order on January 21

I placed an order on January 21, 2021 and still have not received the Selenite Fireplace Sculpture. And, of course, my credit card has already been charged. Will try to dispute it tomorrow. So disappointing.

March 4, 2021
Unprompted review
Rated 1 out of 5 stars

Made a purchase on 12/25/20 for a…

Made a purchase on 12/25/20 for a selenight fireplace fixture ($49), it is now March 1, 2021 and it still hasn't arrived. Tracking still says processing and today when I click to view my order, it was a broken link.

March 3, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Aizzor is a huge scam.

I made an order for the Selenite Fireplace insert on January 4th. It was supposed to be shipped out in 2 weeks. It has now been almost 2 months and I have not received anything. The shipping tracker they send is a joke. I'm very sad that I was scammed by this company. I should have listened to the awful reviews.

March 1, 2021
Unprompted review
Show reviews in all languages. (152 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look