In general, I'm quite satisfied with the Ajax alarm system. It’s certainly not the cheapest option out there, but the peace of mind it offers without recurring subscription fees makes it completely wo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been working with AJAX products for many years in the UK market and they truly are class leading in the Intruder and Fire industry. They have managed to to design products with superior featur... See more
Company replied
I ran into a technical issue with my Ajax security system (a firmware mismatch between the hub and the range extender, which caused several fire detectors to go offline). The IACS support tea... See more
Only recently had the Ajax system installed. Works really well and very user friendly. So easy to arm and disarm. We went away feeling very safe knowing that the system was protecting our property. I... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
12K reviews
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Really satisfied with Ajax
I used a Delta Dore alarm system for many years, then switched to the solution sold by Ajax after very positive reviews online.
Since then I've been delighted — the system is extremely well designed and very easy to install and configure with a simple QR code; it's so much easier than my old system.
The Ajax app is fast and very stable; again, it's very well thought out and functional. The hardware works very well — no issues since installation! Recently I installed an Ajax dome camera and, again, it was set up in a few minutes with excellent performance: configurable detection, alerts, and a timeline that's so easy to view.
It's great gear, the app interface is top-notch, and you can tell it's really up-to-date. I can only recommend using Ajax to protect your home.
June 27, 2026
Unprompted review
Reply from Ajax Systems
Hello Sire!
Thank you very much for your detailed and thoughtful review! We’re delighted to hear that switching to Ajax has been such a positive experience for you. It’s great to know that you appreciate the ease of installation, the intuitive app, the reliability of the system, and the performance of our cameras. Your recommendation and kind words about both our hardware and software mean a great deal to us and inspire us to keep improving our products. Thank you for your trust in Ajax!
Best regards, Max Brin
Works well - great system
Works well, especially with the mobile data as a backup. No issues with the system.
I think there could be improvements to the app, and also I would be a huge benefit if auto enable/disable was an option on the geofence, rather than having to do it manually
June 27, 2026
Unprompted review
Reply from Ajax Systems
Hello Paul!
Thank you for your feedback! We're delighted to hear that your Ajax system has been working reliably and that you value the mobile data backup. We also appreciate your suggestions regarding the app and geofence automation. We'll be sure to share your ideas with our development team for consideration.
Best regards, Max Brin
The Ajax Team are easy to reach out to…
The Ajax Team are easy to reach out to for support and feature requests.
Very prompt responses often within minutes.
Great products and support.
Keep up the great work Ajax :)
June 26, 2026
Unprompted review
Reply from Ajax Systems
Hello Elton!
Thank you so much for your wonderful feedback! We’re delighted to hear that you find our team easy to reach for both support and feature requests, and that our prompt responses have made a positive impression. Your kind words about our products and customer support mean a great deal to us. Thank you for your trust and encouragement—we’ll keep working hard to deliver the best possible experience!
Best regards, Max Brin
Good jobas usual.
June 26, 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your kind words! We're delighted to hear that you're happy with our work. Your continued support and trust mean a lot to us.
Best regards, Max Brin
Using Ajax alarm (Jeweller) already for…
Using Ajax alarm (Jeweller) already for several years and more than happy with it. Easy to use, reliable and easy to mantain.
Wishes ? Yes, it always can be improved, but need to think about what to change or add…
June 25, 2026
Unprompted review
Reply from Ajax Systems
Hello Bert!
Thank you for your kind feedback and for being a long-time Ajax user. We're delighted to hear that you find the Jeweller system easy to use, reliable, and simple to maintain. We also appreciate your openness to future improvements. Feedback and ideas from our users play an important role in helping us make our products even better. Thank you for your trust!
Kind regards, Max Brin
Super fast assistance
I emailed them rather late in the evening and they responded first thing in the morning. Their email was concise and the steps easy to follow.
A problem I had not been able to solve on my own, through Google or YT they answered in a short friendly and prompt reply.
Amazing service.
June 21, 2026
Unprompted review
Reply from Ajax Systems
Hello Veronique!
Thank you for your wonderful feedback! We're delighted to hear that our team was able to respond promptly and provide clear, easy-to-follow instructions that helped resolve your issue. It's especially rewarding to know that we could help where other resources couldn't. Your kind words mean a great deal to us and motivate us to continue delivering the best possible support.
Best regards, Max Brin
Excellent products and service
Excellent products, affordable pro stuff, nothing like the cheap chinese toys, easy to install and what's best: their support is by far the best I have seen. They are really interested in providing their customers with A class support: fast, knowledgeable, polite. I highly recommend Ajax products.
June 24, 2026
Unprompted review
Reply from Ajax Systems
Hello Timo!
Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you appreciate the quality of our products, their ease of installation, and, most importantly, the support provided by our team. Your kind words about our fast, knowledgeable, and professional assistance are truly appreciated and serve as great motivation for us to continue delivering the highest level of service. Thank you for your trust in Ajax!
Best regards, Max Brin
Excellent support
June 24, 2026
Unprompted review
Reply from Ajax Systems
Hello Dimitris!
Thank you for your kind feedback! We're delighted to hear that you had an excellent experience with our support team. Your appreciation means a lot to us and motivates us to continue providing the highest level of service.
Best regards, Max Brin
I sent a mail to Ajax support and got a…
I sent a mail to Ajax support and got a reply within 15 min, apllied the info Ajax gave me and problem solved
June 24, 2026
Unprompted review
Reply from Ajax Systems
Hello Michael!
Thank you for sharing your experience! We’re delighted to hear that our support team responded within 15 minutes and that the provided instructions helped you resolve the issue quickly. Your feedback is greatly appreciated and motivates us to continue delivering fast and effective support.
Kind regards, Max Brin
Best system ever
Best system ever
Tried sevaral brands and products. No one can beat Ajax quality thanks for the great products!
June 23, 2026
Unprompted review
Reply from Ajax Systems
Hello Cihangir!
Thank you very much for your amazing feedback! We’re truly glad to hear that, after trying several brands, you consider Ajax to be the best in quality. Your appreciation of our products means a lot to us and motivates us to keep improving.
Best regards, Max Brin
TOP NOTCH speedy response.
TOP NOTCH speedy response.
Couldn't hope for better.
Great!
Thanks,
Luc
June 22, 2026
Unprompted review
Reply from Ajax Systems
Hello Luc!
Thank you very much for your fantastic feedback! We’re delighted to hear that you were satisfied with our speedy response and support. Your kind words and appreciation mean a lot to us.
Best regards, Max Brin
The best Intruder & Fire products available in the UK
I have been working with AJAX products for many years in the UK market and they truly are class leading in the Intruder and Fire industry. They have managed to to design products with superior features and functions, yet very simple to install and configure. They lead the market with the latest technological developments, topped off with excellent technical support. They are not the cheapest option, but they are definitely the best value and miles ahead of the competition. Ajax is our go to choice for Security and Fire products.
June 22, 2026
Unprompted review
Reply from Ajax Systems
Hello Iain!
Thank you very much for your thoughtful and detailed feedback. We truly appreciate your long-term trust and your recognition of Ajax as a leading solution in the intruder and fire security industry. It is especially rewarding to hear your comments about the balance between advanced functionality and ease of installation, as well as our commitment to innovation and technical support. Your continued confidence and recommendation mean a great deal to us.
Best regards, Max Brin
Very fast assistance
Very fast, effective, and reliable assistance. Friendly staff who are always there to help you.
June 22, 2026
Unprompted review
Reply from Ajax Systems
Hello Luk!
Thank you very much for your kind feedback! We’re delighted to hear that you found our assistance fast, effective, and reliable, and that our team was friendly and supportive. Your satisfaction is very important to us, and we truly appreciate your trust.
Best regards, Max Brin
Great customer service
Great customer service, clear information and quick responses!
June 8, 2026
Unprompted review
Reply from Ajax Systems
Hello Maja!
Thank you very much for your kind feedback! We’re glad to hear that you were satisfied with our customer service, clear communication, and quick responses. Your support and trust mean a lot to us.
Best regards, Max Brin
Even better with flawless support
The app works as expected, good connectivity, simple and user friendly interface even for the older generation. What makes me appreciate it more is that the support when needed was flawless, quick and straight to the point. Highly recommend.
June 19, 2026
Unprompted review
Reply from Ajax Systems
Hello Renata!
Thank you for your wonderful review and recommendation! We're delighted to hear that you find the app reliable, easy to use, and accessible for users of all ages. It's especially rewarding to know that our support team provided you with quick, effective, and straightforward assistance when you needed it. Your kind words mean a great deal to us.
Best regards, Max Brin
Good system
Good system, not cheapest but hard wired and reliable security camera system. The LED light on motion sense could be brighter, but all in all happy with the product.
June 21, 2026
Unprompted review
Reply from Ajax Systems
Hello Andy!
Thank you for taking the time to share your feedback. We're pleased to hear that you value the reliability of your Ajax security camera system and that you're happy with the overall performance. We also appreciate your suggestion regarding the brightness of the motion-activated LED light. Feedback like yours helps us continue improving our products, and we'll be sure to share it with our product team.
Kind regards, Max Brin
Outstanding support
Outstanding support, clear, efficient, and technically thorough, providing all necessary details and relevant resources in a single, well-communicated response.
Highly recommend. [SR00896963]
June 19, 2026
Unprompted review
Reply from Ajax Systems
Hello Brent!
Thank you very much for your outstanding review and recommendation. We're delighted to hear that you found our support clear, efficient, and technically thorough. Providing comprehensive and easy-to-understand assistance is always our goal, and it's rewarding to know we met your expectations.
Best regards, Max Brin
Great system…doorbell sounds the only small irritation
The Ajax system has been working really well. We have the cameras, NVR, alarm and doorbell. Very easy to configure and operate. My only ask, please update the doorbell to have more than one chirping sound.
June 20, 2026
Unprompted review
Reply from Ajax Systems
Hello Peter!
Thank you for your thoughtful review and for choosing Ajax to protect your home. We're delighted to hear that you're enjoying your cameras, NVR, alarm system, and doorbell, and that you find the system easy to configure and use. We also appreciate your suggestion regarding additional doorbell chime sounds. Feedback like yours is invaluable, and we'll be sure to share it with our product team for consideration in future updates.
Kind regards, Max Brin
Really good customer service from the…
Really good customer service from the installer to the office crew who facilitated the process. The advice I was given enabled me to get the configuration I wanted. Great company!
December 10, 2025
Unprompted review
Reply from Ajax Systems
Hello Tom!
Thank you for your wonderful feedback! We’re delighted to hear that both the installer and our office team provided you with excellent service and helped you achieve the configuration you were looking for. Your kind words and appreciation mean a great deal to us.
Best regards, Max Brin
Great security system, great home monitoring and control ability
Great security system overall. Have had for 6 months. Love that we can remotely access video footage (the video quality is decent, can sometimes pick up enough detail to read number plates of cars that drive by the front of the house 20m away) Love that we can control the system on our phone, the UI is simple and straight forward. We’re able to use our Yale door locks, garage door and front gate from the Ajax app.
Only issue was a garage door read hardware which randomly thought the garage door is open and was setting off alarms. After a number of attempts by the installer at adjusting the read, it was replaced about a month ago. Hasn’t had any trouble since being replaced.
June 20, 2026
Unprompted review
Reply from Ajax Systems
Hello Luan!
Thank you for your detailed feedback! We're delighted to hear that you're enjoying the remote video access, intuitive app, and integration with your smart devices. We're also pleased that the issue with your garage door reader was resolved after the replacement and that everything has been working reliably since. We truly appreciate your trust and your valuable feedback.
Best regards, Max Brin
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